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October 2023 by Former E.
2 stars because the other employees are wonderful it's just Sue in the grooming department is not friendly at all. I've witnessed on multiple occasions her be rough with the dogs and extremely unpleasant/ disrespectful to customers in person and on the phone. I would not recommend getting your dogs groomed by her either as majority of her work is choppy and she treats the dogs very rough. However the others seem super nice!
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August 2023 by Alison C.
Wonderful location! Very knowledgeable staff! We have a crazy amount of pets at home always find something we need for them on our visit to this Petco! :)
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June 2023 by Estrella Castro
Excellent customer service. Very friendly with my pet "Tuga. Thank you
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April 2023 by Chad G.
As a proud owner of a 5-month-old Mini Golden Doodle, I was on the hunt for a grooming appointment. However, many places in the area were not accepting new clients, and I was hesitant to try a national chain store for my precious fur baby.Finally, I secured an appointment within 10 days, and I was excited to get my little Vidi all cleaned up and looking fresh. But unfortunately, on the day of the appointment, Vidi suddenly fell ill from ingesting something she shouldn't have, and ended up vomiting all over the floor behind the counter. I was mortified, as I had never seen her like this before. However, the kind lady at the front desk immediately suggested we reschedule and was able to book Vidi for two days later. She even generously offered to clean up the mess.When I returned with Vidi two days later, she was feeling much better. Kaitlyn (or perhaps Caitlin, I hope I'm spelling it right) checked her in and went over the haircut details with me. She was incredibly thorough in explaining what Vidi would look like and what length would be recommended. It was evident that she knew what she was doing.Throughout the grooming process, Kaitlyn stayed in touch with me via their text message service, which was convenient as I ran some errands around town. I returned after about 2 1/2 hours, and to my delight, Vidi was all done. She had the cutest little purple bows in her hair and looked like a different dog altogether. I absolutely loved the way she turned out, and I couldn't be happier.I'm so grateful to have found Kaitlyn (or Caitlin) and look forward to many more grooming sessions with her. I highly recommend her and will definitely be coming back.
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May 2022 by Caitlynn I.
I've had my dogs nails cut there twice and both times the grooming employee, Caitlin, (her name and photo are on the wall) was extremely rude. I was completely ignored for 5 mins while standing at the desk and when I finally asked if I was going to get acknowledged, she said she was going on break and left. The second time she was behind the glass grooming a dog. I could see that she was cursing, rolling her eyes and threw a brush (or something) across the grooming room into the glass door. This was all while a customer was in view.. what is going on while no customers are there?? Everyone else is very welcoming, but she clearly hates her job and lacks tremendously in customer service.
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January 2022 by Richard Marino
Great service
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October 2021 by Anthony L.
Nobody working the register and had to wait. Just like last visit. When the cashier did show up, she rudely snapped "line forms over here." I thought that was rude to me, but the woman at the front of the line didn't hear ask if she wanted a receipt. The cashier yelled the question with such a rude tone, the woman looked back at the rest of us with an incredulous and embarrassed look. As I was leaving the store, I heard her snap at another customer where the line formed. The woman was taken aback and started apologizing profusely to the man in front of her. It was very obvious that she had no intention to cut in line.
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September 2021 by Tracy H.
Petco customer for years and decided to try the grooming salon. Huge mistake. 9lb smooth, short haired chihuahua was billed as a long haired dog. Paid for the full service, including hypoallergenic fragrance free products. Our pup smells of perfume and will have to be rebathed, her ears are loaded with hair, and her nails are "ticking" on the hardwood floor. When I called the grooming salon to ask questions about the bill and grooming, the groomer was very valley-girl, short fuse, temperamental, and made no attempt to hide the fact that she was offended. She told me if I HAD to bring the dog in to get the mistakes fixed and the bill fixed, she guess she could do that. No thanks. The rest of the employees in this store are top-notch - kind, knowledgeable and always helpful. This groomer is not up to Petco standards and we will not be returning.
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September 2021 by Stacie Ensminger
I took my three dogs to the Vetting Zoo vaccination clinic for the first time. The workers were super friendly and helpful.The line took about an hour and a half to get through for filling out paperwork and about 10 minutes for the shots. The fees for all the shots are more than reasonable.Thank you Vetting Zoo for offering this program! We normally go to our local vet but with some major unforseen medical expenses this year we needed to find a more affordable place to take the dogs. I would highly recommend them!
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May 2021 by Ed Hoffman
Glenn is an awesome artist. WOW
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February 2021 by James E.
We are new in the area and needed to find a place to have our small poodle/terrier mix dog Lucy groomed. We chose Petco because it's a national chain and we've had good experiences in other locations. My first impression walking into the store is that it seemed very disorganized. It was hard to understand the flow to get her setup for the appointment. They did a good job with the grooming, she looks great. But they also put a choke collar on her and for the last 18 hours, she has coughed incessantly. It seems to be clearing up now but we definitely won't be going back. Not taking any chances.
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November 2018 by Bill S.
Kait in the fish department is super knowledgeable. Has helped me with a variety of issues on several return trips. My cats also love the gear they carry.