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March 2024 by Traci Lamm
Took my two girls here to have their hair cut. They were so excited. Until we were told that my daughter had nits and then treated like a disease. I was shocked because we haven't had lice in years now that my girls are getting older. I went home and checked their heads preparing for another battle and nothing. Literally NOTHING in their hair. I was going to give the benefit of my older daughter gets dandruff bad sometimes and that's what she was seeing but there was hardly any of that in her hair either. My daughter left there in tears. Maybe train your stylists on what lice actually looks like. Or how to not assume based on what your standards of what appearance should be.
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October 2023 by Grace Alcorn
I had a great experience with Page. She did a wonderful job on my highlights and hair cut. She took her time and made me comfortable. I highly recommend Page.Services: Shampoo & conditioning
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June 2023 by Jessica G.
Left the store with a security tag on my dress and it never beeped when I left the store . I was all the way in Niagara Falls about to be picked up in 20 minutes to get married when I got dressed and realized the security tag was on. I called and talked to somebody named kathy who seemed super nice but after going in today and having it removed the manager names Melanie I think didn't seem to care or even seem apologetic. Not only was my wedding day ruined but I also had to deal with coming back to the store . I told her the women I talked to was going to address it and wanted to see the receipt this lady didn't want to see it and don't offer me a gift card for any inconvenience . I know accidents happen but don't put them in weird places That employees don't know to take them Off then. Super Disappointed and I know I'm Only one little person but I will be posting this in my social media and telling everybody I work with not to shop there . Karma always gets back To the right people so the Cashier better hope something similar don't happen to her kids one day or herself. She was literally talking to other employees and customers and basically ignoring me While taking the tag off and just handed it To me like I just didn't say it was on and I had to leave to go get married . Super upset and disappointed and disrespectful
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May 2023 by Anika McCabe
The stylists have always treated me very well!
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March 2023 by WarriorQueen1993
Jenny is a sweetheart and does a great job with my hair. :)Services: Hairstyling
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February 2023 by Holly Work
I took my granddaughter, Justine to have her hair styled. Her stylist was Paige. Justine was treated like a princess!! Every one made her day so positive. We have been to another “salon” near by and she was treated horribly. She has anxiety and not once did she feel uncomfortable! Paige has a client for life. So very thankful for the care she was given. I would recommend JC Penney salon to everyone!Service: Hairstyling
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January 2023 by Steeler Fan
Almost forgot about this place. It's on the 2nd floor in Penny's which is in a mall that ppl just don't go to anymore.I did not have an appointment, the receptionist was kind. Everyone was. I explained to the young woman what I wanted, she gave me the cut I needed, & layered & did not take my length! She also showed me how to curl with a straightener. Nice atmosphere, nice ladies. All dif ages. I would recommend going here. Even if you don't know what you want, they will give you booklets & they show you their prices. Very reasonable, they need to advertise, this salon is in a poor location. I will go back & recommended any woman, lady & ones who don't know what they want, to go here.
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December 2022 by Barb Hill
Jenny Bryan colored and styled my hair.My whole experience was a great one. It's a positive atmosphere and a pleasant place to be. Jenny is an awesome stylist. Prices are reasonable. I'm a happy customer!
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October 2022 by Kari Simcox
I think that may have been the worst customer service experience of my life. The stylist was unimaginably hateful about the online booking, the color I wanted (as she clearly didn't want to do it) and the cut (basically trying to talk me out of it.) It was all so bizarre. After she complained, for several minutes and tried to talk me out of it, I wish I had just walked out, but I would also have felt guilty for booking 2 hours of her time, then her not getting paid, if I left. I got the message. She doesn't want my business.Jennifer, you made your level of disdain for me loud and clear.Service: Hair coloring
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August 2022 by Dawna
I wasn't even sure they were open but they took a last minute appointment for me and a wonderful young stylist who cut a great style for me. I've been receiving compliments! Definitely will go back!
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January 2022 by Josh H
Great place. Clean. Cool looking. Abigail is the best.Service: Haircut
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October 2021 by Pam Warnick
Good haircut, just pricey
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August 2021 by Marybeth Scialabba
Loved this salon!!! Clean and friendly
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July 2021 by Deanna Kriger
Panicking to get our boys cleaned up for vacation and not thinking most salons and barbers are closed on Sunday, every place was packed and basically told us we were out of luck. When I called, the lady was very friendly and told me her and another stylist had appointments but could try to squeeze my 3 boys in- probably sensed my desperation and urgency. All the cuts look fantastic! Lori, the woman who did my youngest son was super patient and accommodating (he didn't want to look at himself in the mirror) and her clippers were so quiet you couldn't even tell they were on- I mention it because my youngest son (5) is a bit timid and often tenses up from the noise. The salon was clean, all stations were well organized and the bathroom was also very clean. The products were nicely displayed and the woman who helped me was knowledgeable. All and all we were in and out quickly. Our visit was on a recommendation from a stylist at another place that was too busy, Pennies wasn't my first thought because I assumed it would be expensive but it was surprisingly affordable, only about $2 more per cut, which was totally worth it! All of my boys were happy with their cuts- not typical- they have difficult growth patterns, one with a whirly cowlick on his hairline, which looks funny if not done right. Cannot speak on chemical services but by the looks of it, your in good hands. Unfortunately I can't remember the other stylists name but I'm sure their all amazing. Completely satisfied and totally recommend
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June 2021 by Janet Linger
I was in need of a spare of the moment appointment. Which I was accommodated. The staff were friendly as were the scheduling person and manager! I would highly recommend