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September 2023 by Fabian G.
The older lady at the bakery section today around 330 was very rude. Went there to pick up a cake that I ordered over the phone late last week. I told her the name the cake was under as well as the type of cake and size it was, she went looking for it came back and was like she can't find the cake could it be under a different name and I told her no because I put it under my name which is the name I gave her to begin with and again, I told her the type of cake it was (what image was on it). She kind of got snippy and said she needs to know the name the cake is under because she's not about to go back there and look through every cake. so for the third time I told her my name Fay and last name and again and she still couldn't find the cake. She brought out the cake order forms for today and showed me and said, do you recognize any of these names? As I'm looking I don't see my name, but then I see they have something that may be my name though it's spelt wrong. I go by "Fay" they had "Say". She went back, got the cake. Though if she would've just looked in the first place she wouldn't have missed the cake. A full sheet cake with Pikachu. This isn't a easy cake to miss. She had an attitude for no reason because she failed to look for the cake in the first place. As big as this cake is how did she miss it....
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March 2023 by Car Keys Express Pittsburgh SC
Courteous responsive staff, very clean store and a great selection, with good pricing.
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February 2023 by Jess Shallenberger
Found a pair of cheap boots for work in my size. The box came open in my cart and I saw that they were obviously used and caked in mud. Absolutely disgusting to have this box touching my food. I was unaware that returned personal items like this were just put back on the shelves with no disinfecting or even inspection.
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December 2022 by Cindy G
Tried 45 minutes to complete the order, network was awful and sales rep just laughed about it. I walked away with no new phone
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August 2022 by Aileen Tabay
Worst customer service ever!!!
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April 2022 by Matthew U.
Where this Sam's Club sits always acts like a bottleneck. It sits above the other stores and car dealership at what can be considered a dead end road. I would suggest to avoid this area on a heavy shopping day or when people leave work in droves. That contributes to the bottlenecking. They will all come here to get gas since it is the cheapest in the area.The parking lot reminds you of a home improvement store parking lot. In part that is because this is the only thing up here. I need to move on from the parking lot, it is giving me anxiety.Inside it feels smaller than other Sam's Clubs out there, but they were well stocked and items were easy to find. I came in here with a list of things I needed and I made sure to get only what I needed and not get distracted by anything else.I enjoy that you can now use your app to checkout and bypass the registers. Just have your phone ready and you can be on your way out the door much faster than the traditional route.
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December 2021 by Grace H.
Awesome place to shop! Clean nest stocked store! Only wished it was closer & they let you run power equipment, nonetheless great place!
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July 2021 by Michael Paul McMillin
manager was rude and theu don't honor the price of items other stores have it at. I git a ice mane that was supposed to be 89.98 and the store was was charging 94.99. all the other stores had it for 89.99 also.
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July 2021 by Jade C.
My first and favorite Sam's Club. Gas prices are always 10-30 cents cheaper than anywhere else and the pumps have been updated so you can use your physical or app membership card. No cash accepted at the pumps. The seasonal selections are always much cheaper than hardware, nursery, or general stores. I get large indoor and outdoor plants for $14-25 dollars where other places charge $40+ The selection of meat and seafood has a decent variety of species, but few organic and USDA prime meats. There's plenty to choose from in produce and I've never had an issue with freshness. When I was disabled, I still found it easy to navigate the store on an electric cart, on a knee scooter, and with my cane. The aisles are wide and associates can be easily flagged for assistance. The reason I'll never give up my Sam's Club membership is this: Scan and go touchless checkout on the Sam's Club app, where you show a QR code to the associate on the way out instead of a paper receipt. AND The pickup feature. I love being able to get my essential groceries loaded into my vehicle.
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April 2021 by Tiffany Grimes
Helpful staff and great service
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April 2021 by Paul P.
Still liking this Sam's Club. Every time I'm there, for gas, grocery or other supplies, everything goes without a hitch. I was even able to get a prescription medicine there for my daughter that was unavailable elsewhere! It's always well stocked with many household needs, the groceries are fresh, frozen goods plentiful, and all at prices that are lower than elsewhere. Nice employees too. A great place to join!
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March 2021 by Bigbob Phenizee
I LOVE SAM'S CLUB AND THEM CASE'S OF BABY BACKS ON THE GRILL ARE SO DELICIOUS """"E.R.P.JR
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February 2021 by Abdur-Rahman Shareef
Yes, just wish they would stock some of the most popular items better. I keep coming back for this one item and the shelf is still empty and I've also tried other stores and it's the same.
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January 2021 by Marion Russell Surgent
What a gem you have in Stacy. She checked my receipt when exiting the store yesterday, 1/3/21. One of the friendliest encounters I ever had with an employee at Sam's Club in Monroeville, PA! Thank you, Stacy! You made my day!
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April 2020 by John B.
This store is being run horrible, the store reps are rude, if you order online they give you a time for pickup so they can control flow, problem is they let walk in shoppers get first pick eventhough you shopped online and confirmed payment then they assign a pickup time, if you think you purchased groceries and other household items, you get there and they dont botherto get your order, it's a bait and switch, promise one thing and show something different, horrible staff from management down, horrible work ethics, I wish a Costco would open up in the Monroeville area, I've traveled to Greensburg to get orders I placed online and never have I gotten attitude from Management and staff, I paid for the premium membership, Monroeville Sam's won't do birthday cakes if you don't order them a month in advance, Greensburg will do a cake order the same day because they care about their costumers