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December 2023 by erin
staff is rude and plays favorites, they would gossip about the patients while we were trying to sleep, and if anyone said anything about it we were “disrespectful” they wouldn’t let us brush our teeth, we got in trouble for shaking our legs when sitting down, which many people know is a way to ease anxiety. there were some nice staff but a lot of them were just power hungry and treated us like we were in daycare not a mental hospital. one time i was just throwing away something and said hi to someone from another unit and i got screamed at in front of the whole hospital. also a few staff members had a gc and would gossip abt us in it. basically they just need new employees.
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November 2023 by IR P
I grew up in the system and was thrown here in the mid 90's no child should ever suffer what I suffered in this place the staff roster consisted of mostly white racist who labeled us kids as throwaways I spent every day fighting for my life in this place and the memories still haunt me
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September 2023 by Jamie Dolheimer
I was here two years ago after an attempt and some of the staff was so rude. I arrived there at night very scared and confused. The next morning the staff wasn’t very helpful with me being new. I didn’t get a welcome basket like the other girls got. Girls were constantly fighting and you never really felt safe. Some of the staff was nice but there were definitely certain staff members that should NOT be working there.
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June 2023 by Jay Mason
So, a lot of the reviews said this was a horrible experience, and I became extremely nervous before I went here. Don't listen to these reviews. For the most part, the staff was great and they tried their best and listened to you. There were a few staff members that I did not like very much, but they weren't there very often. One of them would roll her eyes a lot and kinda treat the kids like they were way beneath her, and the other one ran a group that was just very triggering for a ton of kids and even the other staff members were like "Yeah don't listen to a word this guy says." The night shift would be loud sometimes, but the hallway did echo a lot. I think when it comes to the kids behavior it really depends on who is in your group. I was in the teen girls side and there were only two kids who would get into fights, but the rest of them were actually really great and helped me a lot. I think something that's very important to remember is the staff is not against you. They are working to help you the best that they can, and if you have a problem, you can talk about it. Many of the reviews complained about the shower situation, but I was here a few days ago and the showers were okay for the most part. Sometimes there would be a bug or something, but that can't really be helped since this particular location is in the middle of a grass field. Thank you for reading my review, and if you are going to Devereux I wish you the best, and please don't give up on yourself. You are worth the help.
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June 2023 by etnko
i was sent here for suicidal ideation for the first time ever over a year ago. the experience was horrible. i was there for almost two weeks, and had only been to two group therapies. we literally just played card games all day. staff were extremely rude except for two older staff and one younger staff. a girl was self harming in the day/common room and staff did nothing and just talked about it and watched. staff also talked about personal things and even made fun of patients right next to said patients. showers were disgusting. the smelled bad and even had mold and brown stuff in the showers and never got cleaned. one staff was extremely rude to everyone for no reason. i’m transgender so i had to go to the kids side, this staff went out of her way to separate boys and girls and made me go with the girls and said “ youre not really a boy you just identify as one”. doctors,nurses, and therapists were extremely nice, and only staff deserving recognition.if you’re going to devereux, be prepared for a rough time.
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March 2023 by Khalid Motin
The people were very awful they always put me in a locked room for no reason and they always will put me in my room and they would give me needle when I be agitate and they did not respect my family or the patient.
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February 2023 by brittany peachey
As a mother, when reading these reviews I became very nervous about my child reciving treatment from this facility. I was reminded from someone that most people who write reviews for really anything it is usually only for bad reviews. I am so glad I listened to them because the staff is super friendly, helpful and listen to you as a parent and makes sure your voice is heard. They spend time helping your child and put in alot of work to do so. The nurses are super friendly and helpful with questions! I know it's hard when you have to find a place like this to send your child to, believe me I know.. however I do feel like this is a good place, better than most that I have heard of!
