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March 2024 by Bryan Fenoff
This place will rip you off any moment they can. They tell you the will dig in your tanks for free and there is not any surcharge to the propane other than 3 year contract. Well they charge 1.25 once almost 2.75 higher than any other delivery company. You can sign up for a 'contract rate' for the heating season but you better watch your bills as they will charge you higher than that rate. they did this twice this season. last year they waited until my contract was over and came out the day after to fill my tank so they could collect an additional 1.50/gallon for 500 gallons. THIS PLACE SUCKS. THEY ARE SCHEISTERS! If you are stuck in a contract with them already, ask to speak with Joan. She is super kind and fixes everything for those that notice.
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February 2024 by Ted Nawalinski
A power surge completely destroyed our heat pump and we wereunknowingly on emergency heat for a month until we got a $900+ electric bill! After reviewing several options , we chose a new heat pump with propane backup. The heat pump was installed in days but we still needed backup to make the system serviceable. Great Valley Propane responded very quickly with a new tank and temporary connections within 2 days. After a week living with inside temperatures of 45-50 we really appreciated the service and attention we got from Great Valley to bring our house to a livable temperature. Chatting with their installer, I was impressed with the patience and detail he shared to explain everything I didn't know about propane use. High marks for all aspects of this operationk!
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February 2024 by Jen Jablonski
I have been a Great Valley customer for 9 years now. They are wonderful. Joan is very helpful and always pleasant on the phone when I call for refills and they are out within 1 to 3 days. Excellent service. Thanks guys!!! ?
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December 2023 by Lourdes Alvarado
Great Valley thus far has provided timely exceptional service!Very greatful ?
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November 2023 by Monique Crusco
The technician was professional, knowledgeable and very efficient. He arrived earlier than expected and completed the job quickly. We are new customers with Great valley and very happy we switched.
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November 2023 by Mildred Sisk
I never had knowledge of propane use and was made to feel knowledgeable and at ease with it's use. I felt as though they are very competent and understand the importance of my tank in my Townhome as per HOA fenced and they handled it professional. I am glad to receive bill online and auto pay is one less thing I have to worry about. I am enjoying my fireplace now.
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November 2023 by WILLIAM CORCORAN
Stay away from this business. These people are the worst. They overfilled my tank nearly causing a catastrophic explosion. The customer service is awful you will never get a manager. When you leave them, they will fill your tank at astronomical rates out of contract as a parting gift—-when you tell them you won’t resign. See the reviews they have likely hurt countless other people. I have to pay for a complex alarm system and enhanced video to protect myself from retaliation.Note to Great Valley Propane:Joan sent me a contract and I told her that I had questions and would like to review. JOAN said the person that handles contract questions is JAKE and that he would call me back. JAKENEVER CALLED ME BACK. I repeatedly called JOAN for two weeks and she promised Jake would call me back.I feel that my family has been victimized by your unscrupulous business practices. I tried reaching a manager (Jake) for two weeks to discuss my concerns while I attempted to negotiate in good faith. You sent me a contract via e-sign that I did not sign because I was waiting for Jake to call me back to discuss my legitimate concerns. Great Valley Propane Retaliated against me by filling my tank at an outrageous price per per gallon when I had legitimate questions about the contract. GREAT VALLEY NEVER RESPONDED TO ANY OF MY CALLS TO DISCUSS MY CONCERNS WITH A MANAGER.WHAT GREAT VALLEY PROPANE DID TO MY FAMILY WAS COMPLETELY UNSCRUPULOUS AND ANTI-AMERICAN. When American’s negotiate in good faith, we do not stick it to hard working families by FILLING A PROPANE TANK AT AN OUTRAGEOUS OUT-OF-CONTRACT PRICE WHEN THE CUSTOMER IS IN THE MIDDLE OF NEGOTIATING A CONTRACT. GREAT VALLEY DISMISSED ALL OF MY SAFETY CONCERNS. ALL OF THIS WOULD HAVE BEEN EXPLAINED TO YOU HAD ANY MANAGER RETURNED MY CALL..Footnote: JAKE CALLED ME BACK THREE WEEKS AFTER, but this was after Great Valley Propane filled my tank at outrageous out of contract pricing.These guys are a nasty lot. Plus, Jake was all smug because he “got me”. DO NOT LET THIS HAPPEN TO YOU. See the one star comments—-this has happened to another family.
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September 2023 by Ken Barnes
Everything went according to plan with getting tanks ordered, delivered, & installed for my home generator. Very satisfied with their service as well as their pricing. We now have piece of mind in the event of a power outage.
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August 2023 by Dan Dixon
Just had Great Valley Propane install service at our home. The installation went smooth and professionally. The techs explained all aspects of the system. Very happy with the experience. I would definitely recommend their work.
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July 2023 by Claudia Chamberlain Zohorsky
Great Valley failed to honor a contract install in 2021 and we had to hire a second company who has been supplying us ever since. Then, two years later out of the blue, Great Valley came on our property without authorization, filled our tank and charged us saying we had not canceled our contract in writing versus over the phone. Beware of disreputable practices!
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June 2023 by Brands Imaging
We recently bought a house that had no natural gas line and needed a service. We called GVP and they were really cool over the phone. I may have spoke to someone in 'sales' but it was very relaxed and a simple convo, I didn't feel routed overseas to speak to someone.We had them remove our old oil tank and replace it with a large, propane tank. The price was good and the service was quick but we had a problem. The old tank was buried too high and the top of the tank was quite an eye-sore. The came back once and tried to apply dirt to it and smooth it out and it didn;t work. I called again and they came out with an excavator and dug up the entire tank again and moved it over and lower.They could have fought me and made a big deal about it but they were really cool about it and followed through. Good people over there.
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May 2023 by Michelle Dampman
I had two propane tanks placed at my house last week for a pool and spa. The gentlemen let me know they were there and walked me through the whole process. They were professional and polite and very helpful in explaining everything to me. From the initial call to installation everything was seamless. I would highly recommend Great Valley Propane.
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April 2023 by Fred k
A delivery driver told me that my generator was not installed properly and refused to deliver propane. Service People and another propane company said install was fine--more expensive piping was used. Great Valley charged me for refused install.It was good they did, because I found a better and cheaper propane company.
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March 2023 by lynda e.
I was shopping for a new propane supplier after constantly being price gouged by Amerigas. I called GVP. Their sales rep came out, looked at my tank and property. I decided to make the swap, signed the contract, etc..A few days later, the tank installers came out to look at the tank and said they might have to move it-but that it shouldn't be a big deal. Move it? Why? It's been in the same spot for 20+ years( I recently acquired the home- tank was leased by former owners). I then got a call from the sales rep stating "Bad news, the tank needs to be moved and all the gas lines to the house and pool would need to be replaced/retrenched. He said he wasn't sure how much it would cost but his guestimate would be $3500. I canceled the contract and started calling other propane suppliers. Long story short, Dieter Bros. came out, swapped out the old tank, put the new tank in the same spot-no new gas lines or trenching AND better propane price. It pays to shop around-Shame on you Great Valley Propane for trying to take advantage of me.
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February 2023 by dan rottenberk
They removed my old oil tank, installed new LP tanks and worked with my plumber to get my new boiler setup.