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October 2022 by Lida G.
Everyone was very friendly and Dr. Badanes gave detailed information about my dogs condition. Both Dr and Staff were great. Handling of my dog Nelson was very good. They put him at ease as well as me!
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September 2022 by Susan L.
make sure you get client communications with your records. VRC refused to release all of the records until i sued them in court and their lawyer admits to hiding records from me for NINE months. I still believe their is other records they have hidden. They hired a major Philadelphia human medical malpractice firm to fight me as they know they are in deep trouble and they know their is dozens of more soon to follow me. The client communications show the egregious behaviors of the defendants. They maliciously and intentionally made a conscious decision to do absolutely nothing to even attempt to save my service dogs life after they stole 10,000.00 from me. They even lied in court documents and state they have no cameras inside or in the treatment areas. There own social media pages state otherwise. I filed a motion now for perjury against them. They refuse to attend depositions stating they need more time when they had TEN months to prepare for this case and they feel it is acceptable to cause the death of a little 15 pound dog. They then pronounced him dead with ZERO EVIDENCE he was even dead and then spent the next couple of days berating me in the medical records. They even wrote notes acting as if they were still giving my dog stuff when he was no longer there and AFTER they pronounced him dead. The doctor who pronounced him dead was in the waiting room with me the whole time so its magical she can be in two places at one time. They are so full of #### it is egregious. They have dozens of complaints with the state of PA and many more lawsuits soon to be filed in chester county pa common pleas court. They even admit they had no neurologist and no internal medicine doctor available for THREE MONTHS. Their entire website is FRAUD and they even commit unfair trade which you are entitled to 3 times damages for and attorneys fees and they charge for services NOT provided such as they charged me for 36 hours of oxygen when they used it for 20 and they charged me parathyroid when they did not do it and they charged me for ICU when they may have checked on my dog maybe every 6 to 8 hours. They never had him on a heart monitor, no continous bp, nothing as one would expect in ICU. They even refused to walk him and stuck a cath in him when he refused to urinate in his cage and then charged ME for it. They left my dog severely anemic, unable to breathe and a massive infection in his body and fluid build up in his lungs. Instead of doing something to save his life, they spent their time berating me on social media and in the medical records and then destroy all videotape. Even gave meds without my permission They have doctors working there who have histories of practicing medicine without a license and most of the techs who were responsible for my dog had no schooling and no license as a tech. They have no comprehension of vet medicine and admit in court documents that they do not take care of medical things. They leave it up to the vet who has SEVENTY other patients so you can imagine that NO dog , cat, rabbit or anything else is getting quality care. The one vet even went to off shore carribean school which is known not to hold up to us standards. She is involved in many other lawsuits at the same facility. The minute someone writes a negative review, multiple FAKE positive ones show up which is against pa vet laws. They are not allowed to misrepresent their ratings to the public. My dog even developed paralysis under their care and they did absolutely nothing to help him and i believe they caused it. They shoved him in a crate for FOUR days and did absolutely not one single thing to save his life and the client communications clearly show they had zero intentions to do anything. They refused to even feed him when he would not eat on his own. They even accuse clients of false things, then destroy all videos and lie in court documents. They falsely accused me of force feeding domino under their roof and violating their code of conduct. They then destroyed all video and sent me a copy of their ridiculous poster telling people to be
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July 2022 by Kelly B.
Went for a cardio work up. The staff was friendly and the appointment was on time. Dr. Miller and his nurse were amazing!!!
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June 2022 by Cris T.
Dr. Miller and the nurses provided excellent care to Alex during the exam. Dr. Miller also took the time to provide us with detailed information throughout the consult, as well as regarding the outcomes of the examination and next steps. Overall this was a great experience. A highlight for us was the way you took care of Alex during the entire consult. You were caring and knowledgeable. I would give you 7 Stars if I could!
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June 2022 by Stef S.
I never read the reviews. But my Peanutsauce (kitty) was in a bad way early this morning. And I had this place in my phone because it was close and my vet wasn't open yet. Long story short, I called and said we were coming in and most likely putting her down. I just want to say that I'm so thankful it was in the wee hours of the morning because it was very quiet. We really appreciated the comfort room. It really makes a difference. I actually feel better that it was there rather than in my sterile vet office. I do not know who the doc was that gave her the dose, but just want to say thank you. After briefly telling you of her history and recent rapid decline, I felt a smidge validated. It's not an easy decision when your pet is very alert when you get there. Thank you for letting my sweet girl pass while in my arms... we are numb and heartbroken and miss our sweet girl terribly already.
