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October 2023 by Dennis G
Carley was very helpful. Got a new free phone with trade-in and auto payment!
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August 2023 by Courtney
As a note this location does sell products. We went for a technical issue that was a difficult question. He looked into what he could and came back apologizing that it was an issue within the app he couldn't access. The gentleman did give me ideas on how to reach someone in the app company which helped. I contacted the app company, followed the gentlemans guidelines, and it was able to help get me in the right direction. The gentleman we spoke to was very nice and I will go there again if I have issues or if I want to purchase anything in the future.
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July 2023 by Chris Dallastown,Pa
Tyrell Romero at the Mt Joy AT&T store was the best! He was very friendly and knowledgeable and Tyrell managed to retrieve precious data from my old phone that another salesman at another location said was not possible. It's obvious Tyrell cares about his job as well as his customers. He also gave me helpful information from his own experience, which also was very helpful. Tyrell is my At&T man of the year!
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June 2023 by Micaela Cole
Carley was extremely helpful with walking us through the process of switching over. Normally getting new phones take forever but we were in and out. She explained all of the charges that would appear on our bill. She is very good at her job and I look forward to being an AT&T customer
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June 2023 by Amanda Book
Carly Swayneat from MT JOY, Pa. is the best! Friendly! Quick to COMPLETELY fix all issues! By far my favorite AT&T store around. No fuss and RESULTS!
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May 2023 by Kali Smolko
Tyrell was probably the best person I’ve ever dealt with at a phone store! I hate getting new phones and he made it so easy and quick. He was super knowledgeable and helpful through it all and very personable. I definitely recommend this location and salesman!
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April 2023 by jacob samo
It was great! Tyrel was nice and very relaxed. He answered every question we had and was super friendly! 10/10
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April 2023 by Kathryn Miller
Tyrell was a great ATT Specialist. Previously, I would hold onto my phone for way too long, because I dreaded the trip to the store to get a new phone. I have never had such a stress-free experience purchasing a new phone. Tyrell explained options in a way that I understood. He answered my questions and I left feeling very good about my purchase. I will hold onto his business card and share his information with family and friends when I can. Thank you, Ty. ?
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April 2023 by Nami
Tyrell and Carley gave me great service when I was trading in a phone! Would definitely come back great customer service!
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March 2023 by travis d
Tyrell was extremely professional and courteous. He turned a usually unpleasant experience into a painless streamlined process. Great customer service, highly recommend.
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February 2023 by Dan Barr
Recently went into the at&t store to update my phone. I got quick and helpful service. Dakota asked where the account holder worked to make sure we were getting a discount if necessary. Turns out we qualified for one we didn't know about. Overall It was a great experience.
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February 2023 by Kenneth Seiders
Customer service was simply outstanding and that's something that's extremely hard to find today! Tyrrell worked with us very well; providing an excellent package at a reasonable price. I keep my phone and my wife purchased a new phone. Everything went smoothly. I stopped by with a minor problem with my old phone and they fixed the issue immediately.Keep up the great job! Thanks again ?
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January 2023 by Elizabeth Zimmerman
Tyrell did a great job of explaining everything, was prompt, professional, cracked jokes with my husband and I and got the job done. I went in for just pricing on some scenarios. Was happy with the price so I decided to upgrade to the S22 plus. Well they did not have any and were unable to order due to the manufacturer having them on back order. He took me back through the pricing of some other options and I decided on the S22 Ultra, yes it's bigger and a little more expensive but I did not once feel like I was being pushed into the bigger better option. It came to 6pm when they close and he didn't once make a remark about needed to finish up or having to stay later on his end. He was happy to help and I enjoyed the trip in.
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January 2023 by Anthony Gladfelter
Tyrrell listened closely to my questions and addressed all of them in a timely manner without pressuring me to buy unnecessary stuff.
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December 2022 by Alicia Fink
Carly was very helpful and friendly. We were in and out in no time with our switched plan and new phone.