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September 2022 by pbmpharmacist
Lately every time I spend money I end up disappointed (*cough Levin cough*) BUT NOT with Original Mattress Factory! They're great! I've bought 2 mattresses there in the last year and I've been extremely satisfied with their product and service. 2 thumbs up and thank you!
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December 2021 by Heather M
Simple, easy, mattress purchasing. Locally made too!
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June 2021 by Kristen K.
Mediocre product and inconsistent service. I bought into the whole USA made quality story hook line and sinker. The salesman was very convincing. I wish the product was as good as the pitch. Really terrible mattress generating hot spots everywhere. When we called to find out what options were available as the mattress was super uncomfortable received rude and snarky response. So we could pay several hundred more to get a different model of a crappy product or they would sell us some unfinished pillow top to put under our mattress protector. When I asked what the pillow top was made from (foam, gel, down etc) he was really rude and said "the same material you should have gotten more of when you ordered if it is too firm". Really poor mattress and once you buy you have limited options. Never again. Go to a store that stands behind their product
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January 2021 by Julie Albright
Sales associates do not pressure you or move you along. They allow as much time as you need to test and ask questions. Very knowledgeable and helpful with educating me about all products.
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March 2020 by Rob Mertz
Very friendly, great prices, prompt availability of needed items.
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March 2020 by Ladise Augenstene
I had a special order due to the size of the mattress. I am very pleased. It is very comfortable... not too firm, not too soft, but just right. The factory produced the special order quickly. I will use them again if needed.
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March 2020 by Jan
Shopping was so easy, I believe it took less than 20 minutes including all the paperwork. I had my mattress that week and I love it.... sleeping great!
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February 2020 by Janet Snoke
Very knowledgeable about the products, extremely helpful. Very friendly and not at all pushy to make a sale. Will return with future needs.
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February 2020 by Ruth Lang
No pressure, helpful staff. The best built mattresses out there, and made locally.
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February 2020 by Matt Thoma
Very helpful and knowledgeable. They dont try to sell you the highest price bed, just the right bed
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January 2020 by Bruno S.
I had been using an adjustable air mattress for the past four years. I have never been able to get fully comfortable in that bed. I suffer from arthritis and back issues and I thought that this bed would be the end of my painful mornings, but the reality is, it never happened. Not wanting to get rid of a four-year-old mattress, I reluctantly started looking for a new one. I tried several mattresses and decided that the memory foam type felt best for me and decided that I was going to buy a Tempur-pedic, but after seeing the high price I was even more reluctant to change mattresses. I had pretty much made up my mind that I was not going to anymore mattress stores as the Tempur-pedic mattresses were all out of my price range. Then, one day I decided that I might as well try The Original Mattress Factory and see what they offered in their Peters Township store. I was greeted by Jim who assessed my needs and first recommended the Serenity memory foam mattress. I tried it out and immediately felt it was very comfortable. Jim also took the time to show me several other mattresses that were in their store. I was torn between the Serenity memory foam and the hybrid mattress that was shown to me. Jim was very helpful and told me to take my time because he wanted to make sure that I made the right choice. I decided to buy the Serenity memory foam and as Jim was writing the order up, my wife had mentioned that she thought maybe the hybrid mattress would be better. At that point, Jim suggested that we not make a hasty decision and come back in a week and try them both again because he wanted to make sure we made the right choice. To me, that was shocking for a sales person to even suggest that, and take a chance on loosing a sale, but it just goes to show that there is no pressure when you go in to the The Original Mattress Factory and they really do care about you making the right choice. Well, I did end up buying the Serenity memory foam mattress and I must say that was the best decision that I could've ever made. Not only was this mattress $2000 cheaper than the Tempur-pedic mattress that I originally wanted to buy, but this is the most comfortable mattress that I have ever slept on, and I am sleeping better now than I have ever slept in probably 20 years. The mattress was delivered in a few days, the delivery people were very kind and efficient. Trust me, if you are looking for honest people, good prices and a good nights sleep, you can't go wrong by going to the Original Mattress Factory.
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October 2019 by Mary Mcginnis
Best place to get a mattress!
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September 2019 by Judy W.
I was looking for headboards and went to the Robinson, South Hills and Peters Twp. Original Mattress stores. The managers were so very helpful in helping me locate queen size headboards which were not easy to find as the company was changing headboard distributors. I will make this my go to company for all matters bedding!
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July 2019 by Linda Woods
Best prices for good quality! 3rd bed we've gotten.
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May 2019 by tina watson
Within 30 minutes of walking in I had made my purchase. Jim was great, honest and upfront. I didnt feel pressured or manipulated. He was knowledgeable and helped us. I'd go back any time.
