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October 2022 by Amber O.
I was looking a possibly upgrading my current Toyota--I priced the blue book trade in on my vehicle and verified my credit score before beginning to even look. I was texting with the dealership about 2 Prius vehicles they had listed; I was told after checking I could come the next day and look at both, though one would not be able to test drive. I went in promptly when they opened, was told that the person I was chatting with was a "bot" and that the one car was never on the lot. The other car when I inquired the salesman had no idea about it, said they never had one in their inventory. I should have trusted my gut and walked out then--however there were other vehicles I'd looked at in their inventory the day prior that fit what I was looking for. I test drove one and the tranny felt rather rough to shift when accelerating. The salesman expressed that they had a Certified Toyota available. I inquired price, and told him it was out of my price point. He then told me after asking that we could work to get the cost in my price point as far as cost and payments etc. They offered me a 1/3 of my cars value for a trade in with the car costing almost 10k more after all their add ons. I left. The salesman reached out to me via the supposed "bot" text number to try and "fix" my bad experience. I stated what I would need in order to make it work--he then called me to discuss as well. After implying they could get me within, maybe a tiny bit above (10$ish), they pushed for me to submit the financing application. Proceed to Monday--I asked to speak with the GM about the misleading and lies, he left after a meeting and never called me back. They called me back and quoted me for an interest rate higher than any I'd had with any previous car, and that's considering when my credit was POOR. The sales manager called me to tell me it was a computer error that caused the car to be listed and the internet team didn't know better. I feel like I was baited into the lot--then lied to about their willingness to work with me. I will not be going to this dealer and I've made sure to share the experience with all my friends and family looking for vehicles as well.
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August 2022 by Jim Z.
I have multiple problems starts with hidden charges, no response to bad title issue so I can't transfer cat to my name and get a plate
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July 2022 by Kaitlyn S.
David is amazing! My sister and I went to many different dealerships looking for a lease for myself. David was one of two people to actually give us the time of day! He was so kind and took time to answer all of our questions as first timers to the car market. I cannot Recommend him enough! This man deserves a major raise! Will be going back to this dealership just because of him. He got me a great deal and went above and beyond getting me the exact car I wanted in an impossible time frame. Employee of the year!
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July 2022 by Christopher N.
Short answer: BUY A TOYOTA! A person only buys so many cars in their life, and probably doesn't have extensive experience with lots of dealerships. I just bought a new Corolla in August 2020, after buying my first car, a used Yaris there back in 2009. My mom has purchased a 2006 Sienna and 2016 RAV4, and my uncle recently bought a 2019 4Runner and Tundra. So we have some longer term experience with this dealership and I can't ever remember any big mishaps. My Yaris lasted me 11 years, only needing new brakes, tires, and battery over its lifetime, so it's actually a good thing I don't have much experience with this dealership in that respect since the cars are so good. As far as my most recent interaction buying my new car, I arrived already knowing roughly what I wanted. After extensive research I narrowed it down to a small vehicle with a lift gate for added utility. I also want something inexpensive and reliable so I don't waste money and live through the horror stories I've heard from others, and all research data pointed to Toyota, Honda, Mazda, etc. All Japanese, what a surprise! Baierl Toyota was our first, and thankfully only stop that day. After initially inquiring about a used RAV4 hybrid, I spotted an all-new beautiful metallic black Corolla Hatchback SE and instantly fell in love! We were offered a test drive and it was so smooth and quiet, with more power and space than my Yaris, and 40+ mpg. Plus the sticker in the door read 'Made In Japan', the most reliable you can get due to their high standards and national pride associated with auto manufacturing. Just stay away from any Fiat/Chrysler or GM garbage unless you like playing Russian roulette with your bank account and sanity. They always rank dead last in quality, awful transmissions, electronics, rust problems. Now the painful part, after the accounting department included a weekend sale price with recent graduate discount, the monthly payment was a laughable $4-500/month, no way in hell for a Toyota, especially an economy car! Thankfully the accountant we worked with took his time to do some wizardry and we scored a reasonable $350. The only issue I had was some marks on the hood, which I scheduled a return appointment to have fixed and they were still there afterwards! Annoying for a new car but I didn't feel like dealing with an endless back and forth so I'll live with it. They also recently built a bigger used car lot and always have full inventory whenever I pass by, can't say the same for North Hills Toyota, that place is always half empty so try Cranberry or even Lexus, I've heard good things about them if you want something more premium.
