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March 2024 by Nancy Clifford
We had an incredibly positive customer experience while shopping for a new phone and in the capable hands of Will. He was personable, knowledgeable, patient, respectful, and facilitative. It completely changed our idea about what one can expect when being helped by a staff member. Will goes above and beyond to serve customers. So impressed!
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February 2024 by Linda Williams
I stopped in for a "stupid" question on my android. The gentleman was more than pleasant, fixed my issue, and didn't even blink as to how easy it was for him. It was appreciated and nice to meet someone pleasant these days!
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December 2023 by hitesh sanghani
I would give them negative. I have four words for them, rude, thugs, liars and horrible reps in the store. They received my phone few days back, I kept calling and they kept telling me that it is still not delivered. Had to complain to Verizon, Victra said they don’t have it, and then called me separately and said the phone is here. Not sure what the intention was. It’s better to drive a few miles and go to KOP company store.
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October 2023 by Jordan Chesney
I had to go into Victra to get a temporary mobile hotspot since the utility company outside my house accidentally cut my FIOS line and the repair time was 7-10 days. Anyone who works from home knows that temporary internet during that time is a must have.The Verizon help desk over the phone originally quoted me $160 for a month of service ($80 hotspot, $80 monthly charge with a data cap of 150gb).Once I explained the situation to the two gentlemen in the store, they came up with a much better, and cheaper, solution. They hooked me up with Verizon 5G home internet which is $35/mo (obviously I’ll only need it the 1 month) - and it has no data cap and 300mbps speeds. Best of all I can plug it into my existing router and all my devices come right back online. It’s been working great as a stopgap solution for the last few days until my fiber line can be repaired.Thank you Victra and Verizon employees!
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August 2023 by Ellen Radcliffe
Brandon relieved me of my concerns
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August 2023 by Candace Croft
Phone completely stopped working out of nowhere, was not planning to have to buy a new phone but Matt C. made the process a lot easier to bear. It was amazing customer service, got me set up with a new phone, case and accessories. He explained everything very well, patient and overall kind. I’m very appreciative for his help. It was an unexpected purchase but well worth it with the customer service assistance.
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May 2023 by Chirag
Visited this store location to get WiFi. Everybody was great and super helpful.
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March 2023 by Julianne Arizzo
Let me start off by said I DREAD shopping for a new phone and Verizon in general. I decided to stop by this store and lisa was AMAZING. She made me feel comfortable, explained everything simply, and even gave me next steps and things to follow up on. By far the best Verizon employee I have ever met
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March 2023 by Danielle Coyle
Upgrading our phones and plans was great today. Super helpful with explaining our options and getting everything set up!
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March 2023 by Lisa Freeman
Loved being at the Malvern store. All the employees there are excellent.
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March 2023 by Kevin Mengel
great store! very friendly and helpful
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March 2023 by Kevin Barker
Poor customer service. Person working there acted like I bothering her when I asked if I could buy a phone. Said they only have two available phones and would only quote me on $$ per month. When I asked if there were other stores that had other phones…I don’t know and I can’t help you with that.
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March 2022 by Mair C
Great 2 thumbs up
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March 2022 by BlkSanta X
Lala and Mike completely revamped my business plan
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March 2022 by Jen Walker
My husband and I made an impromptu stop when his phone began acting up and we decided it was time to upgrade. The store manager was FANTASTIC. She made sure he was set up and good to go. So pleasant and attentive! If we have any more needs while in the area this will be our go to place!
