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October 2023 by Jim W.
Phil at the office and the end product was all very good. I am very happy with the shed. The customer service during the process and delivery was not. I paid for Tuff Shed to get and do the work for the permit. Two weeks into the process i called Tuff Shed and asked for an update on the permit. The person told me they were not able to download a permit application from the township nor where they able to get a hold of anyone at the township. After this phone call, I immediately called the township and within 10 minutes i had the permit application in my email. I did in 10 minutes what they couldn't do in two weeks. Delivery was supposed to be on a Sunday between 8 and 10. I received a call from Tuff Shed delivery driver that they would be there at 10. 10, came and went and i emailed the contact people on the delivery side of Tuff Shed with no response. I called the delivery phone number, left a voice mail and no response. I get it is Sunday, but if you are delivering sheds on Sundays you should have someone answering the phones or answering emails. The delivery driver finally came at 1PM. 3 hours late with no phone call. All the driver had to do was pick up the phone and say they would be there at 1. that would have been fine. I didn't care if it was installed at 8AM or 8PM. When they don't call, you basically cant leave your house because you don't know when they are arriving. Its just called common courtesy.Like i said, Phil at the office fantastic. The end product is above average, but the customer service greatly lacks at that company and i put a major emphasis on customer service. I couldn't rightfully recommend Tuff Sheds knowing that they wouldn't be treated with respect and courtesy that customers paying this kind of money deserve.
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August 2023 by DD
Perfect! I found Tuff Shed through a search. They have a great online building tool. Phil contacted me when I saved my specs. We visited the Malvern location where they have some sheds, samples of the siding, paint colors, etc. The materials were high quality. We ordered the shed that day. The follow up scheduling, installation & follow up were seamless. I would highly recommend Tuff Shed.Services: Custom shed design
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June 2023 by Jenny L.
My experience with Phil to purchase my shed was incredible. Phil was very responsive and patient. He made the process easy despite the nightmare I had with the City of Philadelphia to get the permit, which Tuff Shed acquired for me. I would highly recommend this location. I absolutely love my Premier Pro Tall Barn!
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November 2022 by Adrienne Burwell
PJ and the Tuff Shed team is awesome! They were knowledgeable and professional. They kept in touch with us throughout the entire process. I highly recommend this company!Service: Shed installation
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October 2022 by Matthew Verna
I’ll start by saying I was in need of a shed ASAP. I reached out to PJ late evening on a Thursday. He responded almost immediately. He then advised he was going to send a link for me to take a look at to answer and questions I have and I could use to design the shed. I received that link shortly there after. The site was easy to navigate and build the shed I wanted. I submitted it and the next morning received a quote by 9:00 am from PJ. We discussed a few details and setup payment arrangements which worked for me. I received a phone call that evening around 7:00 to setup an installation date approximately 2 weeks later. The installation crew showed up on time and did their job with no issues. A phone called followed from PJ making sure all was well. I am definitely satisfied with every aspect of the company and would definitely recommend them or use them again.Services: Shed installation
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August 2022 by stacey bruhn-robinson
Tuff sheds was the most horrible experience. They refused to give me a copy of their insurance so i could get the permit they required to deliver the shed. They had no problem taking my money though. We ended up having having to fight home depot for my money back. After finally getting it back we went to Stoltzfus structures and they sold us a shed and we had it delivered in 4 days. Tuff Sheds was the worst. I will never deal with them again.
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August 2022 by Rachael Flynn
Pj has been great, and got back to me quickly with all of the answers to my questions! Looking forward to install and will add photos then.
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August 2022 by Zach Bullock
A huge thanks to Pj and tuff shed for a truly great job. There were hiccups but it was handled the right way and the results of the team were great. Cabalerro shed builders service were great as wellServices: Shed installation
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August 2022 by Kevin McCarthy
Worse experience we encountered with any type of business big or small, the main office was rude. And would not send the necessary documents in order to have our shed shipped, but they did not have a problem taking our money, thank God homedepot stepped up and made it right. Just be prepared to wait 6 months for a shed that you might not even receive.
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August 2022 by Brian Schulte
Tuff shed is amazing! Can't say enough great things about them. PJ and Tim (Malvern, PA) are the best!
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August 2022 by Richard F.
We approached Phil Billetta of Tuff Sheds for a storage shed. Right from the beginning he was responsive and eager to work with us. He not only quickly provided us with a quote but importantly, gave us some nice guidance on how to select a shed. We certainly would work with Phil and Tuff Sheds again.
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July 2022 by Elizabeth Jonas
I spoke with Mr Billetta this morning to arrange for a Tuff Shed to be built in our yard. Mr. Billetta was very knowledgeable and helpful with assisting me to fill out the required documents and understand the process. We are excited to see our new shed finished in our yard. Thank you for all your help and guidance. Elizabeth Jonas
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March 2022 by Evelyn Paiz
It was a pleasure to deal with pj. He was able to help us getting the shed that we need.the price was very good.If you need a shed quickly Tuff shed is the way to go. And pj will help you. He is the best.Services: Shed installation
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December 2021 by Lakeila
I had the pleasure of coordinating my project with the sales rep. Philip Billetta. He was kind, punctual, very professional, and responsive, by letting me know how the building process worked. The process moved along quickly. Unfortunately I hit a road block with the building permit process. So I declined to proceed with the project until I have the building permit situated first. Other than the permit situation, everything was excellent.
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November 2021 by Chris C.
Thank you for your help PJ - Great product. L
