Valley Ace Hardware is a well-regarded local business known for its exceptional customer service and helpful staff. Many customers have expressed gratitude for the assistance they received, particularly highlighting the dedication of employees like Nate and Kerry. Reviewers appreciate the quick and friendly help they receive, often noting that employees proactively offer assistance the moment they enter the store. The hardware store is favored for its ability to provide specific parts and solutions, such as fixing broken items or offering practical advice for repairs. Customers feel a sense of community support when shopping here, as they prefer to back local businesses over larger chains like Home Depot. However, some reviewers have mentioned concerns about pricing, indicating that while certain items are reasonably priced, others seem high, particularly for specialty products. Despite some pricing concerns, the store is described as clean, organized, and generally easy to navigate, even if it is smaller than larger retailers. The commitment to customer satisfaction is evident, with employees willing to correct pricing mistakes and provide assistance even during busy times. Overall, Valley Ace Hardware stands out for its strong customer service and community-oriented approach.
We stopped in shortly before closing on Labor Day and Nate quickly helped us find the right parts and fix our son's broken crutch. We're so thankful and will absolutely be shopping here again!
November 2024
I wanted to thank all of the employees at the hardware. You guys do a great job and are appreciated. I want to say a special thanks to Nate who always goes out of his way, even on his lunch break, to help a customer. Nate you are a true asset to the store and the community. You are appreciated....
June 2024
Service was great. Store member helped us use gorilla tape to secure our car bumper damaged on interstate 80 by flying piece of truck tire.
