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November 2023 by Gabriel Gugiu
Dray is great and had a very fast service for replacing/adjusting a rear derailleur and cable. I highly recommend it!
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November 2023 by Gabriel G.
Dray is great and had a very fast service for replacing/adjusting a rear derailleur and cable. I highly recommend it!
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September 2023 by Hilary Mockewich
This Shop is terrible. I purchased a bike here in 2016, I lived at the time in Philly so I didnt really have a chance to ride it until a few weeks after I purchased it up in wusahicken creek. The gears were all whacked out and I brought it back and told them the issue. The guy that tuned it up when I purchased it said he didn't remember me but because of the purchase date he wouldn't fix what he messed up. I didn't go in prepared for an argument and was kind of stunned. I later called back to speak with the owner. They pretty much told me too bad. By reading other reviews I can tell this place has probably become worse. This shop is run by losers, don't go here if you want just basic customer service.
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August 2023 by Kerri Morris
I honestly do not understand why I was treated so rudely here. I bought a bike at this store for my son about a month and a half ago. I made it very clear to the associate that he was just learning to ride. He spent a lot of time talking to us about the bike, sitting my son on the bike, talking about certain aspects of my bike. That experience was nice. However, something seemed off with the chain recently, so I took it in for repairs. The repair person told me repeatedly that I bent the bike when I dropped it and kept telling me how much I damaged it. I was perplexed and said that I keep the bike in the garage and have never dropped it. My son has not crashed on it either. He kept pushing that I mistreated it. I did admit that it had tipped over once or twice (this is true, I have little kids), but this is a kid's bike. Is it realistic that it will never fall over? To this question, the repair person snapped back with "well get a kickstand and teach him how to use it. A geared bike like this should never have been purchased for a new rider." First of all, we use the kickstand religiously. But secondly, THEIR STORE SOLD US THE BIKE!! He and the lady at the desk (who now also started chiming in) that they can't read my mind to know that he is just learning. The person who sold me the bike spoke to us at length and knew full well that he was a new rider. I came to the store because I trusted them for repairs and as a repeat customer, and what I received was rudeness and condescension. Another employee could see how upset I was getting and was able to repair the bike (and install the training handle I was using) and send me on my way. All said and done, they did fix it. However, they could have communicated with me without making me seem like an idiot. I'm also disappointed because I trusted them to sell me an appropriate bike, and today an employee of their own store told me it shouldn't have been purchased. It seems like several recent reviewers have had the same experience. Customer service seems to be suffering here.
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June 2023 by Conrad Hellwege
I just saw the review posted by a woman named Maryann Gibson and feel the need to set the record straight. I was in Cycle Sport when this woman and her husband came in and began screaming and cursing at employees. The owner tried to placate her but could barely get a word in as she continued to shout, scaring one family of customers. Her husband even went so far as to threaten the owner!Cycle Sport is the best bike shop around, hands down. Mrs. Gibson could really use a spa day!
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June 2023 by Anecia M
I called this business, was connected to the manager and he not only spoke demeaningly rude but hung up on me. Not sure how this individual became a representative of this business given he lacks the ability to respectfully communicate with others… will never shop here and will be passing along this negative information to others.
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June 2023 by Maryann Gibson
Absolutely the worst place ever to buy bikes or have them repaired. Beware! They charge you for parts and labor before anything is done. Very rude, terrible condescending attitudes, arrogant, ignorant, and no work integrity at all.
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May 2023 by Bill M.
I brought my bike in for some warranty work this week. It was fixed while I waited. Nice to see a business that stands behind what they sell. Thanks guys!
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January 2023 by Buddy Buythis
Very helpful staff. Great service. Great selection. I've bought a few bikes from them and have repairs done on some older bikes. They're very accommodating.
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December 2022 by Juliana Johnson
I brought my bike to have a flat tire fixed and Dennis and Dray were excellent! They were friendly and know exactly what they're doing. It's no wonder this bike shop has been in business for so long. They had me in and out in under an hour when I had just called the morning of the repair. This was much appreciated, especially before the holidays.
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November 2022 by Eric Quick
I took my bike to Cycle Sport to have a Shimano Ultegra Di2 group set installed. I was told it would be no problem, take about two weeks and cost around $100. However they were unable to finish the job despite having my bike for seven weeks and charging me $175. One would think a factory authorized Shimano dealer would have the hardware and expertise necessary to support the Shimano product line. However this is obviously not the case with Cycle Sport. For example they didn’t have a Shimano PC linkage device on hand and had to order one. Then when they got it, no one in the shop knew how to use it. Taking my bike to Cycle Sport was a complete waste of time and money. I will never use them again. If you need help with your Shimano Di2 group set look elsewhere. Caveat Emptor.
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October 2022 by Elizabeth Spencer
Helpful and friendly customer service. I appreciate their expertise in all things bicycling!
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October 2022 by pamela L
Absolutely wonderful staff. They're pleasant and helpful. Also, they have a great selection of all types of bikes for all ages. I highly recommend coming here!
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October 2022 by Charley Wheeler
I had a great experience here.Dealt with Dennis primarily, and complete opposite of the other bicycle dealer in the same area I went to earlier in the day.I explained, same as I tried at the other, that I'm new to bicycling since my teens. And wanted to get back into it and could they suggest what sounded like a good fit.They went above and beyond, all of them.Even let me test ride a few.They were low pressure, sell you what you need, and seemed to truly care. Here, like what I look for with a motorcycle place, is buying into a place that knows you and your needs.You're buying more than a bicycle, you're buying a place to go to for advice, experience, and service.
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October 2022 by Eddie Maiwald
Honestly these guys are the absolute best! Brought in my daughter's bike that I bought a year ago for a repair and they refused payment! You just don't see customer service like that anymore. Some seriously kindhearted folks work here!! Couldn't recommend more highly!!