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October 2022 by Hiyori Tomoe
Please ignore my name. I was here for two weeks a few months ago, which wasn’t necessarily bad. I did however find some of the staff rude? They also have weird/personal conversations while we were trying to sleep, and they were actually loud. It’s like they didn’t care if we were awake or not. Depending on when you showered the bathroom could either smell okay or horrid. It was basically disgusting overall for showering, but the bathroom stalls in themselves were fine. Some thing I do miss though, is the peers I made there. I know that we’re all supposed to be focusing on our own treatment, and I was. I had a couple preferred peers, and I miss all of them dearly. One made a sign for the two of us on our door, and when I was discharged, they told me to take it with me. Since then it’s been hung up on my door, and I haven’t actually been able to bring myself to take it down. I wouldn’t say the place is absolutely terrible, but it definitely wasn’t a great place either. I did get the help I needed, and that’s really what matters, right?
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September 2022 by destiny
I was here for about a month back in march. it wasn’t too bad. my only complaints are that 1. the showers often had stink bugs and mold and it usually smelled VERY bad.. like genuinely the worst smell i’ve ever encountered. 2. some of the staff aren’t meant for the job. i loved most of the staff because they were fun and most of them were helpful but some of them didn’t really seem to care about their job. some night time staff would sit in the hallways and have personal conversations on the phone or with eachother and would talk loudly when we were trying to sleep. it wasn’t a negative experience for me overall though. the staff who care are genuinely some of the best and most helpful people ive ever met and most of the food was actually good lol
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August 2022 by My rh - Handbook
High turnover and I mean a new therapist quits weekly to monthly and disrupts the consistency and connection you need to do the therapy work. Allie was ok at first not great but consistent then kept looking at her phone and doing other things during telehealth appts.Autisitc kids run circles around therapists and need psychitrists for secondary problems. They did not have any. She never included me, the parent and sole custodian and after 3 months in program she would schedule appts then not show up or cancel them and started to bring some new person in. She wanted to do a home visit while she had covid. It means the program is useless without consistancy. She also told my kid at discharge that he could call her at any time without my knowing or permission.My kid told me that. My 14 year old doesn't need a 30 something adult grooming him thanks. That was illigal to do. Also for being so consentrated on people with autism on the website and their secondary issues, they didn't even know people who have autism do not benefit from dbt and cbt anyway but we were hoping for some coping skills instead of just tantrums and a kid who constantly manipulated anyone for his benefit.Everywhere else is the same so no big suprise but waste of time completely.
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August 2022 by Sylvia
I was here twelve years ago. Theyd threatened to sedate you at every sign of emotion. I got so upset from being here I got physically sick, and they gave me just a paper bag to vomit into, and then when it inevitably broke made me clean it up by myself and laughed.
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June 2022 by Myrna Vazquez
Great psychiatrist, but if you get assigned with Theresa Galli for therapy she will report you to CYF without knowing all the facts.
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April 2022 by Emma Smith
Family based therapists were disorganized, therapists inexperienced and kept changing appointments and when we reached out during a crisis most recently for support were totally ignored. After putting this complaint in writing- ignored by the clinical supervisor and Director and my son ended up inpatient at the ER for suicide attempt. I will never ever use this organization again nor recommend.
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January 2022 by Skylar Taylor
I can’t even begin to describe the absolute horrors I witnessed at this hospital. The staff scream at the children and treat them like rag dolls. I have seen staff threaten children’s meals and deny them basic human needs like blankets or water. The hospital is absolutely disgusting because they laid off their housekeeping services. I feel so bad for parents who send their children here and think that they are getting better when they are actually being abused.
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December 2021 by ROSE GOODMAN
Both times I went there it was absolutely horrible. The first time was a bit better then the 2nd time. Both times some of the staff were so sweet and supportive but most of them were extremely rude and disrespectful also very hypocritical of the patients. Everyday on the unit it was so traumatizing we had to evacuate multiple times because this girl on 1 to 1 was a danger threat to us. There was also multiple physical fights objects where thrown at people.The kids were so mean to me even though it was only my first time in a mental hospital. I was only there trying to get better and to get the treatment I needed.. not to watch kids fight eachother, being dragged into isolated rooms just for expressing their emotions and put on restraints. Although I made some amazing memories/friends there, and the psychiatrists were very helpful, and caring.
