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January 2024 by Elizabeth Giuliano
Rich responded very quickly when we recently needed a tow from the side of the highway. He was very professional and calm in explaining the process to us and was even prepared to direct traffic around us.The business also did us the courtesy of retrieving all personal items from our vehicle and holding the items for a week until we could come retrieve them. Really nice service with focus on customer care.
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December 2023 by Diana Jones
Quick and friendly service
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December 2023 by James Haus
Car broke down and Ricky from Hacketts showed up asap, got my car on the flat bed quickly and had me back on track in an hour. Great job. Professional
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December 2023 by Olivia Lynch
Great Service. Ricardo was prompt, courteous and creative in helping me get my car to finally shift to neutral and be towed.
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August 2023 by Patrick Peterkin
This company like to prowl around apartmentsComplexes they haven’t been to in months and take peoples cars without verifying who lives the and who doesn’t. And basically extort you for your car back I wasn’t parked illegally I just didn’t have a permit sticker on my car which I was waiting on from the rental office.
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May 2023 by L
They were called to pickup my car because of engine issues…he picked my car up and I didn’t ride with him over to the dealership because it was after hours. The tow truck driver rev my car up to the redline four times and did a few hard launches once he dropped it off… my supercharger went from being repaired to needing to be replaced. All of this was caught on dashcam and the dealership cameras; I called and the person said I was lying and wasn’t interested in seeing the video. Lucky this is still covered under my warranty. Hackett can not be trusted with high end cars.
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May 2023 by Allen
They were called to pickup my car because of engine issues…he picked my car up and I didn’t ride with him over to the dealership because it was after hours. The tow truck driver rev my car up to the redline four times and did a few hard launches once he dropped it off… my supercharger went from being repaired to needing to be replaced. All of this was caught on dashcam and the dealership cameras; I called and the person said I was lying and wasn’t interested in seeing the video. Lucky this is still covered under my warranty. Hackett can not be trusted with high end cars.
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April 2023 by Viva 74
Mike was fantastic.He arrived earlier than had been expected, and was eager to try and figure out the problem at hand. I had been shopping for groceries when I came out to my car and realized it was dead. After calling my husband, unloading the groceries in his car , and running home and calling AAA, Mike was at the grocery store ready and waiting in no time! I felt horrible because he was waiting for ME!!!But there he was, with a smile on his face and a positive attitude!He immediately tried his battery charger…Hoping to get me out of the woods, as he explained that a lot of basic jumper cables do not work.Unfortunately, his test proved that it was more than my battery.Mike was quick with getting everything organized and ready to load my car.His pleasant attitude and awesome work ethic brought sunshine to my otherwise gloomy afternoon.How often are we lucky enough tohave someone so authentic andsincere in today’s world? The answer is: VERY seldom.I just want to extend warm gratitude to Mike for everything he did today.He went above and beyond, and should be recognized as a strong asset to Hackett’s!!Many Thanks,ValerieService: Car towing
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April 2023 by Biarro Allan
Just hit a horrible pothole, and called AAA. Got assigned Hacketts & it truly took the stress out of the situation. The tow driver arrived quickly and was super friendly. It made a stressful situation much easier for us. Thank you all and appreciate the help!!
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March 2023 by Diana Hodges-Davis
I highly recommend Hacketts Towing. I needed a long haul tow for my vehicle. So, I googled places near me. I found Hacketts Towing's number and left a message. Rick called me back within the hour. I explained the situation and he gave me a quote over the phone. This was a very long distance job and the price was one I could not beat. They towed my vehicle to their yard and it was stored and kept in perfect condition. Please forgive me for not remembering the tow truck driver's name, but he and Rick gave superb service.Service: Car towing
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March 2023 by Nick P.
Found Hacketts Towing through AAA. They came and towed the car to the mechanics right on time and with pleasant service. Ricardo was super helpful and made the whole thing easy.
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February 2023 by Jim Maiale
Our tow truck driver Richard was the best. We were in a very dangerous situation on the side of an expressway in heavy traffic. Rich showed up quickly and picked up our car, and got us out of harms way. Top notch and professional. I would recommend Hackett's Towing and Recovery to everyone. Thanks again Rich for all of your help, we really appreciate you being there for us!
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February 2023 by Ashley Longo
This was a great experience even the sad news of my truck being towed. The driver was professional and gentle with hooking the truck up and very down to earth with making me feel better about the situation.Service: Car towing
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January 2023 by Julie Bachalis
Absolutely recommend Hackett’s for towing services. Rick, the owner, does his business proud. Couldn’t be happier with the service I just got. I was in a real bind today, as a special kind of truck was needed to tow my car (which has an ignition issue and couldn’t be put into neutral for a standard tow). My auto club was unable to secure one of these trucks, so I started making inquiries at local towing services myself. Hackett’s was recommended by another towing business that was unable to assist me. Rick made the tow happen in a timely manner and charged me a fair, reasonable, affordable price for white glove service. My car was already loaded onto his truck by the time I got to the lot, the drive and drop off at the mechanic’s was smooth, and Rick’s professionalism and kindness were second to none! Thank you, Rick!Service: Car towing
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December 2022 by Chris Christakis
I broke down on Rt. 1 and they came right out and picked me up and towed me to King Of Prussia. Very helpful, very friendly, straightforward and fair pricing, and a very clean truck. A+ Service!
