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December 2023 by Richard Lock
Staff at this Cubesmart location are simply outstanding.
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December 2023 by B G
They evicted the entire third floor so the can have more office space. What are you supposed to do if you have multiple units? Eat the cost of moving again and take time off work after being a loyal customer? Also know they will regularly raise the rent. My rent was 33% higher than when I moved in after less than a year.
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December 2023 by Nancy Hirschle
Very unprofessional when telling people to vacate a long term unit, 8 years, with only 6 weeks notice.
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October 2023 by Catarina
Never EVER do business with this place! They don't care about their customers. I highly recommend Life Storage instead! They will actually work with you if you are going through hardship. Cubesmart only cares about their money. I had my car stolen back in September. The fiasco cost me a lot of money and I was late on my September payment. I tried to make the September payment on the next due date and told them I would be late in my October payment as well since I am trying to recover financially. They told me they didn't care and that I have to pay it or THEY WOULD ADD A $110 LIEN. I would be recovered in November and be able to make timely payments again. Lord knows the way the economy is right now, the cost of living is already difficult. I actually tried to switch a smaller less expensive unit while I was in town in september (I moved out of state) to handle the car theft situation but unfortunately the car theft fiasco took longer than expected and I was not able to make my appointment to switch units. I also did not have any money to make a trip back to Schaumburg IL all the way from Texas. They Don't care. Gail Johnson who is the district manager was supposed to call me to find resolution but she never called. She's terrible and only cares about herself and her money at the end of the day.
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June 2023 by christine carney
Everything was super easy from start to finish. The facility is clean, bright, easy to access, has carts and a loading dock with automated doors. Service was outstanding.
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June 2023 by Kristin “Lilly” Frank
The answering machine says there number one in customer service. So have called for days because of a problem with my unit and have not received a call back. The people who do answer just transfer me and it’s always a machine. If you like driving to your storage unit to ask a simple question than this is a place for you. If you love being on hold to end up with an answering machine, then this is a place for you!
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April 2023 by Alexandra Wicke
Easy to lease online. No fuss. Great price.
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October 2022 by Jeanette Ciminera
This was my first experience with a storage unit. CubeSmart location was near my home. Jennifer at the front desk who helped reserve the appropriate unit is amazing! She is friendly, knowledgeable and could not be more helpful. Exactly what any company would want from their customer facing staff. I will highly recommend CubeSmart to all of my clients who inquire about storage needs. Thank you Jennifer & CubeSmart!
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October 2022 by Laura Moretti
I was looking for a storage unit and decided to try cubesmart, and my good friend Jenn showed me a couple of units! She was so kind and helpful with answering all of my questions. I ended up choosing somewhere else, but this cubesmart facility is very clean and the office feels welcoming.
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May 2022 by John S.
Cubesmart lacks all customer service standards. Ms. Akua in their escalation department at headquarters is the rudest person I have encountered. She just talks over people and does not allow people to speak to file a customer complaint. This woman should be removed from her duties at once.
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March 2022 by Anthony Mallgren
Applied for a job. Worst interview experience. The first person was concerned with DOM mechanics and Google Core Web Vitals, which I get, but can also be learned in a short amount of time (DOM, CSSOM, render tree, paint). The second person did a half an interview if measured by time, but less than that if measured value. And the third interview bailed. Then their recruiter ghosted me. Asked for feedback, nothing. So much for fiduciaries. Thought they were going lock my resume and auction it off. Definitely what I would expect given the nature of their business. You have extra things, and the other self storage companies are probably the same, so why not? I just don't want to see nor hear about it. What a terrible aspect of life.
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March 2022 by Maureen Farbman
Jennifer is an absolute delight to work with!! She made my transfer from one unit to a smaller unit so incredibly easy. She is always courteous and professional.
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March 2022 by Christopher Marroletti
Great experience. Clean, temperature controlled, easy load in/ out. Jennifer was great to work with. Would use again.
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November 2021 by Archana Jones
Excellent facility and customer service! Great experience, will definitely recommend
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August 2021 by kay mccoy
Very clean, easy to access, well managed!
