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November 2024 by Antlas Mouse
There is a calf extension here that has been broken for at least 2-3 months. (Possibly longer). One of my favorite machines. They slapped an out-of-order sign on it and have since completely abandoned it, thinking no one would notice.
What is going on and why aren't they fixing or replacing it? We're paying to use this gym so this is unacceptable.
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September 2024 by Ashley McDowell
Always good to go on Saturday, it's usually the most empty then. Has good options for machines and I never have to wait too long to use anything, even when it's crowded.
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September 2024 by C M
I’ve been a member of Planet Fitness for over a year and had never encountered any issues until recently. Previously, the staff was always amazing—friendly and welcoming, creating a comfortable environment for everyone. However, my experience drastically changed when a new employee, Cayla, joined the team.
Since her arrival, using the tanning bed—one of the perks I pay for with my Black Card membership—has become unnecessarily difficult. On multiple occasions, Cayla has made it challenging for me to enjoy a service I’m entitled to, causing me to lose motivation to visit this location altogether.
During my last visit, I asked to use a bed that hadn’t just been used because of the heat post use. After preparing to tan, I realized the bed hadn’t started. This was frustrating as I had to get dressed, walk back to the front, and ask the staff to resolve the issue. My boyfriend, who also has a Black Card, kindly let the staff know the bed wasn’t working. Shockingly, one of Cayla’s new hires was unnecessarily rude to him, repeatedly asking which bed he was tanning in & not listening to him despite him clearly explaining that he wasn’t tanning and was just passing along MY message.
Even after they turned the bed on, they shut it off after just 30 seconds. When I confronted them, they claimed my boyfriend wasn’t allowed in the back, despite his Black Card membership that he pays for every month. This incident felt like we were being bullied and discriminated against, which is completely at odds with Planet Fitness’ “Judgement Free Zone” motto.
Due to the ongoing unprofessionalism and discrimination from Cayla and her team, I canceled my membership. I’m deeply disappointed with the treatment I received and won’t be returning to this location. The customer service I experienced was a far cry from what Planet Fitness claims to represent.
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September 2024 by Gloria Burns
This review is based on one person, Cayla. I am recovering from a serious injury wearing a brace, I come specifically for the red light therapy. every time I come, Cayla takes at least five minutes before turning the light on. She seems to be preoccupied on the phone or computer…today after undressing and waiting… I had to redress, go out front and ask for light to be turned on….undressed again, got tired of waiting (can’t stand that long)and finally got dressed and left while she said she was “busy getting yelled at on the phone.” No wonder!!
I think she should have excused herself or did she just forget again
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September 2024 by Brian Beirne
Seems odd to come work out while visiting the area for Steel City Comic Con, but I did. Huge number of machines, all clean. Friendly staff. I was able to exercise without distractions. Places like this make upgrading the the Black Card so much worth it.
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August 2024 by Fidel Castro
new and clean but very small.... get rid of the teen summer passes, the place is way too small for that many people at once.
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July 2024 by Chad Atkinson
Good people, very clean.
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July 2024 by Katherine Whelan
Very upset to find out the gym has limited hours. My work schedule doesn’t allow me to get to the gym. Unfortunately i will be cancelling my membership. I have been a black card member since 2012 very upsetting.
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July 2024 by James Alverson
My girlfriend and I have been black card members for years now but they recently changed their hours to no longer be 24/7 my work schedule doesn’t allow me to get there by 7 on the days they close. I don’t think it would be so bad if it wasn’t 24/7 anymore but to close at 7 is absolutely ridiculous! I think they shouldn’t close any earlier than midnight but I’m just deciding which gym I’d like to change memberships for at this point.
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July 2024 by Jane B.
They shortened the hours they are open but increased the prices. Makes no sense, I'm canceling my membership.
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May 2024 by Syed Saleem
It went from being 24/7 to 24/3. Not sure what happened but it messed up my routine quite bit. Is there a reason for the change?
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May 2024 by Jeffrey Wilt
I don't know how anyone could leave a bad review. I feel they would take care of any problem you may have. Cayla is who we actually get greeted by when checking in is the perfect example of customer service. Everyone else seems pretty friendly also. No complaints yet. Clean, cheap and definitely a great place to meet your goals.
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April 2024 by Foodie Guy
Guess it’s cool for men to use the women’s locker room.
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April 2024 by I_love GreatFood
Guess it’s cool for men to use the women’s locker room.
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March 2024 by Michael Saxman
Great place to workout with lots of equipment to choose from. Friendly staff who keep the entire area very clean.
