“I recently had the pleasure of being a customer at Orrstown Bank, and I must say, my experience has been nothing short of exceptional. Here's why I highly recommend Orrstown:Outstanding Customer Service: From the moment I walked through the doors, I was greeted with warm smiles and a genuine willingness to help. The staff at Orrstown Bank consistently went above and beyond to assist me with my banking needs. Whether it was opening an account, resolving a query, or seeking financial advice, their professionalism and attentiveness truly stood out.Transparent and Fair Practices: Transparency is crucial to me when it comes to banking, and Orrstown exceeded my expectations. They took the time to explain various products and services, ensuring that I understood all terms and conditions. The absence of hidden fees or unexpected charges was refreshing, making me feel confident in their fair and ethical practices.Cutting-Edge Technology: Orrstown Bank has embraced the latest technological advancements, making banking convenient and hassle-free. Their user-friendly mobile app and online banking platform provided me with seamless access to my accounts anytime, anywhere. Features such as mobile check deposit and real-time transaction updates made managing my finances effortless.Strong Community Focus: One aspect that sets Orrstown apart is its deep-rooted commitment to the local community. It's evident that they genuinely care about the areas they serve. Through various initiatives and sponsorships, they actively contribute to local causes, reinforcing their dedication to making a positive difference.Robust Security Measures: Protecting my financial information is of utmost importance to me, and I was impressed by the stringent security measures implemented by Orrstown Bank. Their multi-factor authentication, secure encryption protocols, and proactive fraud detection systems gave me peace of mind knowing that my assets were in safe hands.Overall, my experience with Orrstown Bank has been exceptional. Their exceptional customer service, transparent practices, innovative technology, community involvement, and robust security measures make them my top choice for banking needs. I highly recommend Orrstown Bank to anyone seeking a reliable and customer-centric banking partner.Disclaimer: This review reflects my personal experience and opinion as a customer of Orrstown Bank.”
“I highly recommend this bank and branch for personal and business banking. The branch manager, Maria, is extremely helpful and very knowledgeable. Maria is a true professional who is excellent to work with and she is very proactive to ensure all the details of each transaction is correct. I also found FNB to be super competitive on its offerings and service when comparing to other local financial institutions.”
“I had a problem with a dealership that I was working with because they gave me a significantly high interest-rate that a college student would not afford, but fortunately enough, Stephanie was there in in the branch, and she hooked me up with almost half of that interest-rate she was extremely helpful she stayed after hours with me because I came 30 minutes before closing and we did not leave until she got my application submitted for the auto loan. The very next day i was approved.”
“Better than the downtown branch because this one is actually open Monday through Saturday. Typical Mid Penn Bank, not going to impress by any means, but this branch is pretty good. In and out with relative ease and never (that I've seen) too busy. The bank as a whole (hole) is not great. Antiquated business banking system online and horrible loan products. I'm only a customer here by default since Riverview Bank was bought by these guys. I'd definitely bank elsewhere given the choice.”
“The PNC Bank located on Main Street Mechanicsburg Pennsylvania has been my bank for many years. On Thursday February 29 2024 I had an appointment with Christine to help me resolve issues on my account. Again and again I chose this bank and Christine.. She always helps put my mind at ease when I need assistance. Christine goes above and beyond to explain and get the problems completed accurately and timely. Thank you Christine and PNC Bank for your customer service and support for me . Many kudos!! ? ? ?”
“My daughter and I were there on 6-28-23 and we were taken care of by a young lady named Jaida. This young lady was an awesome teller with great customer service skills, I just wanted to tell you about how good she was!However I must say your telephone servicing sucks , you sya its about us your customers but your phone service contrdicts that statement to the fullest”
“This Members 1st is usually the only one i go to now since the upgrade on the mac machine. I did reluctantly have to go in to this branch location due to a weird charge on my account. The teller at the counter and the manager that took care of me were both very helpful. I normally don't go in to establishments like this because i've been treated poorly in the past because i'm a transman and well it's all downhill from there. But this branch is not like that at all. Dom was who took care of me..and made sure to say "this is a safe place". She helped me and got everything figured out as well. I can't say thank you for your kindness enough..it really does matter. I don't feel like the one star reviews from one or two years ago are accurate. All the staff was friendly, the bank was clean, and everyone was being taken care of quickly. LQBTQ+ friendly.”
“Dealt with them couple years ago. Great experience so I decide to give them a try when I needed to raise my limit on my home equity loan that I had already in place with another institution. Even though my home value increase significantly since the first home equity loan was taken out, my bank (at that time) still did not qualify me for any additional amount even though a higher amount was quoted earlier.So I decided to give members first a try since they proved themselves in the past, and again they came through with a blazing glory. They actually increased my line of credit 60% more from the old institution’s original line of credit amount! That’s a big increase and that’s the amount I was expecting based on my credit score and the increase value of my home. They saved a vacation house deal I would have lost if they didn’t come through.There was a small miscommunication during the transaction but this was completely resolved by management in literally 30 minutes (including the call back with the good news.)Looking at their mission statement, they literally put their members first. Thanks again for your great customer service. We will be switching our old banks’ accounts from the old institution to members first in the near future.”
“I'm retired military and a DOD civilian, I only opened a savings account but they were professional and very courteous with me. I had a great experience opening my account and they followed up with me to ensure I did not have a negative experience. The few times I contacted the bank they were willing to go above and beyond to assist.”
“Great bank. Alan was very helpful and super friendly. Bank was clean and well maintained. Recommend to anyone who wants outstanding customer service and staff who care about their members and their best interest”