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June 2024 by BC
Called the parts department half a dozen time got through once ordering parts is complicated and long! Parts are x3-x4 the prices online!!! Kind of a rip off
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January 2024 by Chuck Cooper
Great service department. Very responsive and easy to work with.
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January 2024 by Jennifer McCord
I had a service appointment scheduled to install a remote start on my car. When I made the appointment there was no indication that I personally needed to call the parts department and make sure it was ordered. I took the day off and went in for my appointment, only to have the advisor tell me that I shouldn't have expected them to have them in stock, and that I should have called the parts department directly prior to scheduling my appointment. I assume that as a customer paying $500+ for service, they would have ordered the part for me from their in house parts department. When I was upset about how I wasn't told this, the blame was placed on me. Instead of offering to order the oem part the advisor suggested I go to a third party. Take your business somewhere that cares about their customers.
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January 2024 by Dave S.
My wife and I visited the dealership on 12-30-23 just for a look around. We took a Grand Highlander for a test drive really liked it decided to make a deal . We already own a 2023 Kia Telluride which is in perfect condition Which we were going to trade. Kelley Blue Book set fair market value of $40,000 + or - $1000. The dealership came back to me saying The auction was flooded with Tellurides gave me a lowball offer of $29,000. This was out of line. This isn't the first time they did this to me back in 2013 while looking for a Tacoma they lowballed me on the trade-in and gave me the auction story then too. Buyers beware of these tactics. We did not make a deal in 2013 or 12-30-23. I kind of feel like they were trying to rob me without a gun. Kelley blue book is a guide for us to go by. I can see maybe a couple thousand lower then fair market value not thousands ?... very very shady like I said buyers beware I do plan on taking it all the way to the Toyota corporate and the Better Business Bureau . I am very disappointed I do believe there doing it to others I do work very hard for my money and I'm sure you do as well. beware beware beware
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December 2023 by N Kerbenbay
I recently encountered issues during my oil service and tires rotation. Mr. Jeffrey Schall not only swiftly resolved the situation but also went above and beyond by offering complimentary car inspections for the upcoming year. I am immensely grateful to the manager for providing such high-quality service. Thank you for your outstanding professionalism and commitment to customer satisfaction.
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November 2023 by Frederick Schoch
Excellent sales department. Everyone was extremely helpful and friendly. They all made us feel special. They had great fun attitudes making our used car purchase a most memorable experience.
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November 2023 by Carol Bradburn
Bill Rains was great to deal with. No pressure, answered all our questions, very patient. Everyone was very friendly and helpful.
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October 2023 by Christopher C.
My GF took her car in for the annual inspection and emissions inspection. They told my her that she needed multiple services that weren't actually needed and were not due yet. The quote they handed her was for over 1300.00 in repairs. They told her that her coolant system needed to be flushed. They said the differential fluid needed changed. They stated both the front and rear brakes have seized brake pads and that the rotors have rust which would cause her inspection to fail. They stated the reason for the failure is due to "rust" that was present on the rotors. Pennsylvania law (per safety inspection bulletin BI11-1) specifically states that rust on rotors is not a legitimate reason that would cause an inspection failure. I called the dealership to speak with the technician. I called to speak with Greg and was transferred to Mikes voicemail. When I called back the receptionist said he goes by both names. After 6 calls I spoke with someone. I started that there's no way all 4 rotors needed changed. And specified that surface rust is not a reason to change rotors. I understand there was slight rust on the rear face of the rotors due to the brake pads "sticking" but once the pads are freed up that surface rust will disappear. Any experience technician would understand that and wouldn't threaten to fail an inspection based on that. I asked the technician if they measured the rotor thickness and they did not. I asked for the parts back and they returned both rear brake rotors. Ultimately they charged her almost 600 dollars to free up 2 "stuck" brake pads and replace both rear rotors. I inspected the rotors when I got home. The minimum thickness to replace her rotors is 10.5mm. The left rotor measures 11.7mm and the right rotor measures 11.5mm. Both were still within acceptable tolerances. Now keep in mind that the specifications for new rotor thickness is 12.1mm. Their practices are completely unprofessional, dishonest, and deceitful. She's been going there since 2015 when it was Kenny Ross This is the last time any car of ours will be taken there!!!
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September 2023 by DARRYL HARRINGTON
Elite custom coach appreciate you and all you do for you community.
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September 2023 by Roger Snatchko
Everyone so friendly.
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September 2023 by Nicholas M.
When people are waiting in line to pay, stop talking to other customers like their your family. Waited 5-8 minutes while people talked about tattoos. System is down. Couldn't take debit or credit. No receipts printed. Need a miracle with money to get my car inspected But they are still helpful.
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August 2023 by Dwight Chrvala
Carlos was awesome on the sales side the used auto manager made a statement on my trade in that was not accurate per my mechanics which he shorted my trade value by over 2500 not much to a dealership but counts for a veteran beware
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July 2023 by Austin Rought
Thanks to Lorenzo & jarred for all the help getting my new gr86. Very friendly and super helpful with my first trade in..
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July 2023 by Karen Gaughenbaugh
It was a long wait but they are great to service your car. Their work is dependable.
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June 2023 by Ronald Graw
Good people great service
