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October 2023 by Lance Mobley
Malvern Saddlery is a great local small business. They provide professional and knowledgeable service. Their store is always showcased with the best product & looks spectacular. I personally like to check out their social media for their unique postings! Highly recommend.
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August 2023 by Sean McDonald
Employees are both rude and if one is the owner.. yikes
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June 2023 by Donna NOBLE
Andra was very helpful with all my needs and wants thank you see you soon
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January 2023 by Liv Leone
I honestly have to say that you could find better customer service at your local McDonald’s. I have been a loyal customer of Malvern Saddlery for years, purchasing several high end items from the shop. For example, I ordered a fully custom pair of Tucci tall boots through Jill, several pairs of half chaps, and my Equipe saddle over the past few years. My saddle no longer fit my horse correctly, so I contacted Jill and she sent a saddle fitter out. It was then sent to Equipe to be adjusted. A month later I was contacted and told that the saddle was ready to be picked up from Malvern. I then called on a Saturday to see if I could pick the saddle up and find out how much I owed them. I was told by the staff that they knew nothing about the saddle and what I owed. I was told that I would not be able to pick it up that weekend and that they would have somebody call me on Tuesday. When I received the call on Tuesday, I decided to have the saddle shipped at this point because my horse was getting extremely back sore from using saddles that do not fit correctly. I paid for the adjustment, shipping, and a tack soap and received a call that it would be shipped out that day. By Sunday of the next weekend I still had not received the saddle and decided to call to see if they had received a tracking number. I then got an email with the tracking number and was told that it was delivered on the previous Wednesday about an hour away from where it was supposed to be. The saddlery’s “Shipping Expert” had shipped the high end saddle to the wrong town. Panicked, I tracked the saddle down and drove two hours round trip to the garden center that it had been delivered to. There I found it uncovered, moldy, and with a rip that was not previously there. I immediately contacted jill and sent pictures of the damaged saddle. She offered to send me a saddle cream to wipe the mold off with and is claiming that the rip was there before the saddle was sent out. Disappointed is an understatement. Thousands of dollars later and I am left with a moldy, torn saddle. I will never recommend Malvern saddlery to anyone again.
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January 2023 by Marj Hunsicker
Great service and quality products at this tack shop.
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January 2023 by Rachael Frain
Love the boutique feel of this place and their selection of some higher end material. Each time I've been in, the sales staff has been very helpful!
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January 2023 by Lucy Unger
Sold me a helmet that didn't fit and then wouldn't accept a return because it was a sale item, which I was not told at the time of purchase.
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October 2022 by Liv L.
I honestly have to say that you could find better customer service at your local McDonald's. I have been a loyal customer of Malvern Saddlery for years, purchasing several high end items from the shop. For example, I ordered a fully custom pair of Tucci tall boots through Jill, several pairs of half chaps, and my Equipe saddle over the past few years. My saddle no longer fit my horse correctly, so I contacted Jill and she sent a saddle fitter out. It was then sent to Equipe to be adjusted. A month later I was contacted and told that the saddle was ready to be picked up from Malvern. I then called on a Saturday to see if I could pick the saddle up and find out how much I owed them. I was told by the staff that they knew nothing about the saddle and what I owed. I was told that I would not be able to pick it up that weekend and that they would have somebody call me on Tuesday. When I received the call on Tuesday, I decided to have the saddle shipped at this point because my horse was getting extremely back sore from using saddles that do not fit correctly. I paid for the adjustment, shipping, and a tack soap and received a call that it would be shipped out that day. By Sunday of the next weekend I still had not received the saddle and decided to call to see if they had received a tracking number. I then got an email with the tracking number and was told that it was delivered on the previous Wednesday about an hour away from where it was supposed to be. The saddlery's "Shipping Expert" had shipped the high end saddle to the wrong town. Panicked, I tracked the saddle down and drove two hours round trip to the garden center that it had been delivered to. There I found it uncovered, moldy, and with a rip that was not previously there. I immediately contacted jill and sent pictures of the damaged saddle. She offered to send me a saddle cream to wipe the mold off with and is claiming that the rip was there before the saddle was sent out. Disappointed is an understatement. Thousands of dollars later and I am left with a moldy, torn saddle. I will never recommend Malvern saddlery to anyone again.
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April 2022 by Lucy M.
I came looking for a basic riding helmet for riding lessons. After trying multiple options that didn't fit on my head I was sold a helmet that my riding instructor refused to let me wear in the ring because it was too big. I sent my husband to return it because I work during the day. They informed him that this was a sale item and couldn't be returned. News to me!! (Despite the fact they claimed they had told me all about the sale and return policy. I didn't even know it was on sale!) I certainly won't be going back. Anybody need a large helmet?
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January 2022 by Charles Cadwallader
Very nice store, I went there to see if they had any idea of where I could get leather repair work done, and they directed me to a great guy.
