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“I was having issues with my ESIM transferring over to my new phone and Brandon was so helpful! He was great at explaining what was happening and was very careful installing my screen protector. I would definitely return to this store if I had any more issues.”
“Overall, I had a pretty good experience they fix my phone don’t have any complaints about how they fixed it. They fixed it within a hour. The only Part About this place is how much they charge, but other than that they will fix your phone and they’re pretty fast with it”
“My experience was top tier. The patience that Matthew (and other staff members) exuded was beyond my expectations and them helping me with my upgrade was literally painless.”
“I was in a bind and needed a phone. The service was very helpful and friendly and got me an affordable phone with great quality. Yvonne was very kind and I would recommend this place to everyone.”
“Very courteous and professional, especially since I purchased my cell phone online. Several employees involved as old phone was outdated and hard to transfer saved information to new phone.”
“hi yall, i’m basically just coming here to defend tmobile from the people who left bad reviews. The reps aren’t tech trained, we go off of off the top of the head knowledge. They are a third party retailer, which means they don’t have authority to do everything in the system. I’m sorry you guys can’t seem to grasp the fact that we can’t do everything always. Stop being rude and judgemental, when you don’t know the tmobile situation or how the systems work.”
“I got a great deal as a new customer although I really wanted to port my number but couldn't. The customer service was great bc I was the only one there and got everything working great. I am disappointed that the app and website isn't working and it's been several days now ?”
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“I had several issues with my phone and Brandan provided excellent customer service. Will continue to come here in the future as that was the best experience I ever had at Verizon.”