-
September 2023 by Carol W.
Extremely disappointed with the purchase of my new RAV4... I had ordered my cat and was told via an email I would receive an additional $1000 on my trade in, however, when I went to pick up my vehicle, Aubrey Alexander only offered 1/2 of said amount. The salesman had provided me very poor orientation to the vehicle (hybrid limited with many bells and whistles)... and had no clue what button to push when in snow. The gentleman he was orienting looked it up on his cell phone. The vehicle had no wind shield washer fluid and to top it all off, I drove 35 min to my home WITHOUT a license plate! (The orientee drove it to my house and was able to get my radio connected to my phone correctly at that time) I have made at least 10 calls to General Manager and have yet to have my call returned. I have purchased several new vehicles in my life and have never experienced such poor customer service.
-
August 2023 by Edmund L.
The technicians are sloppy and untrained. The assistant service manager covers for them by lying to the customer about the completed service. Especially when it comes to alignment. He would flash a printout with all the wheels in green indicating that the alignment was good when it wasn't. He doesn't give you the printout. The technician didn't like my floor mat, so threw it away. One felt that installing brake shims that weren't installed before was beneath him. So he broke the plastic rocker panel because it was in his way. I will never go there again for even the simplistic work. Let alone for something like a Prius head gasket.
-
July 2023 by Margaret Thompson
My scheduling experience was very good. Usually, everyone at this dealership is wonderful.
-
May 2023 by Bryan Cronin
All staff were very professional and helpful. They make you comfortable and explain everything.
-
January 2023 by D I.
One of the most disappointing purchase experiences of my life (and yes, I've purchased both new and used vehicles previously). I wouldn't recommend patronage here for anyone. Wish I would've given more credence to the older low ratings for this dealership. I don't know if it's something involving gender and bias or if it's an all around disregard for respect and due diligence. That being said selling a vehicle with a mechanical power-train issue and not verifying the condition of a vehicle, especially when explicitly asked it be serviced before receipt, is in my opinion negligent or a form of information withholding which isn't acceptable and could be construed by some as fraudulent in some manner. I wouldn't have purchased the vehicle had I known there wasn't a diligence by sales to verify the vehicle condition and proper disclosure of mileage, accessories (missing second key), pride of presentation, also the diminished value. Finding out after the fact or via a state inspection of issues or missing items is not acceptable behavior, even in the car sales arena. Additional note: They did pick up the vehicle for repair, which turned out to be under the manufacturer power-train warranty, took a really long time to get it completed (2-3 weeks). Additionally, the loaner was not only not comparable, but was also in poor mechanical and physical condition, but was also dirty on the inside (I didn't feel safe). Also, when I did finally receive my vehicle back from the repair not only did they not provide the receipt/record of repair but the vehicle was not clean, specifically the interior (which is just icing on the cake, given that it was clean when picked up for repair). Really, I didn't ask for anything unusual, just basic respect and integrity. Finally, when the first sales person did call me back (sales) they actually scolded and spoke down to me, as though I was stupid and I was at fault because of their lack of due diligence, instead of trying to come to a reasonable resolution with respect. Management's response was placating and condescending without action or resolution. Action is as important as words and inaction, lip service and disrespect of customers speak volumes. Service staff were professional in my interactions with them. Disclaimer: Based on a personal experience, feelings and opinions as supported by the actual events and findings documented by the state inspection process. The vehicle, from date of purchase until completed repair was only driven home and to a state inspection where issues were immediately noted. Why this dealership didn't make the effort to check the vehicle condition (explicitly requested by the way) before sale I can't say, but the entire experience was a true disappointment.
-
January 2023 by Erik Syvertsen
Great quality repair. Fast turn around. Had the parts on hand.
-
November 2022 by Bruce G.
Excellent customer service. Truly dedicated to getting their customers exactly what they want!
-
October 2022 by Daniel Guisewite
Just purchased a 2021 Chevrolet Colorado Z71 from Chris here and could not be happy with his service or the truck! I highly recommend if you are looking for a new vehicle to go here and let them help you out!
-
September 2022 by Abimael R.
Went to shop and test drive a RAV4 and Thomas and his crew made it a great experience. They even gave us a loaner so we could pick up our son from the bus stop and then return to complete our purchase of the RAV4. I recommend this dealership to my friends who are in the market for any vehicle.
-
May 2022 by Ann K.
If I could give this place a zero I would. Worst service ever. Made a quick sale with us. Don't ever buy a vehicle from here.
-
April 2022 by Ralph Mills
Drove almost an hour to find out they sold vehicle . so nice they could take the time to let me know. even had a appointment today at 2 o'clock. Such a waist of time
-
March 2022 by Jeremy Szczygiel
What a great experience. Kyle is the 1st honest used car salesman I have encountered. We set up the whole purchase over the phone, my wife and I made a 200 mile trip, and it was worth the time and fuel to get a quality used Jeep. I will definitely look here 1st for the next vehicle I buy because they earned my trust.
-
March 2022 by Hyacinth Blake
Kyle's service was smooth professional. He was so awesome going beyond the call of duty in helping me acquiring needed information in order to complete my transaction. Very knowledgeable. Excellent customer from the team. Thanks for my new ride.
-
July 2020 by Janice T.
First visit to the dealership today to explore my options as my 2017 RAV lease was expiring. To be honest I was not sure any dealership could come close to the level of service at my dealership in Tulsa. I was pleasantly surprised. I had an excellent experience at Aubrey Alexander Toyota. Kenyon Knorr was great to work with. I love my new car. I love the deal I got. Check them out if you are looking for a new or used car.
-
June 2020 by Mary R.
I would give less than one if I could. I bought both a hybrid Camry and a Toyota truck from these people. But they calling me every month and telling me that I need service when I don't is over the top. When I don't respond coming to their service place then they started calling me threatening me that my inspection was overdue or do. Even though I am sitting here looking at the sticker on my car that says August they are telling me that by the end of June I will be put in jail. I hate this place if you are at least a little bit smart in anyway you will find a different Toyota place to go to. The people are rude they are notCovid compliant. And they want to scare me because they think that I'm an elderly stupid person. And the little women they have calling you on the phone need to get an attitude adjustment
