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March 2024 by Brittany Harmening
Deceptive listing descriptions, horrible return policy.
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February 2024 by Ally Johnson
I always check this site before I purchase a baby item. They have great customer service and ship quickly. I was able to get an item that typically costs $300 for $38 with all working parts, in great condition.
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February 2024 by Lauren Jung
Goodbuy Gear is amazing! We bought an open box camera from them and unfortunately the camera had a tiny glitch in the video. I emailed Randi from customer service to coordinate a replacement. Not only did he promptly send us a new one, but he also did not require us to send in the current camera. Now we have an extra camera to donate or use. I was really impressed with the response time and resolution of the issue. I will definitely be buying from them again and recommending them to others.
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February 2024 by C H
THIS IS NOT A RETAIL STORE. ONLINE ONLY. DO NOT GO TO MALVERN TO SEE PRODUCTS AND BROWSE. YOU CAN PURCHASE AND PICK UP THOUGH.
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January 2024 by Mary Hollifield
I was thrilled to discover this way to sell my baby gear! Offering pickup at a low rate was wonderful! Friendly and on-time!!!
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December 2023 by Buenos Diaz
Great company and great people!
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September 2023 by Emma Ukonne
Was worried when ordering that this might not be legit but the prices were 50%+ cheaper buying open box here than buying new and after reading other reviews I figured I’d give it a shot. Bought 2 Tiny Love play mats ($110, $70 new - got them on here for $60, and $40) labeled open box. They came clean with all the pieces and I couldn’t be happier. So happy I saved the $80 by ordering through here. I also got a swaddle and a pacifier clip to get the total up for free shipping - also both new in perfect condition. I ordered Friday and it showed up on my doorstep Tuesday. I’ll be a returning customer.
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September 2023 by tiffany mosley
I worked with Goodbuy Gear in Alexandria, VA. I had a fantastic experience with the pick up service as well as the actual posting and sale of my products. I listed for items and they all sold in about a month. I will definitely work with them again.
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September 2023 by Leah Baker
I absolutely love the business model for Good Buy Gear. Not only do they recycle great products, but they handle much of the legwork, too! I bought a high end used stroller I was so excited to get my hands on. When it arrived a critical piece had broken in transit. I sent a few pictures to the return department and I worked with Katie to try and fix and possibly repair it. Unfortunately, after some research it was decided that the stroller could not be repaired, so they delivered an excellent replacement for the stroller I had initially purchased. It was packaged very well, and even came in the color I originally wanted but couldn’t find! Katie was so professional and courteous and I felt very comfortable working with her. I’ve never had better customer service, this is an excellent and trustworthy company.
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July 2023 by Emily Truett
Have had only two experiences with GoodBuy Gear and both have led me here to this review. About two months ago I was thrilled to find the stroller I wanted on this website complete with full stroller system! However, after a few days of use we noticed an apple AirTag on the stroller and reached out and they simply told us to throw it away. I explained this was a major safety concern as these people have now seen our address and what our daily walk schedule looks like… never heard a word back. I decided to try the other side of their business and sell some items back to them. The setup for this was easy enough but despite having a window for pickup, the driver arrived 15 min ahead of that window. They took about a week to inspect the items and then came back and told me the condition of the bassinet wasn’t good enough for resale and they would be donating it. However, the bassinet was literally never used. It was part of the stroller system I purchased from them just two months earlier, and I have twins so the bassinet was never used because it could not hold them both. Buy and List on marketplace and spare yourself from dealing with these clowns.
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June 2023 by Britania Bolli
I was a huge fan of good buy gear until recently. I’ve sold and bought many things from them for the past 3 years. I ordered a infant car seat that was advertised as open box. It was clear it’s never been used however it was missing the manual no big deal. After looking up the manual and installing I realize that it’s missing a sensor for the safe technology. It’s frustrating because I purposely bought this car seat for that feature but because I don’t have the sensor it’s just a basic car seat now that I over paid for. Unfortunately, I purchased the seat months ago because it was a great deal so I can’t even return it but I feel that they should’ve noted that the manual and sensor were missing in the item description
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April 2023 by NATASHA CHILDS
Do not use this service. I had to drive an hr to drop my stuff off only for them to tell me nothing can be resold except for my breast pump a spectra S2 for $29. I was going to go pick up my stuff but it was such a hassle to get all that stuff( pack n play, bassinet, 2 bottle warmers, baby carrier) up there I decided to just let them keep it for donations. I’d rather just give the stuff to GreenDrop going forward, at least they’d come pick it from my house!
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March 2023 by Victoria B
I ordered an item that was missing a piece. I contacted their customer service about it and they were able to send me a link to buy a replacement piece from the original brand and gave me a partial refund to cover the replacement piece! Their customer service agent was friendly and issued me a partial refund really quickly! I am really happy with my customer service experience!
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March 2023 by Stacy Suardi
The customer experience here is top notch. I had a couple issues with an order (one they even caught for me) and they were able to fix everything AND even follow up and get me a product I was looking for. Babies are expensive and this is such a great way to get open box or gently used products for them without breaking the bank! Defintely will use again.
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March 2023 by Alyssa Dinan
We had a wonderful experience working with the team at GoodBuy Gear. We had made a mistake when ordering our item and the GoodBuy Gear team was incredibly understanding and accommodating and made sure we were able to end up with the right item. I would recommend this company to anyone looking for open box items that come exactly as pictured (our item was in perfect condition) and we will definitely look at GoodBuy Gear for additional baby products going forward.