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July 2022 by Tim D.
Baierl Toyota is definitely the worst car buying experience I've ever had in 45 years of my driving years. I don't even have the time or energy to go into the details of the unprofessionalism and the horrendous lack of customer service. I spent more money on a car from them than ever before but felt completely disrespected and just plain ripped off by the end of the whole ordeal . Never Never Never again could I feel OK giving them my business or referring them to anyone. My 21 year old niece was mortified being with me and even in her youth was wise enough to turn to me and suggest I walk away because there was clearly nothing I could do to feel heard or even remotely close to feeling good about my transaction with them. The minute papers were signed it was as if they could care less about how you feel. I would suggest to anyone to go elsewhere or make sure you read every single word plus the fine print before you sign anything. These people are not people of their word.
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June 2022 by Kay Y.
If you are looking to buy a Toyota or any car from this dealership you have to think about it one more time. I strongly urge you to just buy from another Toyota dealership. I was looking for Sienna for my business Lou was a salesperson who try to collect deposits from me on Sienna, during the process, he sounded like they have it in stock or getting it soon, AND I HAD TO WAIT A MONTH AND a HALF TO GET MY CAR, okay I understand about the situation during the market shortage I didn't complain about this. Also, they charged me a crazy interest rate for a new car which is almost 9%, but I didn't complain about this too. Real problems start after I gave him a deposit. after the deposit, I can not reach out to him and until the vehicle gets my door I didn't even know when it was coming. and Now I am facing another problem which is the registration paper, according to salesperson they should send me the paper so I can register the vehicle in my state which is NJ within 30 days, now it's been almost 90 days since my temporary plates expired in few days I can not speak to anybody. of course salesperson, Lou is not picking up the phone or answering text msg, even though I called their dealerships more than 10 times to talk to ANYONE who can help, and left a voicemail to their Manager still nobody is calling me back for 4 days now. I had more than 20 times of car purchasing experience and I can surely tell BAIERL TOYOTA is the WORST, I don't even understand how they still have business going on PA if they are not able to do simple communication with the customer. I didn't ask for a discount, I never tried to be rude, all I wanted was just ONE PHONE CALL to communicate which never happened. I am sharing my experience with all of the SNS and google, yelp, and other site reviews so that other people can stay away from them.
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June 2022 by Carol R.
I called the dealership two weeks ago to check on a customer agreement I got a voicemail no one ever called me back then I find out my customer agreement was canceled I had no idea I do not know what happened to the money that was paid for this I never got a refund
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April 2022 by Don A.
Lonely? Wish you would get more emails? Just click on "is this vehicle available" on their website. Instantly you'll receive nonstop emails for weeks or even months to come.
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March 2022 by Julie F.
A few years ago, I walked into Baierl Toyota to look at RAV4s. I was greeted by David Kaufman. I walked out with a lease that day. Last month, I reached out to Dave because I wanted to buy my vehicle. I used Toyota finance and Dave was in the finance office making sure I got the best rate. He is great at listening to his customers and he is honest. I would send any friends or family to him.
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March 2022 by Geoff B.
