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March 2024 by Ted Kirsch
Great efficient service keeping us safe.
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February 2024 by mia valentine
Friendly staff , on time and fast service. A+
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February 2024 by Danielle Curione
Honest and friendly! Definitely will be back!
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February 2024 by shawn piotti
Do not recommend going unless you want to spend more money to replace wheel studs due to them ramming them in with impact gun destroying the threads.
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February 2024 by Dave the Author
Was driving home during the most recent winter storm with snow coming down and ice all over the roads, when something punctured my tire and it was losing air fast. I pulled into the Pep Boys in Malvern, desperate for help. They fixed the tire, refilled it, and had me on my way in 30 minutes. And for a really low price too. Can't thank them enough! They really bailed me out of that situation!
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February 2024 by Justin O'Connor
My car overheated while I was on my way to work about 2.5 miles from the shop. I managed to get it there slowly but surely. I believe bill was the first guy I spoke to said they were a little busy morning but would get to it in the afternoon. I was ok with that since I had to go to work which was right down the road. Got a call it was my heater hoses 2 of them needed to be replaced. I spoke to the mechanic Jake several times and let me tell you forget about Jake from State Farm Jake from pep boys was very accommodating and honest. He really helped me out and appreciate everything he did for me. I can tell this shop really care about their customers. Can't say enough about the service I received. Thanks again guys.
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February 2024 by Ryan Ganley
I normally don't write reviews, but thought I should share this story about a simple oil change:I didn't have time to change my own oil, so I decided to use this shop and requested a full-synthetic oil change with my vehicle, and was charged for the additional fee for the more expensive oil which I fully expected and agreed to.Synthetic oil lasts 7,500 - 15,000 miles on average. After only 5,500 miles I received a oil alert message on my car. After further inspection on my part, they installed a cheap small oil filter and my oil level was dangerously low. Keep in mind, I do not have any oil leaks in my vehicle, the shop must have miscalculated the amount that should have been put in, and I'm not even sure if they utilized the synthetic type I had requested.If they can't handle an oil change, I'd be wary of utilizing this shop for other services.
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February 2024 by Dan DiSanto
all good
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February 2024 by Jeremy Miller
They stayed late on a rainy snowy day to fix my tire. Did it without issues and was able to get back on the road without issues.
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January 2024 by tom lengyel
I am pleased with the service (Bill) provided.Oil change and air filter.Very well organized and detailed. Looking out for the best interest of the customer.Coupon helps with the cost. Thank you.
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January 2024 by Jon Hall
Aside from my box of car care products mysteriously being strewn all over my trunk, it was a good experience.
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December 2023 by Brendan McGill
Great service!
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December 2023 by Kristen Ilsemann
finished my service in an hour at the end of the day and very friendly folks working there
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November 2023 by Bobbie Walker
Bill is friendly and efficient. I brought my car in for a state inspection. I was informed every step of the way about what needed to be done. The work was completed quickly. Car runs great!
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November 2023 by David Faunce
Counter service was lacking and uncaring of disservice to customer. 4 tires to be replaced was given an estimate of 1.5 hrs to replaced even with a pre existing appointment time, which made absolutely no difference as to when work started. Work started 2 hours later than the appointment time and finished almost 2 hours after the original estimate. There was no communication of any delay, knowing the customer was waiting and not dropping the car off. At least one other vehicle, a walk-in arriving just before I arrived, for a tire replacement, was serviced and completed before service on my vehicle had begun, making the appointment seem useless. When arriving at the counter after 1.75 hours initial wait time the service manager seemed full of excuses and was unapologetic as to having to wait an additional hour or more to complete the job of replacing all 4 tires. While making technical strides to inform customers Pep Boys seems to have missed the mark on letting them know that there was a delay in initial time estimates and employees being apologetic in any way shape or form - ‘hey… sorry you had to wait around so long.’
