-
July 2023 by Bill Lawyer
My daughter and I were there on 6-28-23 and we were taken care of by a young lady named Jaida. This young lady was an awesome teller with great customer service skills, I just wanted to tell you about how good she was!However I must say your telephone servicing sucks , you sya its about us your customers but your phone service contrdicts that statement to the fullest
-
March 2023 by angie kovac
Worst experience with a bank EVER! Simpson Ferry branch should close. Doesn't matter the time of day you will wait, and wait, and wait. Drive through or walk in doesn't matter. Both are horrible
-
August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
-
July 2022 by Jillian Martin
Lobby service is fine, but this is at least the second time this year I couldn’t deposit money at the ATM. Tonight there were cones blocking off the lane and a sign up saying the ATM was out of service. Back in April, it couldn’t accept cash deposits. Ridiculous!
-
April 2022 by Letricia Cadette
Great location but alot falls through the cracks. Was told my credit card was approved but over 4 weeks later found out that I would not be receiving a card because by the time my application was processed my drivers license would have been expired but not a word from the staff that I needed to bring in new license. Also it is stupid because they had a second piece of Id from me. It is not a coincidence noticed a trend in how they treat certain customers v. others. It’s just black or white.
-
February 2022 by Richard Albertson
They need to lower their car loan rates
-
January 2022 by derekmorris89
Your branch really needs to fix, or replace your ATM machine. Every time I want to deposit money in the morning on the way to work, it always experiences an error and spits my money back out and proceeds to tell me it is out of order right after. I go to this bank specifically because it is conveniently near where I work. I don’t normally have the time to run to the branch near the Weis.
-
September 2021 by Mark Semansky
I messed my account up and the blonde haired lady fixed it
-
September 2021 by Emily Mowery
Amazing staff!
-
May 2021 by Jason Weary
I called about getting a new credit/debit card Monday May 3rd and they told me they would send one out... it is now Wednesday May 12th and I still do not have it. I called Saturday May 8th about where it was since all of my subscriptions/reoccurring payments are tied to that and I was told overnighting me a card was too expensive and that it wouldn't be here until May 12th anyways as well as just using my other credit card to 1 time pay multiple subscriptions/utilities... I am unsure if they understand what "overnighting" means since that is 3+ business days. You would think for being a loyal member for 20+ years they would take care of their members but obviously not... 0/10 looking for a new bank, wish I could give less than 1 star for this service. P.S. this is the 2nd time this has happened within 6 months.
-
May 2021 by Jennifer Bistline
I walk into Simpson Ferry branch to Pay on my mother's credit card.Any Bank asks FIRST have you ever had an account here with us before,They did not ask meThey did not ask me that, They tell me,I owe them $200 and 31.50, And my cash advance of 180.00 Goes through the system without hitch, Then they tell me They're not giving me the moneyAnd it'll take days to receive my money back. Any Bank asks you, Have you ever had an account here first.then tells you not doing Cash Advance. HORRIBLE CUSTOMER SERVICE.
-
August 2020 by Ricky Wisner
Rarely answer phones. Dont expect to get any kind of personal loan. Doesnt matter how much you make, own a house, and have a co-signer. They will tell you theres not enough disposable income.
-
August 2020 by Buster Chichi
More like MEMBERS LAST. They do NOT put you 1st. They are so quick to charge late fees and even in times of Covid-19. They don’t care if you don’t have any income. They don’t have any programs to help. They will keep charging late fees and not remove them. No remorse for their customers at all. I had some money come in from a GoFund me for my father’s funeral expenses and they were harassing me about the money. They wanted me to use that money to pay my loan. I was absolutely appalled by this. These people don’t care. My father just passed and they just wanted their money!! Disgusting bank. Go somewhere else, not worth the stress.
-
August 2020 by Dani Marie Wilson
After leaving a message with a department in how I felt I was not treated with appropriate customer service, Stephanie contacted me today and addressed my concerns. It meant a lot to be heard and know that someone is listening. That is the first time I have ever had any business or bank actually take my concerns seriously, and it means a lot (particularly as someone who works in customer service and values the job). Thank you! I previously left a review not recommending this bank, but my encounter with Stephanie (and another customer service rep this weekend who was very kind) has made me feel folks at this bank do care.
-
June 2020 by Mark Hoskinson
Very disappointed in this members 1 st. The hours says the lobby is open. I arrived at about 11:30am and the lobby is closed. Nowhere does it say that they are closed on the Internet. Cumberland county is in the yellow phase of Covid-19 which means the lobby should be open!
