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June 2024 by Danielle Floyd
Really unimpressed with the abrasive, cold and unhelpful nurse scheduling line. Also unimpressed with the wait times to schedule appointments with the doctors. This entire office (Middletown) seems to be an afterthought of the PSH organization. Very disappointed to have invested time in trying to make this work when I should have found a new doctor from the jump.
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January 2024 by Be Better
The triage nurse is really good but the doctors I have seen are not very knowledgeable. They don’t even know where to refer you to. It’s very frustrating. They wanted to start talking about putting me on heart medication because my BP was elevated in the office. I’m healthy and in shape. I have a normal BP at home. Be careful. You have to be a steward of your own healthcare any longer. Don’t use the messaging through the health portal, people will misread it like you’re angry when you’re only frustrated like a normal person. Based on my experiences I would say look elsewhere.
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January 2024 by Nancy (Whobboo)
Not sure what has happened to this office in the past 6 months but it has really gone downhill. Very disappointed with the people answering the phone and not getting th e information correct. UGH!!!
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January 2024 by David world
This place is worst they don't even know how to organize anything for anyone they keep messy up my dr appointment and keep giving me the run around and. I wouldn't book any appointments with them
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December 2023 by Virginia Germak
Always professional and accommodating.
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September 2023 by Rafael Rodriguez
The front staff is ok. However if you want to waste time and money this is the place for you. You'll get nothing but the runaround. I been coming to this clinic for the last 2 years. Decided to get a 2nd opinion with UPMC and would recommend going there instead. They actually listen to you. Within a week they figured out what is causing my pain issues.
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August 2023 by Desiree Marie
15 years I was a patient here! Let's just say the new staff of RN's they have are horrible. Super rude not caring get you in and out of the room rushing you. I was treated horrible by a certain nurse that has the worse spray tan. Very stuck up personality. Decided to changed doctors. I got treated better in the Harrisburg area then I did at this location that speaks volumes.Don't recommend this facility at allHorrible
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August 2023 by Deb Haas
Certain staff are unprofessional, I went with my daughter to her appointment, and the nurse Jenn, talks down to you, very rude. She just had another bad experience today as well, with another nurse, training needs updated or if you don't like your job, find another. I DO NOT RECOMMEND this practice.
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March 2023 by Riff Raff
The front staff is ok. However if you want to waste time and money this is the place for you. You'll get nothing but the runaround. I been coming to this clinic for the last 2 years. Decided to get a 2nd opinion with UPMC and would recommend going there instead. They actually listen to you. Within a week they figured out what is causing my pain issues.
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February 2023 by Joseph Schultz
Find a new phone receptionist. "jonnisha" is not a very happy person to talk to. If you're that miserable, go to a job where you don't have to talk to people.
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February 2023 by Jessica G
I was impressed with my visit the first few times, but extremely disappointed now. Lack of communication is extreme! To go weeks without a portal response. Also, when they go to reschedule they do not call to ask if times are okay - They will just send you a letter in the mail stating that this is your appointment now. No consideration to your life, work schedule, or the fact that you already took off work for this appointment. Though they will state that they “tried to reach out” Not to mention appointments every 6 months to a year is ridiculous! Especially when you are already established with a doctor and undiagnosed living in extreme pain everyday best luck elsewhere in my opinion!
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February 2023 by mallie
I really liked it here! I had to move away but talking with Dr. Thompson was the first time I truly felt seen with my stomach issues. This is a safe space ?
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September 2022 by Pat Perry
The best care takers you can find
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September 2022 by Charles Moyer
Cant seem to ever get a sick visit! I called to make my daughter a regular check up appt for MY DAY OFF. We get there at 7:05am for them to tell me it isn’t til tomorrow (when I work) I asked if there was anyone else I could speak to and the answer was of course no and we are booked today. No surprise they’re always booked for everything. So unless you need appt weeks or months out, I don’t recommend. You’ll end up at urgent care every time. Defeats the purpose of having a primary care doctor!
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September 2022 by Hailey Ross
the GI dept is a JOKE, i was a patient here for a year and they did absolutely nothing for me. I explicitly expressed what i was going through and they kept giving me a wrong diagnosis but kept insisting they were right with no proof. please never go here if you want actual care for your health
