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March 2024 by joseph manhart
It was a good visit
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March 2024 by Sammie Gunter
I love all the doctors here. The whole staff is always great.
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February 2024 by Jessica Alexander
Wonderful people great with my pets
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January 2024 by Megan Matthews
Always good experience
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December 2023 by Jasmine Matheny
After not dispensing the proper amount of my pets medicine and all of the other general unhelpfulness that this office gives to its patients, I decided to get my pets info and transfer it to a better vet office. After waiting on hold for 15 minutes I called again, was placed on another hold to which she picked up and hung up on me so I dial again just needing to transfer out, the office refuses to call the appropriate office to transfer so I try to get them to email me his records to which they cut me off while trying to give my email and when I say "maybe if you would stop interrupting me then you would understand my full email" to which again they hang up on....spoke to the office manager who is just as useless as the rest of their staff. Who called me names at that....I recommend ANY other banfield than this one...terrible service and rude staff...just wanting to update, someone from a different location reached out to me to correct the AWFUL way I was treated by this office...so again don't pick this location, any of the other locations you'll be treated wonderfully
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December 2023 by Jessica
I have taken my dog to both Bandfield East Liberty and now Monroeville. I was happy when I found out that Dr. Petrarca relocated to the Monroeville office. We have always had a positive experience with her, my dogs love her, and she treats them as her own. Thank You!
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December 2023 by juliann lucas
Made an appointment to put my dog down. They told us on the phone on MONDAY the appointment was Friday at 11am then send us an email saying it’s Friday at 2pm. Now Friday is here, my dog is SUFFERING and they call and let us know they have cancelled our appointment. You claim to care about dogs and be a pet hospital yet don’t care about suffering dogs and are completely disorganized to the point where you can’t even give a customer an accurate appointment time and cancel on them to EUTHANIZE A DOG? shame on you and your employees Banfield.
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October 2023 by Kamya Worthy
I spoke with Destiny and said I think my dog has Covid and the first thing she said was dogs can’t get Covid meanwhile there’s information listed on the CDC website about pets with Covid. If y’all are going to be caring for pets then you should know about that! She was just rude and that did not need to be said especially since it’s not true!
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August 2023 by Dianne Dinatale
I called the Wilkins Twp office to get info on getting my dogs teeth cleaned and was told there are diff plans and to hold on and she will pull them up for me. Waited over 7 min no one came back. I called back and told her I was the one waiting for dental. She told me ok hold on again. Waited 3 min more and hung up. Glad I’m not going to take my pet there. Very unprofessional place. Would not allow them to touch my animal. Looking at other reviews I’m not alone in my thoughts. Bad place!!!!!!
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August 2023 by Rene H
Had an emergency euthanasia and they said I had to be there in 15 minutes to be seen! I couldnt do it. So much for compassion.
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June 2023 by Denise Barnes
We been going here for 10 years, we had an emergency with one of dogs and they would not see him. They wanted us to make an appointment that was a month away. We told them this is an emergency and we were told, Well everyone thinks their pet is an emergency, well thanks a lot Banfield in Monroeville my dog is no longer here. About 6 months before this they did a cancer test on him and said he was fine, apparently he did have and developed congestive heart failure, had fluid around his heart, in his stomach and chest. I am looking for a new Vet now for my other dog, he will not be going back to this place.
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May 2023 by Calvin Olivis
I wish I could give 0 stars. I recommend do not bring your pet to the Monroeville facility. I was signed up for the wellness plan that included my dog getting spayed, ( or that was what I was told twice by the receptionist when I called), my dogs 1st appointment got cancelled because the surgeon didn't show up, and then 3 months later I had another appointment. I called the hospital for the 1st appointment asked the total for the surgery the receptionist said it is included in my plan that I just had to pay for meds. I also called the day before the re-scheduled appointment and the receptionist said the same thing . When I had a briefing the doctor told me I had to pay $515 , I signed up for Banfield care and was told the Spay was included and now all of a sudden they are saying It's not coveredof , I believe this is false advertising and I would not recommend anybody to bring their pets to this facility
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April 2023 by Jeramey Chmura
After explaining to these people how my dog reacts to a muzzle and touching his paws these people do not listen and were EXTREMELY UNPROFESSIONAL and treated my dog and myself very very bad. After expressing how I felt about the situation they proceeded to " band" me from going to any of there locations. Now understand that this was a simple altercation due to them treating my dog so badly.
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April 2023 by Erin DuPree
I can't recommend Banfield Pet Hospital in Monroeville enough. I've been taking my pets there for many years. The staff and doctors there are wonderful and caring. I know personally that many of them treat my babies like they are their own. I would recommend the Monroeville Banfield Pet Hospital to any pet owner.
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March 2023 by Vonnie B.
This place is wonderful. I brought him to Monroeville when my Pleasant Hills office could not see him last October. They were great and treated my dog and he improved. Today unfortunately we had to say goodbye to him and they again were wonderful, compassionate and sensitive to our needs.