CVS

Most Recent Comments

• August 2024 by Phakamile Thompson
  Usually I pick up my prescription via the drive thru window but today I went inside & boy do I regret it! this lady named GENESIS who works at the pharmacy is super rude. She talked to me like I was slow.. besides being a senior to her I'm also a customer
  . Showing a little respect goes a long way.
• July 2024 by Jj Yu
  Bad attitude ！！
• July 2024 by Richard T
  Not sure what all the bad reviews are about for this CVS. We moved from the Route 30 CVS to this CVS due to poor customer service. Been here for 3-4+ years, the folks (pharmacy) here are easy to work with. I recall, once I had a COVID vaccine appt in 2019 but they were closed when I arrived due to illness. Yes, they are short on staff, and many new faces, like most places. 9/10 times our prescriptions are ready to pickup. Agree with the comments on the automated system... AI is taking over!!
• May 2024 by Darsie Lessner
  So I had to pay out of pocket over $2500.00 for my medication because change health coupon was down. I received a letter stating that I was going to get a refund and to please call this number and use reference number
  Listed in letter .I called the number and talked to 3 different people who were not able to help me .Why CVS ? I have only had problems filling my meds with you..Your staff are rude and unhelpful and act like we the patients are horrible people. I also work for another pharmacy for the last 25 years and I get you are over worked and short staffed at times ..but be kind and understanding to your patients and honest about what's going on instead of being rude and hateful. I always feel like I am I problem when I come to pick my meds up. Take the time to get to know your patients and show then empathy instead of making them feel like you can't stand them when there is a problem with their order. I have received medication with labels only on 1 out of 2 bottles on medication also disacants inside my bottles of meds ..How about a thank you to your patients and put a smile on your face and thanking patients for being understanding for the mistakes..Trust me that goes a long way .Instead of making me feel like I did something wrong for asking for a label for my medication..
• May 2024 by Rey Villarreal
  Excellent customer service from pharmacy. Friendly and quick. Thankyou! Lance was very helpful.
• December 2023 by Manisha Khadka
  This is the worst place I ever visit to get my prescription, the women work in the desk is so rude. She don’t even know how to talk with the customer.
• November 2023 by Kumar Kharel
  Worse pharmacy in town.People work there are so rude. They even won’t care customers. And speak so bad way
• October 2023 by Robert Craft
  Terrible service. I was waiting for a prescription for my girlfriend when I overhear a gentlemen complain about the wait. The pharmacist asked "what pharmacy do you work at sir?" When asking about the waiting time to get something filled. Completely unacceptable
• September 2023 by Danita Hicks
  It's a shame that 9 hours after your doctor calls in your meds it's still not ready! Hire some dang people!!!
• August 2023 by Kayla Hughes
  Avoid at ALL costs. There is a Rite Aid right by if you need a pharmacy in the area. Anything is better than this. I have been going to this CVS for about 3 years because I moved out here and it was easy to transfer to CVS since that what I was using previously. I have a pricey, monthly reoccurring prescription orders (so, a longstanding, "valuable" customer for the brand). The pharmacy staff (and more specifically the woman who was on the phone with me today who was absolutely unhelpful and rude when they were the ones who left me a message to call in and who had zero customer service experience) is incredibly unorganized, and I have had multiple poor experiences there. No where near seamless. Texting service is not timely (which is likely a corporate issue), saying I need a script after already picking it up, and the text has a sense of urgency. Out of stock meds. No notes in my file from messages they left. People literally not having a clue how to do their job. It is not all the staff, but enough of them that it's a big impact. You never know what you're going to get. Most of the time it's slow, rude, not timely or communicative, anything else you may consider a flaw in what is supposed to be your trusted pharmacy. Not sure if there's a turnover or management issue, but highly recommend CVS headquarters take a look at this location. This review is harsh, and I have only ever given one other bad review 6 years ago on Google so trust that because I took time to write this out, it's genuinely bad. (only 4 reviews total I've ever given on here including this one) My condolences to those of you who work here who genuinely care about what you do and bring your best most competent self to work every day (or most days). News flash: don't become a convenience store pharmacy employee if you don't know how to treat your customers. If you do choose to go here or have no other choice, I hope your experiences are better than mine have been. I will not be back and potentially never another CVS again after my experience here. As you can see by the majority of 1 star reviews, I am not alone!!
  
