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“I'd rather go to the dentist then get a new phone because of how hard it is to set up, and yet Jacob made it so easy!
First, he explained that this process had been greatly enhanced in the three years since I bought my last phone. Who knew?! WOW was he right. (Verizon, that info should be widely shared with all customers...people like me wouldn't hesitate then!)
And I appreciated him offering to put on my screen protector and case. The little things matter. He took his time and answered all my questions.
I chose to wait in a very busy store and the person who checked me in explained I could set up an appt., but I waited. I explained I had a doctor's appt. and had to be out within 45 minutes and when it was my turn, I was.
Today I went back with a couple of questions and was the only customer in the store at 9:00 am.
Roxanne was able to answer my few quick questions, and explained that 611 would have the technical expertise I needed. She was right! (I called Verizon and they had to transfer me to the Samsung helpdesk...and even he had trouble finding the missing microphone. I would like credit for the update that will probably now go out to millions of phones!)
Bottom line. This is a very well managed store run by very competent employees!”
“Lucas helped my family of 4 secure new IPhone 15’s! He was professional, courteous and knowledgeable! Josh worked with me to connect my watch. Took long but was very patient and kind! Definitely recommend LUCAS or Josh!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Great customer service. Manager, Melanie was very professional, knowledgeable, and kind. Also very patient with our many questions. Melanie took her time explaining phones and plans and did not rush us. Thank you for your excellent customer service which is becoming rare in many places. We will definitely recommend AT&T especially this store.”