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“I scheduled an appointment for my passport application here online and while I was looking forward to completing this final step so that I could receive my first passport, I was also admittedly a little anxious since I wasn’t quite sure what exactly to expect.
However, the two employees that assisted me were so nice, knowledgeable and personable that they completely put me at ease and I was in and out of their office in less than 15 minutes flat. I even found out only after I arrived that I forgot to bring just one document with me but they were able to quickly resolve the issue and helped me include it with my other correspondence before they sent my passport to the DOS so they went out of their way to ensure that it was done right.
They told me that the general timeframe would be around 6-8 weeks to receive my passport and then eventually my birth certificate back 1-2 weeks later from there as well, although they added that it probably wouldn’t take that long in either case and they turned out to be correct. I got my passport only about one month to the day that I made the appointment and then my birth certificate in the mail just a week or two later like I was told would probably happen!
I really wish I could remember either of their names because they both did a great job and made the whole experience so easy for me from start to finish. Would highly recommend scheduling a passport appointment here because they really know what they’re doing!”
9AM - 1:30PM 2:30 - 4:30PM
123 S Main St, Houston
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“I'm having a mail forwarding issue. It's not yet resolved, but the lady working here is incredibly nice and helpful. I really appreciate the effort to get a resolution to my situation.”
“I visit this location several times a week. Tauren is awesome! The older guy too. I came into contact with a lady supervisor/manager once; she was terrible…grouchy full of attitude…but I haven’t seen her in a long time. But 99% of the time I have a pleasant experience. They’re very rigid/consistent with their pickup times which is great because I know what I’m gonna get. If the Dropbox in the lobby is jammed, it’s just full. You can drop off inside to the far right or you can try to ring the bell. Just let them know it’s jammed. Last Dropbox pickup is 5:30 M-F and 3:30 Saturdays. So if you get there at 5:45 go inside or else it won’t get picked up until the next day.”
9:30AM - 12:30PM 1:30 - 4:30PM
100 Jefferson St, Midway
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“Mary Ann was extremely helpful on my last visit. She saved me a substantial amount on shipping with a different package vs. how I already packed my item when I arrived.”
9AM - 12PM 1 - 4:45PM
18 School St, Lawrence
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“Always have a good experience there. I just moved here 6 months ago and never had a PO box before and it's been a learning curve for me. But that's also why it's a 4 stars for me. I think we should have mailboxes. It's a bit outdated to just have PO boxes. No one has time to check a PO everyday”
“Just went in to ship a package for the first time and the lady helping me was so nice and explained everything I needed to know. I was in and out it probably 4 minutes :)”
“Giving 5 stars because I've honestly never had a bad experience here. It's one of my preferred post offices. I'm legitimately shocked at some of the hateful comments on the reviews here.”
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“The postal workers at this office are so wonderfully kind! I ordered an artist-signed vinyl from overseas and the package was damaged in transit so the signed cover fell out. I was so sad and assumed someone stole it before it reached the US. Fast forward a week later, my husband is dropping off a package and the person working the counter noticed my name on the return label, which matched the name on the signed cover (that he happened to remember?!?), and asked if one of our packages had been missing something recently… because the staff had seen it after it fell out and saved it for OVER A WEEK, I assume not knowing if they’d ever find the owner but recognizing it was important!!! I was in total shock and so touched, it meant so much to me. These days the world is a tough place and service jobs are so hard to keep a positive outlook with. But clearly the staff here still care about our community. Bridgeville is lucky to have them ❤️”