FedEx Ground in Harrisburg is a location that is not open to the public, but it serves as a central hub for package handling. Customers have appreciated the staff's helpfulness, especially when packages are delivered late or need to be picked up after hours. One reviewer noted that they were allowed to pick up a package until 7:30 p.m. even though the regular pickup window closes at 6 p.m., which was very helpful for an important package. Employees report that pay is good and hours are decent when it is not peak season, making it suitable for part-time work. However, some mention that the job is physically demanding and that management can be a concern. Concerns have been raised about delivery quality. A retired employee expressed frustration with damaged and improperly delivered packages, especially when outsourced courier services are used. There are issues with packages being left in unsafe locations, such as on the curb or in mailboxes, which is illegal and not in line with service standards. Management is criticized for not overseeing outsourced companies properly and for not ensuring adherence to delivery instructions. Despite these concerns, some customers praise FedEx for reliable early deliveries, noting that packages often arrive before the scheduled date, unlike other carriers that hold packages until the promised delivery day.
