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September 2024 by Tristan Hughes
Josh and the finance dept made this the smoothest purchase of a vehicle I've ever been through.
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August 2024 by Emily Javitt
The folks here were so friendly and helpful! My experience was easy and stress-free. I would definitely go back!
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August 2024 by Benny Bug
Do not buy a used car here unless you want a lemon. They told me upon purchase that I’d be able to trade in or refinance after a year. Cut to a year and a half later, I’m 12k upside down with a 2017 ford focus with a blown transmission. They want 5k to trade in. Warning to those with bad credit.
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August 2024 by Kristy Geesey
Very disappointed with my first visit here. Walked inside and couldn’t find anyone to help me. I finally got the attention of a girl playing on her phone and asked if there was anyone working. She said that she was and did I need something. Typically one comes to a car dealer to look at a car… Told her car I wanted to see and she left to find the key. Eventually came back and went to find the car. When she brought the car around I was shocked. I have seen this car advertised for at least the past week or so but it was absolutely filthy inside and out. I would been ashamed to show someone a car in the condition. Don’t think I’ll be going back!
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August 2024 by Jay ellison
It was the best car buying experience my wife and I ever had! Eric St.Laurent is the easiest salesmen to deal with.
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August 2024 by Alan Richenbacher
Professional, timely service on my Mazda CX-5
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August 2024 by Dawn M
Easy to schedule services. Comfortable waiting area. Staff are kind and explain options/need thoroughly.
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July 2024 by Kendra Stansbury
DO NOT GET YOUR CAR SERVICED AT MAZDA! If you want to read the lengthy story about why feel free...
I recently moved to PA and needed to get my Mazda serviced. I had been taking my car to a Mazda dealership in CO to get serviced for years so I figured I would do the same here. Being new to the state I also just got an emissions inspection done a few months ago (this will make sense as you read further). Dropped my car off to get serviced and they asked when I would need it by. I told them at least by the end of day which they said would be no problem since I dropped it off at 9:30am.
During the service I get a text about the status of my car. I click on a link and watch the video from the mechanic. The mechanic says I have a slew of issues. His recommendations included my brakes needing to be replaced, spark plugs to be replaced, and most concerning was "front suspension control arm busing was completely torn off, and rear frame mount is completely torn off". I contacted the service department to go over pricing and it was astronomical how much all of this cost, over $3,700! The lady also mentioned to me that the arm busing and frame mount alone "would not pass emissions inspection in PA". Which was funny because my car passed a few months back which I told her. She seemed very concerned about this. I had also just gotten new spark plugs and told her this as well and she said it was only a recommendation. I was not comfortable getting all these repairs done so I told her I wanted just the oil change and filters done. She told me she would contact me once my car was ready.
A few hours later and I still did not hear from her. I tried calling the number and received a voicemail saying she was not available. I left a text and got an auto response saying the same thing. I waited another hour and ended up getting a message that they were closed for the day. Never received any communication from the service department, no text (and we had been texting back and forth about my car all afternoon), no call, no voicemail. As a paying customer expecting to get their car done that day, without any communication about my car needing to stay longer, I was very frustrated.
Next morning I called as soon as they opened. The same lady that helped me answered. I asked her why they did not contact me about my car. She seem dumbfounded by this and said she tried and thought she left me a message. I told her I got nothing and that I would be happy to show her my call history and text history with them. She didn't acknowledge that this was any fault of hers or whoever else was working on my car. I asked if my car was ready and she said yes. I went there a few hours later when my husband was able to step away from work to take me. When I walked in she finally apologized to me. She said she looked at their system to see why I didn't get anything and it apparently went down that afternoon. Yet they can't call their customers if their system is down. Seems like a lack of customer service. I didn't want to argue, seemed pointless, so I paid and left.
Few weeks later I take my car to Hampden Auto to get a second opinion. One a few minutes of glancing at my car they said there was nothing wrong with the front suspension control arm bushing and nothing wrong with the rear frame mount. My brakes were worn but didn't need to be replaced right away. Over $3,700 dollars quoted by Mazda over absolutely NOTHING!!! This inspection made more sense considering the auto shop I got my emissions inspection done at said none of these issues existed either.
I always expected a dealership to have higher service prices but to completely make up recommendations and not thoroughly inspect a car before sharing information with the customer is careless. On top of the lack of customer service, very disappointing. Go elsewhere for your car services.
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July 2024 by Ronda Morrison
I just purchased my second Mazda. I started with a Mazda CX 5 and moved to the CX 50. I am extremely happy with Mazda‘s quality and the customer service at the dealership. I can’t say enough about Antonio Colón, he was fabulous to work with. No pressure and very knowledgeable about the cars. He was very patient with me, I had trouble deciding which one I wanted. I would highly recommend Antonio and Mazda for your next purchase.
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July 2024 by Jim Hegeman
Always the work is done well, timely and within what was quoted.
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July 2024 by Mallie Roberson
Great place
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July 2024 by LYN Z.
Great dealership!! Honest, friendly people!!
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July 2024 by Joanne (Musclegal)
Scott, Josh and Rich were fantastic! They made purchasing my vehicle a wonderful experience. They took their time and explained everything about the vehicle, financing and the warranty. I felt no high pressure sales. I would recommend Freisinger to anyone looking for a vehicle. A+ excellent service! Thank you!
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June 2024 by John Condravy
Professional & efficient!
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June 2024 by Randy Ebersole
seems to be inconsistent in messaging and appointment lengths.
