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July 2024 by Braydon Kline
I had a perfect experience here. I came in on Saturday to trade in my iPhone 13 Pro for an iPhone 15 pro. The rep, Samuel, was so kind, funny, and caring. He helped me pick out a case, explained everything in detail, and was just genuinely happy to be helping me. Customer service like that goes a long way. What a good, decent human. We could use more of that in this world. I will definitely be returning in the future.
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July 2024 by Mark Brown
They say they are all about their customers but their customer service at this store says otherwise
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June 2024 by Woody Seiders (WOO)
Had to go here twice since Verizon business customer service is a joke!!!!! Just go to the store these guys are awesome.
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June 2024 by Alan Wirt
Verizon needs to replace the lid of an underground routing box in our neighborhood that was damaged by a mower. It is a safety hazard that could cause someone to break an ankle, or worse. Numerous calls to the technical support line over the past 6 MONTHS have led to nothing but excuses and false promises. It’s not rocket science, or does it take an engineering PhD to replace the lid of one of these boxes. I would love to have someone contact me to address this.
Another week has gone by- and still no contact from a human being at Verizon. Sad.
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April 2024 by Ray Conrad
have to wait but it worth it
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April 2024 by Michaela Mauk
A few weeks back my husband and I went to the store to get a question answered about what he needed to do to upgrade his phone. We did get to the store close to closing however he just had a question. Upon walking in, the staff told him they were closing for the evening and he would have to come back another day without asking what he needed. I went to the store today as I got a message about upgrading my phone and told the lady I wanted to see what my options were. She proceeded to tell me I was not an account manager and could not upgrade without my husband present. I told her that was not the case and pulled up the account with my line listed as a manager so I could upgrade without my husband present. I asked if she needed additional information pertaining to the account (which she shouldn’t have since my line is a manager) and she rudely said no that my only options were to have my husband call customer support or add me as a manager on the account through the app, despite my line being an account manager.
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April 2024 by Binoj Mathew
Good office. Well trained staff . Got all the information.
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February 2024 by Steven L
Was just there and Mark (manager) was very polite and professional. Very pleasant experience.
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February 2024 by Sean Parker
Forced to pay restocking fee for returning a defective $1600 phone. Known issues with Samsung Galaxy S24 display. Unacceptable
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February 2024 by Judy Miller
Went to this store yesterday to get issues with my billing fixed and was told to call customer service to get it resolved! I called customer service and got the run around with them also. Tired of using your damn automated system, no customer support for people who don't want to do everything through the internet. Completely done with your service!
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February 2024 by Isaiah Shnurman
Horrible store that does not follow policy. They allowed a $700 iWatch to be charged to my account after overriding their own store policies to prevent fraudulent activity. Then they refused to provide any information on who the person was that took the item.
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February 2024 by R O
I'm not pleased with Verizon, but show me a large corporation that cares about the people who buy it's services these days and I'll show you my jaw on the floor.However, I did have to come to this location to make a transaction of sorts and was helped by Andrew Velkoff. Let's just say that if his customer service was not 5 star, I would have left annoyed and Verizon would have had a much larger issue on their hands than they already did.I hope Andrew is appropriately rewarded not only for the great customer service to me, but the service I am sure he provides to many.
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January 2024 by Gage Glessner
Sam was very helpful and got me taken care of all while keeping the little one entertained. Will be coming here for my next phone as it was a better experience than ordering online. Ask for Sam!
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December 2023 by Susan Nelson
If I could have put 0 I would have. All Verizon has done is taken $$$$$
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November 2023 by Kerry Banks
Long story short, we paid for a new phone set up but they couldn’t complete it for us in the store. After attempting to do it on our own at home (without being refunded for paying for the service), the actual phone service didn’t transfer to the new phone. When you called, it would go straight to voicemail. We then went back to this store to ask for help only to be told they were closing an hour early but would still be open for an hour. After turning us away, we had to call directly to a Verizon call center for help. The store has rude staff that are not helpful at all.