Prior to writing this review, I reached out to Daniel via the Baierl contact page. I saw his responses to a number of poor reviews on Google and wanted to give him the opportunity to address my concerns. After two weeks of not receiving a response, it became clear that there is no value in the platitudes he leaves online. A couple of months ago I purchased a Prius for my daughter. It was a good experience. Now, we were in the market for an electric vehicle for ourselves and again considered Baierl Toyota as I like to show loyalty when treated well. Before moving to PA I purchased 7 cars in a 5 year period from the same guy/dealer because of that loyalty. After researching my options, I decided on a Tesla Model 3. I found quite a few on Carvana as well as one at Baierl Toyota. I decided to do the deal locally given my past experience. This time my experience was less than acceptable. There seemed to be no desire to work with me. I was offered $120 off of asking price if I would finance through the dealership at an interest rate more than 4 points higher than my bank. When I challenged that I was offered the same rate as my bank. I decided to not bother with the $120 as my time and credit are worth more than that. Then I was told I would need to come back the next day as they wouldn't be able to cash me out even though I rearranged my schedule to accommodate a "smooth sales process" as promised by Tommy N. When we returned the next day the finance guy started out with a chip on his shoulder. His demeanor was aggressive. After we signed the mileage/odometer statement, he changed the mileage on the form. When I questioned his actions he got even more aggressive and told me not to worry about it and that they do it all the time. He said all the documents we were signing we meaningless and you could "wipe your a** with them." While they may not be legal documents, if I can wipe with them, I'd rather not be bothered with having to sign them. I suggested he get his attitude in check or find us someone else to work with. He was able to change course and by the end of the deal was much friendlier. The next day I discovered two things. The first was that there wasn't a heated steering wheel as advertised on the website and there was a cable hanging down in the left front wheel well. I reached out to Joe McMahon, as he sent me an email saying he would always be available if I needed him. I also reached out to Tommy. I followed up later in the day with a phone call to Tommy and after not hearing back, texted him. I did finally receive a response from Tommy telling me to take my concerns to the Tesla dealer as it was still under warranty. In addition to all of this, the CarFax shows that Bariel Toyota performed an oil and filter change as part of the intake process. That is simply not possible on an electric vehicle. Based on my past experience I have lost any sense of confidence in Baierl Toyota. As such, when I go to purchase my plug-in hybrid in the next 2 months, Baierl Toyota will not be in consideration for my business. Do better folks!
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March 2022 by Dustin W.
I would highly recommend staying away. I went with a friend to test drive a car and after working the finance numbers they lied about giving the interest rate. They showed 2.49 as the promotion showed but worked from 3.97 and told us that our math was wrong. They also price gouge adding 2k due to inflation, but they wouldn't admit to that. Stay away, they are crooked and liers.
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February 2022 by Eddie Kirkland
Wish I had a better experience. I found a higher end car I was very interested in. I called and spoke to a salesman "Jimmy D". I specifically asked him to look over the vehicle and tell me if there is anything wrong or damaged before I made the hour and half drive to come see it. He sent me a few pictures that hid damage. He told me nothing was wrong and the vehicle looked good. He also claimed the vehicle was detailed and services. I called him the next morning and told him I was on my way to see the car so he could pull the car and prep or for showing. We were ready to buy. He said "make sure you ask for me". I got there and he wasn't available. I get it. It was a busy place. So another salesman took 30 minutes to pull the vehicle up. How could it take this long? The car had a dead battery, broken windshield, no gas and was filthy. Actually gross. We test drove it, only because we drive so far to see it. This fill in salesman "John" was very apologetic and kind. Which we appreciated his professionalism. Obviously, we didn't buy the car. We left upset. Jimmy should have pulled the vehicle and rinsed it off at a minimum. He should have been honest about the damages and condition. I called and left a message with "Doug?" a used car sales manager. He hasn't returned my call. But yet other salesmen can spam me with calls and emails. We felt this dealership was shady and dishonest. Sorry, I wish we had a better experience.
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February 2022 by Amy Bridges
Dealership is a joke. Insane car pricing. Horrible fiance options. Just stay away.
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February 2022 by James S.
Giving Baierl Toyota an AAAAA++++ on service dept. especially Andy the guy is spot on the best in the business. He's definitely great at his job. I hope he gets recognized for the outstanding customer service he gives.
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January 2022 by Jonathan Zelezniak
Extremely disappointed with the sales manager, he was insulting and unreasonable. On a positive note the sales representative I worked with was extremely pleasant and a pleasure to work with.
