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July 2024 by Carol Herm
My experience with Ocean was simply fantastic! She is super efficient and fast. She has a lovely demeanor, she is cheerful and friendly. She will definitely be my go to associate at Bank of America!! 5 stars plus!
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July 2024 by Johnathan Forbes
I have been a BOA customer for years now and so are my parents. Every single time I go to your media location, the manager greets me with a smile. The entire team is always willing to help no matter how big or little my request is. I love my local branch.
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July 2024 by sam McCarthy
Recently my husband and I wanted to get some information about purchasing our first home. Ensong was able to help us to get connected to a specialist immediately. The manager also gave us a lot of knowledge and tips on next steps. All in all, it was a great visit. Great team. I will be back.
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July 2024 by Shanae Davis
I went in recently to cash a check. I do not currently have an account here but I had to come and write about my great experience with Bank of America in Media. Janet had me read a disclosure on a screen prior to cashing my check. Very professional. The manager Ocean then introduced herself and educated me on some of the banking products and services. I will be booking an appt to come in to open an account due to this great service.
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April 2024 by Johnny Soze
Only open until 4 on Fridays as well???
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December 2023 by Suhaib Bhatti
Mike was very helpful and patient.
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August 2023 by Saiyyidah Zaidi
Went to sort out a few things as I couldn't log into my account. Mike was super efficient and very patient. Really good experience. Lovely staff who go out of their way to help.
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February 2023 by c m
I encountered an issue with cashing a check from this bank. The teller, Janet, used finance jargon that I did not understand. When I asked her to clarify the issue in terms that I could understand (since I do not work at a bank) , Janet was condescending and dismissive when explaining “exactly what I just said”, yet still not clarifying or explaining the issue. She offered me no solution or any alternatives to getting my check cashed. She simply returned my check and ID and said “No, we can’t cash it”. An additional concern was that another teller (name unknown, but not a bank manager) came over to me and asked “if you don’t mind , what is the check for” which is not standard policy nor is it customary practice. In fact, it was invasive. The whole experience was embarrassing, as the tellers behavior and tone towards me suggested that they believed I had stolen the check after profiling me (even though I showed them two forms of ID and explained that they could review the account the check was written from and see that the same amount of money is disbursed to me at the same time each month. I also called the account holder/check writer). They only cashed my check for me after I (as well as the account holder/check writer whom i called) repeatedly insisted they call the account holder to verify. I also want to add that the bank manager was not busy and yet observed this interaction from the very beginning and never once came over to help explain or assist with the issue.Prior to this interaction, I had considered opening an account here since this is the bank that my employment checks are written from. I will not be spending any money to cash any more checks at this location, and I certainly will not be opening an account here.
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September 2022 by Garry Beauford
Janet was very professional,kind,and helpful I’ll will definitely referral people to come open a account here thanks Garry Stanley Beauford Jr.
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September 2022 by Garry Beauford Jr.
Janet was very professional,kind,and helpful I’ll will definitely referral people to come open a account here thanks Garry Stanley Beauford Jr.
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August 2022 by Steven Murphy
I had a bit of a complicated issue and Mike Czelecz, relationship banker helped me over the phone and when I came to the branch the same day, he took care of my pe and really saved a lot of time. I recommend you ask for him if you any assistance. He is what good service is supposed to be! Thanks Mike.
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September 2021 by Matthew Roy
They were helpful, kind, and properly processed our request so everything I’d expect from a bank really. I wish they had more after work hours for appointments, but eh it’s ok.
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August 2021 by Love
Reopen
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December 2020 by ask35me
This branch is closed,I believe because of covid.
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April 2020 by Mark
I've been with this bank since July 2019. Staff is always friendly, helpful, and professional. However, lately I've been having problems with the ATM. This is the 4th time now in the span of 1 or so months that I've had to either deposit a check, cash, or both and been met with an atm that is not working. Either the deposit option is "temporarily unavailable" or the ATM all together is just broken for lack of a better word. 1st and second time is understanding, but 4 is too much. Bank of America should invest more resources into fixing their ATM so that other costumers don't have to come across with the inconvenience of walking or driving up to the bank to make a quick deposit and are met with an ineffective machine. As of today, January 19th 2020 the ATM is still broken.
