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January 2024 by Jeff Johnson
Very nice staff. They sealed my return box to Verizon for free when there is normally a fee. I highly recommend
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January 2024 by Kelly Murray
I use this UPS location constantly for shipping, and I've used them for printing a few times too. They are the friendliest crew ever. I'm always making errors with my printing orders, and they always go above and beyond fixing my errors and making sure my orders are flawless (usually at a cost to them). I'm so grateful for their constant outstanding customer service. They've truly helped me out in a pinch so many times without complaint.
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January 2024 by Austin Ihm
Very nice people. Took care of me and made sure my packages arrived at their destination safely. Highly recommend this new location
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January 2024 by Ang M.
My mom, Karen, asked me to write this review on her behalf... she has had nothing but OUTSTANDING experiences with this UPS store. Every member of the staff, including the owner, go out of their way to make each interaction as smooth and hassle free as possible. A+++, all the way around!
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January 2024 by Emily Cramer
Wonderful location and people. Friendly, fast and kind. I've never had a problem returning anything from here.
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December 2023 by Lauren C.
Excellent customer service!! Employees are so kind and helpful. Very happy to have a UPS near by.
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November 2023 by Thomas Weber (halifax9)
I would like to give this place at least two and a half stars but the app will not let me. Why 2.5 stars? Well because my package did eventually get shipped out and arrive at it's destination. It just took four days of them holding it get it shipped.
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September 2023 by Lauren Liptak
Vipul and his employees are the best. We recommend that everyone go there! Friendly and very professional!!!
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September 2023 by Huang Lu
Be careful if you return your Amazon package here.First time I returned my Amazon package here, I had everything in the original package. They asked me for $9.99 to buy a bigger box because they "need to put everything in one box".The second time I return my Amazon package here, I put everything in one big box, and they asked for $1.99 to taping the box. I guess if I taped box, they may ask me to open it and see if everything was in there.I will drive extra mile to return my pakcage at Kohl's next time.
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September 2023 by D DAV (Dave)
I went in to buy a couple of cardboard boxes. The lady working the counter told me they were $24 a piece. I said I don't want to ship anything with them I just need the box.She said yeah they're $24 a piece. I don't think I'll be visiting this store ever again. It's outrageous.
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August 2023 by Shane Hess
I was having a horrible morning trying to return purchases all around the county it felt like. I ran into UPS to return an item that I had forgot to tape up in my flustered state. A tall dark haired gentleman behind the counter was beyond helpful in getting my items prepared to be shipped. Instead of giving me the run around he just helped me! He even helped me understand the return label better for the future, I feel like that is so rare anymore. Thank you for being human!! Occured on 8/26/2023.
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August 2023 by daddykay1234
Very Friendly service.I was at this store for Notary service. Mr Vipul was very kind, courteous and professional.I will definitely recommend him for all your notary needs.
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July 2023 by Susan Lash
Two times in the last few months, I have needed notary services. I scheduled at an UPS Store close to my house which left me hanging both times where the notary did not show. This was very disappointing because my documents were date sensitive and needed notarized that day. Fortunately, I was able to come to this location both times and get my documents notarized. The staff member who I believe was the owner was very nice and accommodating. I will travel the extra distance to come here first in the future!
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July 2023 by Kayla Adkins
I highly recommend this location, they are always great but Vipul was very patient and very helpful with a return I needed to do!
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July 2023 by Evan Gaertner
I paid this store $45 for "fragile packing service" to pack a valuable and sentimental antique radio. Apparently that $45 got me a well used box with multiple shipping labels on it, several different brands and types of used packing material just haphazardly stuffed in the box, and on the truck it went. Needless to say it arrived at it's destination totally destroyed beyond repair. I have spent the past several months bouncing back and forth between The UPS Store and UPS customer service and have gotten no answers whatsoever. The guy at the store blames the UPS drivers and doesn't want to take any responsibility. UPS refused to pay damages because of how poorly packaged it was even though it was the UPS store that packed it.I learned my lesson, buy the packing materials and pack it myself, because they care more about reusing packing materials to save a buck than they do about whatever it is you're paying them to pack.I'm very skeptical of all the positive reviews. This place has only been open a few months and somehow has managed to accumulate about twice as many reviews as the one on Carlisle Pike that has been open for years?
