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February 2024 by Madd Money
Bishop in monaca was extremely helpful in setting in up my new phone! He needs as raise!!Jill from monaca store helped me to decide on which new phone to go with and she was super knowledgeable on the options! Give her a raise too!!
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August 2023 by Robin Fenk
I've been with them for about 2 years maybe a little bit more and I've never had a problem with my service I've never had a problem with the store's employees are always so nice and helpful I recommend cricket to anyone
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July 2023 by Debbie Steel
Just called the store in Monaca to ask a couple questions. The woman who answered the phone sounded like I was bothering her. Rude.
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June 2023 by Mikey d
Brandy is very good at what she does shes very informative, kind , and patient. She goes above and beyond.
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December 2022 by DIANE C
I can't say enough about Brandy at the Monaca, Pa store. She truly is an angel. I had my phone for many years but I was told it would become obsolete soon. I panicked I don't use this phone like normal people. I use it for a few things and don't give it to very many people. Just kinda a backup. I was terrified about making a change as I am really not technologically smart about transferring things and how to do it. When I set up the appt and went it I was astounded. Brandy was kind, considerate and very patient. I had many questions and she answered them all. I have had others condasending in tone. Look I'm old and I needed someone to guide me. Brandy went above and beyond her calling as a representative for Cricket. THESE ARE THE KIND OF EMPLOYEES NEEDED IN THIS WORLD TODAY. Brandy is an asset to your company and to your store in Monaca. Brandy is a keeper and I would not hestitate to recommend anyone to your store and Brandy. SHE IS THE BEST and is extremly knowledgable on the phones she sells which is rare. Sales are important but customer service is number 1 to me. Been there, done that I was a customer service representative for 23 years, I know.Please acknowledge her for who she is and what she does. Brandy made the transition to a new phone a memorable experience that could have gone south and was patient enough with me to guide me through it. CRICKET IS THE GO TO PHONE STORE TO BUY.
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October 2022 by Steeler Fan
I did not have to wait to get assistance with my phone. Both ladies working had a lot of knowledge, knew what was contributing to the problem & got me into the solution. Good customer service. Phone covers a little pricy.
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September 2022 by Brandy Gable
Amazing! The lady named Brandy was so helpful!!! Go see her!! She genuinely is so sweet and knows her stuff!!!!!!!!! 10 out of 10 stars !!!!!!!!!!!!! Cricket should know how great she truly is!
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August 2022 by Traci LeFevre
My daughter and I went into the cricket store in Monaca to get my daughter a phone and to start service. Christine was very helpful in helping us decide which phone and plan was the best option for us. She was very friendly and walked me through every step in completing the sale.
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August 2022 by Traci Lallement
My daughter and I went into the cricket store in Monaca to get my daughter a phone and to start service. Christine was very helpful in helping us decide which phone and plan was the best option for us. She was very friendly and walked me through every step in completing the sale.
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July 2022 by Ashley Bowser
I visited this location to discuss plan options as I was considering switching providers.I was met by Christine, one of the employees working there. I had about a thousand different questions and she answered every single one of them. She was kind, friendly, and beyond knowledgeable.After speaking with her, I decided to make the switch. I am very happy with my new phone and the service. I haven't had any service issues like I did with my previous cell provider. If you are looking to make the switch, go see Christine ASAP so she can get you taken care of!!!
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July 2022 by Catherine Cox
I had a lady names Christine that helped me. She was very patient with me and very helpful and resolved my issue with no problem.
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July 2022 by Bill Mccann
Christine sold me a phone. She was a great salesperson. Thanks for the awesome customer service
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July 2022 by Carmen Cananzi
I went in with dropped call and service issues and Christine Bruey helped me get everything back on track! I am not sure exactly what she did because I am not technical like that. But it worked! Thanks guys!
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July 2022 by Malissa Huff
Stopped in about a month ago and Christine Bruey was AMAZING!!! She answered all my questions and was very nice to talk to
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February 2022 by Learning as I go
I have not had problems with Cricket until now. I had to wait to pay my phone bill. Trying to use my old phone for a different carrier my pin was not what it should be. I didn't authorize changes. I went to pay my Cricket bill and the lady asked for my pin and said I can't pay without it. But the same lady told me a few weeks prior I have to pay to have my phone activated to get the text for a new pin.Done with Cricket.
