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August 2024 by Megan Geraci
Tom F. at Jim Little is the best. Always helpful and knowledgeable with questions and super friendly!
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August 2024 by Melanie Darcy
Katie from the Media, PA State Farm office has the knowledge and the patience of a saint!! Very professional and kind and didn’t rush me when we had some limitations physically in our household. What great customer service is all I can say!!! Glad I found them especially Katie!!!
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August 2024 by Jamie Boughter
Kevin has been absolutely wonderful in helping me through a bunch of questions whether it be adding one of my children to.our policy, adding my sons car to our policy, or figuring out our rate changes. Kevin is always pleasant, kind, and helpful. He answers all of my questions in a way that someone who isn't in the insurance world can understand but not in a condescending way. He never makes me feel like a bother when I call.
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August 2024 by Dr Balthrop
HORRIBLE CUSTOMER SERVICE!! My husband has been waiting for "roadside assistance" since 6am (now 12:30pm) - BY THE ROAD. He was told he had to "file a claim," which he did, AND IS STILL WAITING. JIM LITTLE is "in a meeting" and KEVIN is a surly ingrate with NO customer service sense! WHEN YOU ARE "FAILING," YOU DO NOT CRITICIZE THE PERSON PAYING YOUR SALARY. State Farm out-sources this service to their "partner" and then plead "NO CONTROL." Guess again! Insurance is a "service" industry. Don't provide what you advertise - DUH!
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August 2024 by Mike Johnson
Unbelievable.
Moving on. Horrible customer service and insurance coverage.
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August 2024 by Antwon Blake
Tom!!! You're the Best!!! Definitely referring everybody I know to you!!!
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August 2024 by Beth Raneiro
I worked with Katie to move multiple vehicles and my homeowner policy over to State Farm in Media. She made the process simple and painless. All the information was transparent and I received a huge discount from what I was currently paying. I shopped around with GEICO, Erie, Nationwide, Progressive and Allstate and no one came close to the prices and responsiveness that Katie provided. I will definitely be recommending her to everyone I know. A++++++++
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July 2024 by Stacy Foreacre
I’ve had an outstanding experience with Jim Little at State Farm! From the moment I reached out, the team was incredibly responsive and helpful. Jim and his team take the time to understand my needs and offer tailored solutions that fit my budget perfectly.
The customer service is top-notch; they always go the extra mile to ensure I’m satisfied. Claims are processed smoothly, and I always feel supported. I highly recommend Jim Little State Farm for anyone looking for reliable and friendly insurance services.
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June 2024 by Ashley Mayer
Jim's staff is always so helpful and patient when I need their help, Kevin even stayed after hours to help me insure my new car! I highly recommend this agency if you are looking for an agent that will genuinely care about you as a customer.
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June 2024 by Carla M
My experience working with the Jim Little Group has been excellent from start to finish! Katie walked me through every step to change my existing services over to State Farm. She is professional, kind and always available to answer any question I have concerning my policies. The office staff has also been providing excellent customer service any time that I have phoned there for assistance. I feel confident that I now have the proper coverage for all my policies, as Katie has excellent knowledge of assessing a customers needs when insuring any type of policy. She provided me several auto policies as well as home and umbrella policies.
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June 2024 by Diane Gardner
Tom was,wonderful and so caring after I reported my car accident. Best agents ever would recommend to Jim LIttles agency. Thanks for all your help!!!
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June 2024 by Julia Wolfe
Absolutely HORRIBLE customer service when I called to cancel my policy.
It felt like I was talked down on because I was a female. My questions were laughed at and whatever man I talked to was super passive aggressive and condescending with information when canceling. I do NOT recommend.
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May 2024 by Jennifer McCarron
Kevin was really helpful explaining questions I had with my policy and was very prompt at calling me back. Thanks for all your help Kevin!
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May 2024 by Peggy Visniskie
Working with Tom at State Farm has and will continue to be an experience with timely and professional assistance. He cares greatly for his clients.
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May 2024 by Philip Gross
Katie was great ... was very attentive and took time to make sure we understood everything clearly. And was well informed. Replyed to all messages
Great insurence agent ... co
