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December 2023 by M Nedloc
If you need some storage and even at the last-minute this place is a great option. I’m working for a company and needed last minute storage; I’m talking same day ordeal. The phone call took 15 minutes or maybe even less. I researched the closest facility and reached out. Super simple, not the longest wait and the woman on the phone was great with communication and explanation. Everything was squared away very quickly, and I was sent all the information on how to get started and when. The directions were simple, and I had everything done in no time at all. I was in and out. If you need some space, I’m sure they can find a good fit for you for a relatively good price. I believe I’ve gotten one of their smallest storage units, wonderful my needs and a great fix.
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December 2023 by Don Valentine
10 most part professional for the first few months until I found myself behind in my payment not willing to negotiate with the late fee even though I have something in place with the manager and district manager to make a payment through my church I'm just trying to get the rest of my stuff out of there other than that they're good facility whether or not I don't like them for anything else for security
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December 2023 by M N.
If you need some storage and even at the last-minute this place is a great option. I'm working for a company and needed last minute storage; I'm talking same day ordeal. The phone call took 15 minutes or maybe even less. I researched the closest facility and reached out. Super simple, not the longest wait and the woman on the phone was great with communication and explanation. Everything was squared away very quickly, and I was sent all the information on how to get started and when. The directions were simple, and I had everything done in no time at all. I was in and out. If you need some space, I'm sure they can find a good fit for you for a relatively good price. I believe I've gotten one of their smallest storage units, wonderful my needs and a great fix.
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November 2023 by Gretchen S
Public Storage is a very clean place. The storage I have was very clean. I've had it for 3 years. You can access your stuff 24/7 as long as you have a code.
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September 2023 by Holly R.
Both Kyle and Russ are AWESOME! Public Storage is lucky to have them on their team representing the company!
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September 2023 by Angelina Upashana Thapa Bagaley
Russ and Kyle took great care of me, listened to my concerns, and helped me find storage on the same floor. Thank you so much, 1000%. You both are awesome. Happy customer.
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September 2023 by Amanda Bock
Renee was so helpful! She saw me struggling to carry some rugs and jumped right in to help and even offered me cold water. 5 stars!
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August 2023 by Akbar Rakhmatov
It was very charming place and people were super nice. Rene you are the best and Dawny help a lot. I think it was one the best place in my storage locations.
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July 2023 by Martin Doherty (AussieBloke6502)
Clean, well lit, facility in excellent condition. 4 floors, 2 elevators, a handicapped-accessible toilet, and two bubblers. Warning: don’t remain even one minute after closing time, it’s not easy to exit if you do!
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July 2023 by Debbie Edwards
5 stars for Renee's customer service here. Prompt, efficient, friendly, and very customer-focused. Great job.
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June 2023 by patricia gallo
My husband had 3 storage units at public storage. When he passed away, I needed print outs of the payments made in 2022 and 2023 for estate and income tax. Renee went above and beyond to help me get the requested money formation. Corporate was not helpful. Public storage is lucky to have this kind employee .
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June 2023 by Stephen Goodman
Renee was awesome! She went above and beyond to help me get the best deal possible. I definitely recommend Public Storage!
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June 2023 by Bob and Dara Raffaele
We visited the facility for the first time today( 5/20/23). Our unit was exactly as advertised. Easy entrance and exit. App is easy to use as well. Very clean. And, the customer service was excellent, Thanks Renee!
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June 2023 by Jamie C
I left a voicemail and got a call back from Renee less than 30 minutes later. Renee was so very personable, helpful, and understanding while assisting me on the phone today with a question I had about my unit! Castle Shannon Public Storage is lucky to have her!
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June 2023 by Wayno
Russ, the Property Manager was extremely helpful, and made completing the rental agreement easy and seamless. The facility is clean and accessible. The in-person signup was actually quicker than online, with great customer service. Thanks!