  PS: if CVS corporate uses call recording tracking, you can listen to the call yourself, I can send you the date and time upon contact. You will notice my frustration as the call continues, as I was matching the energy I was receiving, and you will also notice the EXTREME rudeness from the very beginning of the call. Unfortunately I do not have this person's name but according to other reviews like one from 3 months ago it may be the same staff member. Or, there's multiple employees like this.
  
  I'd also like to note that it's incredibly daunting to leave a review like this when this company holds your medication in their hands (hence why I will no longer be going there) and has access to your PHI (Protected Health Information, including personal information like name and address). Upon leaving this review, I'd keep an eye out that these employees are following HIPAA compliance when it comes to my PHI, especially since leaving this review. This is just an observation, not an accusation, but given this location's track record may be worth an audit. I will be making CVS corporate headquarters aware.
• August 2023 by Brent Jablonski
  Better than the competition down the road.
• August 2023 by Kayla S
  Avoid at ALL costs. There is a Rite Aid right by if you need a pharmacy in the area. Anything is better than this. I have been going to this CVS for about 3 years because I moved out here and it was easy to transfer to CVS since that what I was using previously. I have a pricey, monthly reoccurring prescription orders (so, a longstanding, "valuable" customer for the brand). The pharmacy staff (and more specifically the woman who was on the phone with me today who was absolutely unhelpful and rude when they were the ones who left me a message to call in and who had zero customer service experience) is incredibly unorganized, and I have had multiple poor experiences there. No where near seamless. Texting service is not timely (which is likely a corporate issue), saying I need a script after already picking it up, and the text has a sense of urgency. Out of stock meds. No notes in my file from messages they left. People literally not having a clue how to do their job. It is not all the staff, but enough of them that it's a big impact. You never know what you're going to get. Most of the time it's slow, rude, not timely or communicative, anything else you may consider a flaw in what is supposed to be your trusted pharmacy. Not sure if there's a turnover or management issue, but highly recommend CVS headquarters take a look at this location. This review is harsh, and I have only ever given one other bad review 6 years ago on Google so trust that because I took time to write this out, it's genuinely bad. (only 4 reviews total I've ever given on here including this one) My condolences to those of you who work here who genuinely care about what you do and bring your best most competent self to work every day (or most days). News flash: don't become a convenience store pharmacy employee if you don't know how to treat your customers. If you do choose to go here or have no other choice, I hope your experiences are better than mine have been. I will not be back and potentially never another CVS again after my experience here. As you can see by the majority of 1 star reviews, I am not alone!!PS: if CVS corporate uses call recording tracking, you can listen to the call yourself, I can send you the date and time upon contact. You will notice my frustration as the call continues, as I was matching the energy I was receiving, and you will also notice the EXTREME rudeness from the very beginning of the call. Unfortunately I do not have this person's name but according to other reviews like one from 3 months ago it may be the same staff member. Or, there's multiple employees like this.I'd also like to note that it's incredibly daunting to leave a review like this when this company holds your medication in their hands (hence why I will no longer be going there) and has access to your PHI (Protected Health Information, including personal information like name and address). Upon leaving this review, I'd keep an eye out that these employees are following HIPAA compliance when it comes to my PHI, especially since leaving this review. This is just an observation, not an accusation, but given this location's track record may be worth an audit. I will be making CVS corporate headquarters aware.
• April 2023 by Brittany Bae
  On two occasions I've went to the pharmacy where the pharmacy tech with brown hair and bangs is extremely rude with poor customer service skills. She doesn't acknowledge customers at the counter nor does she come to the drive thru window. I informed her that I will correct her lack of customer service skills everytime. Training is needed I don't get paid to train her but I will.
• March 2023 by Yanet R.
  Yesterday I went to pick up two medications, one was ready and the other was not, it was out stock. I asked if would be possible to pick up in another pharmacy and where was the closest one. The short red hair lady told me where but I decided not to go because I just left from work and I was too tired. This lady was so upset and was making comments with her co-workers about my decision. She was so mad and very upset. I just don't know why a service should be so stressful or she should not be serving to customers. That was so disgusting.
• October 2022 by Amber Patton
  Not really understanding all of the bad reviews… this is a great location. I have never once had an issue with the pharmacy here. One time they ran out of my specific medication. They contacted my doctor’s office and my doctor was able to call me in a different inhaler. Had it ready within 15 min for me. The staff is nice and friendly and they usually have what I need in stock throughout the store as well. signage on products for their deals/sales are a little off sometimes but the price checker station is convenient and great coupons.