-
December 2023 by Sarah Bloomer
My Subaru received back bumper damage in a not-at-fault accident. I reached out to Thomas Brown after seeing positive reviews. They made the entire process, from quote to repair to pick-up, extremely easy. They handled everything payment-wise through the other driver's insurance company. The actual repair took less than 2 days, but it looks brand new. They also gave my car a good cleaning which was much appreciated!
-
December 2023 by Braydon Kline
Amazing experience!
-
September 2023 by Brandon Hess
When my 10-day old car got damaged by a lawn-care company, I was frustrated to say the least. Thomas Brown brought the car back to perfect, "fresh off the show room floor" condition. New cars are incredibly complex with their sensors, adaptive lighting, collision assistance, etc; but Thomas Brown knocked it out of the park. Their estimate was incredibly inclusive and detailed, and it's evident they know what they're doing even with the the latest/greatest (complex) vehicle tech. I hope to not need a body shop for a while, but if I do, it's 100% going back to Thomas Brown.Services: Painting
-
September 2023 by Torri Kugle
I called to ask the status of a vehicle I have in there, They refused to tell me. I won't be sending anything else their way, Thinking of withholding payment as well. Wanna withhold info from me, I'll be withholding payment from you. I suggest a different more professional shop.
-
June 2023 by Jeremiah Ddumba
Nice and quick service when I needed an estimation when I got rear ended.
-
March 2023 by Moustafa El-Gindy
Outstanding and amazing auto body work. I highly recommend this shop to anyone needs to do body work for her/his car at the highest level of quality. Thomas E. Brown is absolutely the best auto body shop, not only in North America, but in the world. The have performed an outstanding job. I was amazed when I picked up my Volvo S60 and saw how they did bring the vehicle to its new form and shape. Outstanding body, mechanical works, and accurate calibration of all the sensors and electronic systems. They do excellent internal detaining and external wash of the vehicle before picking it up.Services: Painting
-
October 2022 by D S
This is my insurance preferred repair facility. I had the 3rd hit repair done recently and the service remains top notch. Great communication, daily texts with status of repair. Car was returned as promised clean and completely repaired. Highly recommend.
-
October 2022 by andrey ryazanov
If you have a lowered car don’t waste your time looking anywhere else but Thomas E Browns to do your alignment. I called 8 different alignment shops and nobody was able to do it. Staff is very friendly. If I could rate higher I would.Service: Tires
-
September 2022 by Kathy Reynolds
The work was great. The accounting/billing was not. They got paid double our deductible, both from our insurance company and from us. We intentionally used them because they were on the list that our insurance company gave us. Apparently, there are no flags in their system for when they get paid $500 more than they charge. Especially, when they were notified prior the work being done that the deductible should be waived. If we hadn't started asking our insurance company where our money was after a month and a half, I'm not sure when we would have received our money. And when they called to refund our credit card, the girl had no clue what card we used (the last four digits are clearly listed on the receipt). Very friendly but no apology. All we saw were the excuses and apologies between our insurance and them on copies of their emails.Services: Body & Trim
-
September 2022 by Savannah Barton
We stopped by and thought we had a scratch on our car! It turned out to be tar and Donnie was a great help and removed it. Great service with great people! Thank you Donnie!
-
August 2022 by Kathy R.
The work was great. The accounting/billing was not. They got paid double our deductible, both from our insurance company and from us. We intentionally used them because they were on the list that our insurance company gave us. Apparently, there are no flags in their system for when they get paid $500 more than they charge. Especially, when they were notified prior the work being done that the deductible should be waived. If we hadn't started asking our insurance company where our money was after a month and a half, I'm not sure when we would have received our money. And when they called to refund our credit card, the girl had no clue what card we used (the last four digits are clearly listed on the receipt). Very friendly but no apology. All we saw were the excuses and apologies between our insurance and them on copies of their emails.
-
May 2022 by Joyce Snyder
Outstanding service from start to finish. Appreciated updates throughout repair process. Excellent repair work on my Volvo. My vehicle looked brand new when I picked it up.Services: Body & Trim
-
May 2022 by Logan Colvin
Incredibly professional experience, my alignment came out perfect and was done in a timely manner. Couldn't have been any happier and would definitely reccomend to anyone, for any of the services provided here.
-
April 2022 by Anthony Steinour
First time here and I must say I'm damn impressed. Just went in for an estimate and I learned more in and hour then I have in 40 plus years. Everyone was super down to earth and exactly how I want my customer experience to go. Alot of shops could take some notes from these guys from the phone call to walking in and out the door. TOP NOTCH!!!
-
December 2021 by Johanna Takara
I was very satisfied with their work, my car looks brand new! If you're looking for a professional, friendly auto shop this is the place to go.
