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January 2019 by Carmine N.
Bad customer service can never get anyone to answer the phone. I been with Citibank for many years and the last few has gone downhill. Looking at usaa now.
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October 2018 by amichai amit
Defunct
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August 2016 by Hall W.
This is the worst banking experience I have ever had in my life. Things that went wrong: 1. 1 hour wait with no explanation just to open a simple checking account (clearly they poorly staff managed). I went on a weekday at 3PM 2. The office staff had no idea what she was doing and had to consistant wait on her manager to teach her the functions. 3. KICKER - they got my name backwards (last name for first name and first name for last name). This after reviewing ALL my official paperwork with my name spelled right! Now I have to go back to the branch from hell for their royal screw up and wait another one to two hours of my life.