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July 2024 by kaitlyn stanisic
UPDATED 6/23/24: the staff has ONCE AGAIN not read a prescription right so I am switching to everything over to CVS. I went in to talk about another dosage change that should have been sent over 2 weeks ago, and the girl told me they “have not received that yet” and then I explained there was the same exact situation 2 months ago for the same type of change (that has already been updated and filled at this point bc of my psych calling in) and the girl literally told me that they had not received that prescription change either. WHICH MAKES NO SENSE???? BC I HAVE ALREADY GOTTEN THIS PRESCRIPTION FILLED AT THIS EXACT PHARMACY?? I told the girl no I’m not concerned I already have that I’m just giving you context that this exact thing happened 2 months ago. I don’t know what kind of idiots they hire to work at rite aid but if they want to keep customers they should really get their staffing together and fix the problem. As a soon to be mom about to give birth and go through postpartum I cannot risk not having a reliable source to get my meds accurately and without delay as this has caused to be out of my meds until I can get my doctor to call this in and dumb it down for the staff. I have never had to deal with a more incompetent group of people who should not be dealing with the people who NEED their medicine since they can’t even get the prescriptions right the first time.
Some of the worst pharmaceutical staff I have ever met. Firstly they cannot read a prescription right as they misread my prescription dosage change and then when I called in to speak about this they had me waiting for someone to pick up for 6 minutes and then hung up. When I called back the lady was incredibly rude and tried to say that I was wrong and I had to have my psychiatrist personally reach out to them again to explain to them the prescription they had sent to them. THEN when I got to the rite aid I had pulled into the drive thru lane due to being pregnant and having swollen ankles and a sore back as I had just gotten off my 10 hour shift and instead of helping me at the window they made me come in and wait in line for a good 10 minutes. I do not recommend this pharmacy to anyone due to the lack of customer service and respect for their customers as well. Switching pharmacies as soon as I can.
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June 2024 by Hasan Ahmad
Refuses to pick up .. all day.. every day . Pharmacy or front desk . They really need to shut this location down . It is absolutely useless . And to the rite aid nut who is responding to each review with please contact us : pick yourself from the chair and act on fixing this location rather than telling us to contact when these reviews should be enough
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June 2024 by Gary D
Progressively worse over the past couple of years…sad.
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May 2024 by Alabaster Sky
APR 2024
UPDATE to below: AGAIN, I have been calling the pharmacy in the Middletown, PA store, and nobody answers at all. It is 10:14 AM. I have called several times. NOBODY ANSWERS. Then, if I go over there, there are typically 3 people doing next to nothing. Chatting, laughing... not getting work done. I've been waiting 2 days for my RX to be filled, and I can't even REACH the DARN PHARMACY!!!!! This is, by far, the worst customer service I've ever had at a pharmacy.
JAN 2024
This is the WORST pharmacy I've ever dealt with. I've called over and over and can't get through to anyone. I've been trying to get prescriptions transferred from Philadelphia, and it's a nightmare. You can't reach anyone. Nobody answers the phone. If you do reach someone, they don't take care of the issue, and you have to call back again. Then, of course, they don't answer the phone!
I now know why so many are closing. They are horrible!!! Now it's 3:34 PM. on a Sunday, and they've taken the phone off the hook because I just get a busy signal. Unprofessional! I may have to switch back to CVS, which isn't nearby at all, and I don't drive, so that's another problem.
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April 2024 by Danni Miller
I'm not one to make reviews. But horrible horrible customer service. I called to see the progress of a transfer of my prescriptions and the first person got annoyed when I gave her my birth date and put me on hold. The second lady answered so rudly and had an attitude the entire time. I felt dumb just asking such simple questions. I will not be getting me prescriptions here and will go where there is good customer service.
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March 2024 by Sally Hannan J.
I was visiting my cousin, and I needed a refill for my Brio. here I pay $47 for it every month. they charged me $100. I thought about saying no, but I needed it They did it to me one time they won't get a second chance. I think if you shop there you should check prices everywhere else I couldn't give them a -0.
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February 2024 by Jenn Craul
Pharmacist lost 6 of my prescriptions as they were being transferred then refused to fill them all. Now I need to transfer them again to someone who will actually help me. Horrible experience! Do not recommend!!!
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February 2024 by A Riles
This is the WORST pharmacy I've ever dealt with. I've called over and over and can't get through to anyone. I've been trying to get prescriptions transferred from Philadelphia and it's a nightmare. You can't reach anyone. Nobody answers the phone. If you do reach someone they don't take care of the issue and you have to call back again. Then, of course, they don't answer the phone!I now know why so many are closing. They are horrible!!! Now it's 3:34 PM on a Sunday and they've taken the phone off the hook because I just get a busy signal. Unprofessional! I may have to switch back to CVS which isn't near by at all and I don't drive so that's another problem.
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February 2024 by jennifer fallinger
Poor, horrible, truly don't care about customers. Accused me of pharmacy shopping, not even asking for my insurance (they fill meds under auto accidents), refused my auto insurance, said only 1 person does it. Then tried to get me to pay out of pocket triple the price even though my auto paid for it. I'll never go here for prescriptions again.And to the young man who wears the mask below his nose but covering his mouth...if your not going to wear it properly don't bother wearing one at all
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February 2024 by Jenn Werner
Pharmacist lost 6 of my prescriptions as they were being transferred then refused to fill them all. Now I need to transfer them again to someone who will actually help me. Horrible experience! Do not recommend!!!
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November 2023 by Dianne Daily
Every time I use the Rite Aid pharmacy in Middletown never have had a bad experience.
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October 2023 by Syed Jaffery
Never again. Customer service hotline notified. Terrible experiences on 2 separate occasions.
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July 2023 by Richard Miller
Pharmacy has given me wrong prescriptions on 2 occasions. Girl at counter does not ask for address or date of birth. Then when I had a refill sent there, they told me I had to wait 3 days to get because they didn’t have the product to fill it, but that I could call there Camp Hill store to see if they have it. I about popped a gasket at that point. If they can’t fill a prescription they should have to check and see who can fill it locally. Send it to CVS. Don’t send me to Camp Hill!
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July 2023 by Julieta Campana
The pharmacy is terrible. No answering phones, medicine are not ready, always a young lady give me a hard time (doesn’t know which medicine I call for refill even though it should be in the system) Definitely switching to CVS
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July 2023 by catcatour624 Grandma
Dora is the best. She goes out of her way to help everyone but esp. sick and elderly patient. I hope y’all give her a raise because the raise is needed not to loose good customer service like she has!!Catrina Allen
