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November 2023 by Iqbal Singh
I had a fantastic experience at Auto First! The staff was knowledgeable, friendly, and helped me find the perfect car. The selection was impressive, and the entire process was smooth. I highly recommend Auto First for their excellent service and quality vehicles. Joe/John - these guys are the best!
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November 2023 by Nathan Jones
I had the best experience with my salesman ty. He was straight forward with all the info as I was with what I wanted with him also. I told him that I didn't need to leave with the vehicle because it was a second vehicle ( fuel saver ) for me and he got it done with my stipulations, price and honest answers. Thanks again ty. Maybe I'll be back for the Mercedes suv.
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October 2023 by Alyssa Pratt
We had such a wonderful experience with Auto First! During a difficult time in our lives, Claire and John were fantastic to work with. They were compassionate, kind, caring, and oh so helpful. We are now driving our new to us Honda Pilot, and we are so in love! Thank you so much for your help in this whole process. We are extremely appreciative, and we’ve already been telling people about you all and sending them your way!
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October 2023 by Ryan C
I recently purchased a used car, and I couldn't be happier with my experience at Auto First. Lou and Tracey were an absolute pleasure to work with. They provided exceptional customer service and made the entire process smooth and stress-free. Lou was a great salesman he was knowledgeable, patient, and genuinely cared about finding the right car for me. I highly recommend their services, and I'm thrilled with my new vehicle. Thank you, Lou and Tracey, for your outstanding assistance!
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October 2023 by Ashley Frace
Terrible dealership. I financed my car from them almost two years ago, the first year was fine, then last fall my transmission went out, I have warranty so it was replaced, took over a month to do the job, a year later it needs another new transmission, they get one in, which is broke because no one inspected it. Got a second one in after them fighting the warranty to get another one, finally got my car back 9 weeks later after paying another deductible for another transmission, 3 days later my car is smoking from transmission fluid and my transmission needs serviced yet again. No communication unless I called in to find out what’s going on, no car rental or anything so the whole time I was left with out a car. I will never finance or take my car back here again this is ridiculous.
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September 2023 by Benjamin soto
By far the worst experience ever. I gave them my car in 3 separate occasions since I've purchased it and they never fixed the oil leak but had the nerve to charge me 190 after washing my time for 3 hours ...... I highly recommend NOBODY buys from this dealership. And if u do buy a car it's going to come with damages they look forward to fixing simply to take money out of your pockets......... I'll be reaching out to my lawyer in regards to this because I will not keep making payments on this car and no issues have been resolved..... I'll also be contacting BBB.....
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September 2023 by Janai Hurst
Best car buying experience I’ve ever experienced. Lou was on top of everything and made the transaction quick and super easy. I got the car I wanted with an affordable payment. Make sure y’all go see Lou at auto first!
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August 2023 by George Potter
I needed a car . They stuck in a Honda Civic with the bumper with masking tape because it's broken. The center console lid is broken. I mentioned it and the answer was to take the lid off. Both cars the bumper were messed up. Honestly I think it's garbage and am thinking about taking it back The worst place ever.
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August 2023 by Allan Schlusser
I went into this dealership and personally know the owners and said to the one John the car I'm looking at has a much lower Kelley Blue Book value than your asking price. John said no problem don't worry we will give you a good deal. In the end I paid full price! Then told the salesman about the brakes on the test drive had a very soft pedal...I drove it for about 2 weeks had into service 3 times in which I spoke with Joe another owner about the brakes and also about the price I paid.. He said I will take care of it Allan and call you. Went in again and he said I'm still working on it and have to talk to someone. Well it is 6 weeks later and 1 payment on the loan paid and still waiting on that phone call about the so called better deal !! My brakes still are not like a Toyota Solara should be..I do not feel safe if I have to cuff on the brakes in a hurry to get stopped. My partner worked with these people years ago detailing cars. So much for helping him an x employee.... So I do not recommend Auto First in the Harrisburg Area unless you want ripped off... All this can be documented. I Love my convertible Solara but if I felt safer with the brakes and had gotten that better deal I was promised I would give a much much better review.
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August 2023 by Thomas Potteiger
My wife and I purchased a vehicle from Auto First. We were extremely happy with the entire experience, the salesman (Andy) was very patient as we tested several different vehicles to figure out which one was perfect for us and wasn’t pushy at all. The vehicles were all priced well too. Zero complaints, definitely highly recommend them.
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July 2023 by Jason Innella
I recently purchased and financed a car from this company, and unfortunately, I encountered some significant issues during the process. While the car buying experience itself went smoothly, the financing aspect left a lot to be desired.After completing the financing process, I was told that the bank would get in touch with me, but there was no clear timeline given. As time passed without any communication from the bank, I took it upon myself to reach out to them, only to find out that they had all my information incorrect. It was quite frustrating to realize that the dealership had provided the bank with inaccurate details about my application.This was a major letdown for me, as I believe a dealership should prioritize accurate and secure handling of customers' personal information.While the car buying process was smooth overall, I am deeply concerned about the dealership's association with banks that can mishandle customers' data and potentially impact their credit scores negatively. This experience has left me with a negative impression, and I would caution others to consider alternative financing options if they decide to buy from this dealership.It is my hope that the dealership takes these concerns seriously and improves its practices to ensure a more transparent and responsible handling of customers' financial information in the future.
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July 2023 by T Raby
I've bought two vehicles from this dealership. They've been great to work with. I can personally attest that if there are any issues, they'll gladly go above and beyond to make things right. Brandon and Luis are both very helpful sales reps who will put you in the right car for the right price. I've bought most of my cars in the South, but even being a northern dealer, Auto First offers Southern style hospitality and friendly service.
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July 2023 by Dillion Lamka
Kristen was such a good sales person! She is helping me out with some of the issues and got right into what I wanted. The staff there is so welcoming. Will recommend people to this place.
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June 2023 by Meg Humes
Best experience I’ve had with servicing a car and purchasing a car. The customer service supersedes any other car dealer I have been to. They are genuine, patient, and understanding when you tell them what you want. Danny was able to answer any question or concern I had. Britney made the paperwork quick and painless with her sense of humor. Lou was patient with my handful of stipulations that needed to be met for me to purchase. Justin in service was efficient and knowledgeable. Overall an amazing experience. I won’t ever go anywhere else.
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May 2023 by Joseph Wilson
Love the 2008 Saab like show room condition. Nice dealer ship and professional. Impressive list of cars, well worth the trip. My salesman Patrick was great to deal with.