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May 2022 by Mary L.
Dr. Webb and her staff provided the best possible care for our family's lop-eared rabbit, Archer. Their response to his need for emergency care was immediate and, again, the care was the best. Even though euthanasia turned out to be necessary, Dr. Webb clearly explained all the options, so we knew we were making the best choice. I felt like Archer was her only patient this morning given how much care and attention she gave him and me. Thank you!
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May 2022 by Dyanna Michelle M.
My dog was well cared for in a time of emergency...couldn't have asked for better service. Communication with what was happening helped to calm me down and not worry (too much).
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April 2022 by Dan M.
I wanted to update my review to let everyone know that Austin O'Connell, the Director of VRC, lied to my credit card company when I contested their charges! So, first VRC's Client Experience Manager lied to me by saying I would get a call back from Hannah (Practice Manager) after reviewing my case. After repeated attempts to contact Hannah, she never spoke to me. And now, the Manager of the hospital, Austin O'connell, lied to my credit card company after nobody but the horrible, arrogant doctor talked to me about my disastrous experience. Seriously, what is VRC trying to hide? Please, please, please do yourself and your pet a favor and stay far, far, far away from this place! And, if you or someone you know works there, please make sure all issues that are not dealt with internally are reported to the Pennsylvania State Board. This is the ONLY way that anything will get better. You can find many more people with similar, and/or worse experiences on the Facebook page, AnywhereButVRC!
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April 2022 by Denise C.
When our vetrinary could not determine what was going on with our Stella, they recommended we take her to VRC. At this point, our vet had completed blood work and xrays and still could not tell us what was causing her lethargy. Due to Covid, we were not able to go inside, so an employee came out, took our information, and took Stella inside. As we were waiting for them to complete their assessment, we were contacted with an estimate and asked for a down payment. All before we even understood what was going on. In hindsight, it is apparent that they are more worried about payment then you or your pet. Long story short, they kept her for a day and a half, we went through two different doctors, and they still never determined what the underlying issue was. The following day we were told she was showing improvement and could take her home. We actually had to schedule a time to pick her up and when they brought her out to us, she looked just as lathargic as when we dropped her off. But we took her home, and watched her decline and die within hours. As we watched in disbelief and heartache, we did everything we could to make her comfortable. We even called VRC, even if at this point it was just for assisting us in understanding what we were witnessing g and if there was anything we could/should be doing that we were not already doing. As with every time calling, we were told a doctor would call us back. We NEVER received that call! It has been 5 months since losing Stella, our hearts still ache. Please do right by your furbaby and do not take them to this place. Note: I had to give one star to post the review.
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April 2022 by Khris D.
Terrible service, they attempted to significantly upcharge us for the care of our pet. They also succeeded in over-charging for a number of unnecessary treatments and care plans. They were also incredibly rude and impatient with a family member who has hearing challenges. This locale is flatly unprofessional and I would strongly recommend against anyone giving them business.
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March 2022 by Neil D.
The combination of caring andtechnical expertise at VRC is outstanding
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February 2022 by Virginia R.
This is (unfortunately) the second time I've had to bring a dog to VRC. With both pets the staff was beyond phenomenal and compassionate. This time truthfully I may have been over reacting so there was a bit of a wait (we weren't urgent but I couldn't wait until our vet opened on Monday). But the staff was kind and didn't make me feel silly for bringing him in. Anyway very helpful kind people. The staff deals with a lot especially given their upset stressed clientele and the current staffing challenges we all face - they handle it with grace. Communication
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February 2022 by Noelle L.
There wasn't an extremely long wait time as it was an emergency visit. The doctor was very informative especially about pricing for tests with options. I felt my cat was in very good care here.
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January 2022 by Lindsay M.
Everyone I came in contact there was very friendly and it made me happy with my decision to drive 1.5 hours for the consult. The vet was so knowledgeable and thorough with everything we discussed. I was very impressed. Overall warm and welcoming feeling from the moment you walk in the door to when you leave.
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December 2021 by Wendy L.
Everyone at VRC has been very friendly and helpful from the front desk to the exam room to the surgeon who preformed Jethro's procedure. They have been very compassionate and pleasant to partner with during a difficult time. The ability to get a consult for Jethro's ACL surgery and then getting the surgery next day was a blessing for us. The communication prior to the surgery and after was top notch! This was my first experience with VRC and I could not be more impressed. Dr. Coggeshall was amazing!