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“The customer service is top notch in this tmobile the team here goes out of there way every time to make sure you get exactly what you want and has no problem troubleshooting a problem for you and giving an explanation for the problem”
“I had a wonderful experience with Wilber Gordon. He was such a big help. I am a 70 year old man who needed help by getting Wi-Fi hooked up to my smart TV. This is my first smart TV. This stuff is all new to me. He was so patient with me and my wife. He answered all of our questions He took his time with us He has the right personality for customer service. Promote him He needs to be a supervisor/ manager. Thanks again Wilber.I wish I could give you 10 stars.”
“I had a perfect experience here. I came in on Saturday to trade in my iPhone 13 Pro for an iPhone 15 pro. The rep, Samuel, was so kind, funny, and caring. He helped me pick out a case, explained everything in detail, and was just genuinely happy to be helping me. Customer service like that goes a long way. What a good, decent human. We could use more of that in this world. I will definitely be returning in the future.”
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“I'm in the Mechanicsburg PA store, and Jacob talked me off the ledge. He had to undo all my screw ups and re-establish the Netflex account. He also taught me a few things with my phone. Give him all the gold stars you can; he is your gold standard. I can't thank him enough.SincerelyBrian Fahey”