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February 2024 by E R
Hi - usually I don’t post reviews as I don’t want my opinion affecting someone. But this DD made me go thru.Very very rude behaviour over this weekend (02/25) , especially guy on Bluetooth who doesn’t speak well and doesn’t know how to treat customers is being kept on register to take orders.I literally had an argument as he was not taking the order properly and commenting something in his native language. So I got irritated and ask him to call his manager and even his manager is not at all ready to listen and he is backing the guy on Bluetooth. So I had no choice left ,cancelled my order and walked out. Even the place was not hygienic. I would never go back again.I request everyone to avoid this DD , so that it wont ruin your day.And if possible need to complain to health department.
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February 2024 by Michael F
11:00 on a thursday, aloud door chime goes off, two people sitting at a table in a otherwise very quiet and dead location, staff is having a conversation by the oven, keeps chatting as I stand by the register.I leave.
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January 2024 by Alicia Handian
Employee running the store most of the time as of late is not only very rude, but messed up my order last time and gave me 2 donuts instead of the 3 I ordered. He also gave me the wrong one. I figured that was fine, no big deal. Came back again today, and he came back into the store after taking out the trash and started handling all the customers orders without washing his hands.
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January 2024 by Pankaj Bhumireddy
The desi guy Who probably is also the owner is the worst Dunkin’ service I have ever had. This is the 2nd time I had seen him get impatient for filling up a regular coffee. Took away my rewards and said ohh it didn’t work and call Dunkin. Save your time and better try at Lancaster avenue. I feel sorry for his employees who had to listen to his rant.
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November 2023 by aaron feller
Staff is always friendly and my order is always correct. They make some of the best Dunkin coffee Ive had.
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October 2023 by kiran kumar
The person at the register is always on Bluetooth phone talking to someone else and doesn’t give a damn about customers, he don’t listen what customers say and I also see him mocking some of them. Very bad and rude customer service! Hope they fix it.
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October 2023 by Poojitha Jella
The second I walked into the store, I see the person working the counter on a call with someone else in another language. When I said I wanted munchkins, he yelled at me in some random language. I asked him to repeat and he screamed "5 or 10 munchkins!" I said 10, and so he went to the wall with the munchkins and yelled in some random language again. I assumed he tried asking what munchkins I wanted so I said powdered sugar. He just looked back at me so I thought I was supposed to order another type. I said pumpkin and so he put only pumpkin munchkins in the bag and threw them to us without saying anything. Terrible service, but those munchkins were worth it(even though we didn't get what we ordered).
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September 2023 by Adam Poole
They have an Indian server whose English isn't the best. They missed part of my wife's order. Jeet went back and was berated by the man for missing her order.
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August 2023 by Melissa Straiton
I really like this particular location. The staff is sweet and it's easy to get in and out of. Very clean spacious store.
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July 2023 by Derin
Often times short staffed, no one greets or even acknowledges you when you enter the store, and there always flies hovering over the donuts. My orders were messed up 4 times in a row, regardless of how many times I explain they manage to screw it up one way or the other. The worst dunkin I ever stepped foot in.
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June 2023 by Philly Gyal
I drive put of my way every single to day to come her. The owner is awesome, and he doesn't ever need to ask me anything other than hot or iced & what size since about 2013 ??
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June 2023 by Kirk Simmon
I get my donuts and coffee for the car show I sponsor in Malvern Monthly. The Kirk Simmon Team is the top realtor team and we love cars and houses. This dunkin is always in point with our preorder and never lets us down. They offer large boxes of coffee and donuts to help with our event and they have a clean dining room. Very easy and convenient location next to the Pjs and the Residence Inn
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February 2023 by Qin Gui
I placed a dozen of donuts through doordash for pickup. I arrived and the person said there is no order. I tried to show him the receipt, but he didn't want to see and kept saying no order. He didn't want to help and didn't want to do anything. I asked where the manager is. He didn't response. Then I left without getting my item. It's a horrible experience.
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January 2023 by Betty S
The place is very very dirty. The floor is filthy. The bathroom is absolutely disgusting. It looks like no one ever cleans the bathroom. The toilet and the sinks are covered with gunk and hair. There is some cream like stuff smeared all over the inside of the women’s bathroom door. Super gross! And the worker sags his pants showing his underwear.
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October 2022 by Robert Daggett
It's ok. Not remarkable not awful.
