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January 2024 by Misty Queen
Easy online process. Chat worked and questions answered
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January 2024 by Bernie Benko
Very poorly ran local storage of the facility. Moved out and could never contact the local manager. Always got a machine answer and never a call back. Requested a call from the regional manager but never got a call back from them either. Always talked to the customer service people who answered when the local site had no one to answer. Got billed for another month, even though I moved out, notified them snd still had a half month left when I left
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December 2023 by John Murphy
Easy move in and great customer service!!!!
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November 2023 by Ashley Ragen
John was wonderful in helping a family out during a very tragic time for a great price. He was pleasant to work with and we couldn’t be thankful enough for him helping this family during their time of need. The storage units are clean and big enough for all the necessities to fit accordingly!! I will definitely be recommending storage sense.
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September 2023 by Delana Forsyth Zakrzewski
The woman from the Scranton office is a really kind and caring person.thank you for all of your help!
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September 2023 by Jack Wilson
Great location and helpful customer service. My gate code doesn't work and the site manager doesn't return phone calls. Unable to access my unit.
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August 2023 by Jamie Schimbre
The customer service rep was very helpful and delightful
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August 2023 by Gary LaPointe
phone call got me everything I needed with all documents electronically completed loved the experience
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April 2023 by Mason Kizer
Did a reservation online and did the finishing process at the kiosk at the location I chose, super simple and was done within minutes! Great rates and great service!
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October 2021 by Kelly Baldini
Absolutely wonderful people to deal with, very accommodating, Very kind, very helpful. Would recommend this company 100%. Units are extremely clean
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September 2021 by Brenden Leese
I used Safe and Sound for a 1-year period between moves, and I am very pleased with how everything went. They were very accommodating to my situation, kind through all our interactions, and the facility itself was very well kept and easily accessible. Again, they were very courteous and prompt in any interactions. Would definitely recommend!
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July 2021 by Mitch VanDuyn
Kind, honest, straight forward advice. Knowledgable about moving, and available resources. After describing my needs he suggested alternatives that would be easier and cheaper for my specific needs, rather than sell me on his own available product.
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May 2021 by Lisa Shemchek
My experience dealing with the owner of Safe and Sound was outstanding. Ask for Joe... He answered all my questions , didn’t rush me , no hidden fees, very eager to accommodate. Addressed all my concerns and a great guy to deal with. Very professional. I was so impressed with the storage units. Like new. It was very hot outside, yet my unit remained cool. Well insulated ... Great Lighting and Secure . Recommend this place to anyone looking for storage . Did I mention his prices ... GREAT! Kudos to you Joe !
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May 2021 by Chris
Joe has the best prices and customer service for storage! I was stuck with nowhere to store my travel trailer at 8pm on a Saturday due to very poor customer service of another company. I called Safe and Sound Self Storage and Joe immediately answered and was more than accommodating to help me out. Within 20 minutes, my camper was locked up in his facility without any worries. Not only was he able to get me in late on a weekend on short notice, he beat the competitors price!! His customer service is absolutely impeccable. I would highly recommend Safe and Sound Self Storage to anyone!!
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May 2021 by Mike Connolly
Amazing owner who is extremely down to earth. Always answers his phone when I call and the call is not ended until everything is resolved. I would HIGHLY recommend Safe and Sound if you are looking for a storage unit. Absolutely the best.
