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April 2024 by kathryn laing
They were super helpful with our German shepherd. Vaccinations reasonably priced.
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October 2023 by Meghan T.
Not only is this place filthy and the animals appear to be uncared for, but also, they rarely come through when we really need them. I'm not sure how this place hasn't been shut down. Their prices are vastly different from their online prices. Luckily, they price match, but you shouldn't have to do a bunch of research to not get ripped off. We go there because sometimes we have to, but I am officially done.Today's anecdote:I went in for a cone for my cat who is destroying his poor eye. I have someone sitting with him at home so I can get this cone and get back to work. After searching the store I find one section with a terribly limited selection. Awful hard things for an average of $40. I check online and of course, they are $14.99 there. What?The only one that they have in his size is scuffed up on the clear plastic part, and looks like it has been used, but here I am, having an emergency, or I need some thing fast. I wait in line and when I get to the counter, the girl kindly tells me they can only take cash right now. Please, tell me, you're joking, I think.Who is running this place? This is something I should've known upon entering the store. A sign on the door? At this point, I am beyond frustrated and almost in tears, when the cashier points outside and says "I think there's an atm over there somewhere?"This is unacceptable on so many levels. I was already settling for a lackluster product at inflated in-store prices... and you can't even take my credit card. It's 2023. Shame on you, Petco. I do hope someone looks into your practices and cleans things up there.
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December 2022 by Jo Ann B.
Finally the Petco in Monroeville has a Groomer, And she is wonderful her name is Charlie she was great with my long haired Chihuahua groomed perfect!!!! We will be back :) 12-2-2022 Took us on time and was done earlier than promised I'm so happy :) I believe the grooming dept was closed for around 6 months I have been to two other groomers in the area nothing like Petco !! Thank you for finding a good person for the job.
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September 2022 by Google user
They are always kind ,helpful and love your animal no matter how they act.
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September 2022 by Jean Cooper
They are always kind ,helpful and love your animal no matter how they act.
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January 2022 by Rebecca W.
Horrible Management at their grooming salon! Hey you get what you pay for, Petco in this case Petco needs to rethink her salary! For real !!!!!
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August 2021 by Mimi Cierra
Last Monday I took my Sammie in for a scheduled grooming. The groomer didn’t give me good vibes. The first thing she asked me was if I had proof of vaccines, which I said yes and proceeded to show that they were updated via my Banfield Hospital app. She saw that the app said the vaccines were up to date and then asks the guy who was standing at the computer if he knew Banfields number. The young gentlemen responded “no, but you can Google it” Now I have never heard of Petco c
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May 2021 by Lindsay Annette
Alex was absolutely wonderful! So helpful—replaced our fish that died and gave excellent advice (and words of encouragement) to a new aquarium owner. Even though this store is a chain, they treat you like it’s a Mom and Pop pet store—you’ll always have my business! Thanks again!
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May 2021 by Alexis Runco
I asked my mom to go get two feeder mice for my snake ( i only asked her because im stuck at home with the baby) so because she had so much going on with my grandmothers treatment this morning she calls the store number asking in advance if they have the mice so she didnt waste a trip. She then gets there and they didnt have any, and apparently didnt for a while, so they had no idea why the associate who answered would say it. But they need to get on the same page. My mom just wasted a trip with my grandmother in the car .
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February 2021 by Lisa Wood
Just wanted to give a huge thanks to Amy at the Monroeville, PA store. She was super friendly, knowledgeable and helped us with great suggestions for out puppy.
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May 2020 by Jason Werner
Kristen is the best groomer. she is so nice to my dogs and can tell she loves her job.
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January 2020 by Mimi Leonard
They arrived late but we're very good with my 2 rotties.
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December 2019 by Debbie Connelly Masi-Miller
We always go to Petco in Monroeville to get our dogs nails trimmed. Kristen is awesome. She takes her time with our dogs and is very kind to them.
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October 2019 by Mark K.
Worst customer service ever. Go to pet smart or a different location petco. The guy with glasses and huge holes in his ears could care less about helping you out no matter how long you wait to talk to him or how much you're willing to spend. Keep moving to the next closest place !
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September 2019 by Rachel H.
Today I came into Petco to ask about my merchandise card. I wanted a cat tree I found online but merchandise cards can not be used online. GARY was absolutely amazing. He helped me purchase gift cards with my merchandise cards and then completed my purchase on his iPad. The whole process took about half an hour and he was so pleasant and really made me feel like he wanted to help me. Awesome job Gary! Thank you.
