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November 2023 by Jacob Burnhisel
I Showed up 10 minutes later. Koltin was waiting patently and knew me when I walked in the door. They pulled the truck into a bay I bought so I didn’t have to get soaked looking at in the rain…best test ride ever. Great service. Great reliable truck. Excellent customer service!
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November 2023 by Kristine Miner
The people here are fantastic. Grey Hess was a pleasure to work with and he helped us get into the car we wanted. We highly recommend Faulkner.
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November 2023 by Amber Wrightstone
Erika was awesome. She made getting our suv super easy. 10/10 would recommend. We also got more for our trade in than expected, especially with a bad transmission.
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October 2023 by Erin Claycomb
What an awesome experience at Faulkner Cadillac! Rick was very knowledgeable and personable. He listened and helped us find our new Cadillac. We will definitely be back in the future! Thanks Rick!
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October 2023 by Andrew Decker
What a team! Scott Ellis, Salesman.Greg, used car manager. Candy, new car sales manager and Joel Figueras the finance manager were all awesome to deal with. Scott was my initial contact and he was easy going and well informed, a pleasure to deal with. He always made himself available for any questions and I truly believed I was in a family run business when I saw the 4 people I dealt with all acting in harmony to get me the vehicle I wanted. Despite beginning with a used car purchase and working very hard on a deal with Greg I changed course to a new car at the last minute and Greg, despite losing a sale from his Department, was very helpful in easing my transition to working with Candy. Candy was awesome! She clearly worked to get me the most for my trade(more than any other offers) as she could and was also able to find me an interest rate i was comfortable with.I wound up buying a 2024 CT5 and couldn't be happier. Joel in finance was my last stop and he never pressured me in any way, but did explain everything in great detail so i was able to make a fully informed decision. Last, but certainly not least, the vehicle is amazing! I am so glad I chose family owned and operated, Faulkner of Mechanicsburg! I will definitely begin my search here for any additional automobile needs going forward. Thank you, Faulkner Family, for building such an amazing team.
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October 2023 by Jess
“After weeks of stressful searching and dead ends at various dealerships in southeast LA, I was completely over trying to purchase a vehicle. A friend suggested I try Faulkner Cadillac in Mechanicsburg, PA, and although hesitant about contacting a dealership 500 miles away, I was desperate for a change of pace. What a world of difference! I called in the morning, and spoke with Scott. Scott was incredible! He listened to my past frustrations and specific car needs, provided honest insights on financing, and worked directly with my bank. By noon, they’d found the perfect vehicle for me.What impressed me the most was their customer-centric approach. Scott coordinated the vehicle’s delivery, keeping me updated every step of the way, making the entire process hassle-free and transparent — a stark contrast to my previous experiences. If you’re tired of high-pressure sales tactics and financing runarounds, call Scott at Faulkner Cadillac. Exceptional service, honesty, and efficiency are what they deliver.”
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October 2023 by Kristina Gardner
Koltin made my Cadillac purchase absolutely amazing! He went above and beyond to make sure I was happy with my vehicle choice. He also took his time to explain each process from the beginning to end. I can not be any happier with choosing Faulkner . Such an exceptional experience.
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September 2023 by Michelle Rinaldi
Grey Hess is new to selling cars but he is the guy! This review serves as my recommendation/referral to a sales person who cares about the experience. Grey is a friendly and accommodating sales person who wants to know his customers and wants you to know the vehicle. He took the time to walk through the different functions of the vehicle and was excited to have you drive the vehicle.Grey was an easy conversationalist- which more importantly for me, in the waiting moments (anyone who has bought a car understand there is those time gaps) Grey didn’t limit conversation to just trying to make a sale, he let the car speak for itself and shared a little about himself.It was just an overall great experience! Very happy we closed the deal with Grey- often times you get who you get but in this purchase we scored a gem- he’d be the person I’d want to remember his name and come back too!And yes I am wearing a tiara- ironically it was a transfer from the old chariot to the new, thanks to my 3 year old granddaughter. Fitting for the close of a deal of such a beautiful chariot ?- Thanks Grey!
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September 2023 by Tingpok Chewy
Great sales guy, but took forever for a simple test drive. It was the first time in the past 35 years of buying cars that your insurance card is required for a test drive. Felt slimy. Will consider driving to Kelly Cadillac as a result. Bought a car there last year for our son. Very positive experience.
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September 2023 by Crystal
They were nice but pretty much were going to dismiss my concern but the receptionist told them to “entertain it”. I know because she told me as if I should be thankful for her stepping in and asking them to listen to me. They updated the computer or something but the issue is still there. The manager said that the jerking is characteristic of that transmission. I think that is awful! This is my first “luxury” car and I have never experienced that before. I won’t be buying Cadillac in the future because of this. All that money on a car and you expect it to be of luxury standards and if a issue comes up that it is taken care of promptly.
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August 2023 by PJ GUAGLIANO
I will drive the distance from Lancaster to this dealership without hesitation.I purchased my Cadillac from the Lancaster dealership and that’s where the romance ended.Customer service after the sale is non existent.Without going into the horrible service I received there, I contacted the Faulkner Cadillac dealership in Mechanicsburg and spoke with Casey, she immediately scheduled an appointment and a loaner vehicle, imagine my joy speaking to a person who enjoys her job and valued my issue by providing an amazing level of support and customer service.An incredible service team that values every customer and restored my faith in the the service that one expects from a luxury dealership.Kudos to Faulkner for building an amazing service team.My next Cadillac WILL be a Faulkner Cadillac.Incredible experience, thank you
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August 2023 by David Miller
Faulkner dealerships do not disappoint once again. I was in the market for my 2nd used Cadillac for a while and taking my time to find the exact one that I wanted. After a couple of months of searching, I was surprised to find the car I was looking for and a little more. Agorgeous CT6! Rick Fasick and the team at Faulkner worked with me on financing and pricing and left me very satisfied with a car I know I'll enjoy for years. Rick and the entire staff at Faulkner Cadillac are very professional and listen to your specific needs. It was truly a painless experience that made me very happy I chose to buy from Faulkner.
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August 2023 by Darcy C.
Do not buy a used car from them because they don't care of of issues with the car. You have been warned!!
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July 2023 by Alyssa Gettle
I just bought a Palisade from the wonderful salesman, Koltin, and couldn’t have asked for a more personalized experience. He was timely in his responses to any questions I had and truly worked to make my car-buying experience excellent! I will definitely be coming back to Cadillac and Koltin in the future!
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July 2023 by Nancy Eberly
We had a great experience with Rick! He made the process go as quickly as possible and we feel we received a fair deal.