-
December 2023 by Heidi Yost
My brother and I faced with the most difficult decision regarding our parents' safety, care and quality of life during COVID-19. Both of them had serious cognitive disorders and weren't safe to live independently in their home. We tried many different tactics including a person caregiver, moving closer, checking on them several times a day but it just wasn't enough. We feared something was going to happen. Thankfully both our parents were in agreement they needed to move and that's when we contacted Kris at Lehigh Commons we felt heard regarding our concerns. Kris quickly, and respectfully provided us with directive assistance. Our parents moved adjusting to their new environment and people. The staff cared for them like family, listened, laughed, and offered them individual care developed and tailored to their unique needs. They ensured my parents spent time together even during the pandemic. They created a new home that offered them quality of life. We are grateful both our parents shared their final journey together, in a warm caring family environment where they received outstanding care and attention. I would highly recommend anyone who is struggling to make a decision regarding their family's safety, independence, and quality of life to contact Lehigh Commons for guidance, care and peace of mind. They gave our entire family a place to feel safe and enjoy all of our time together. Thank you, Lehigh Commons Administration, therapy and nursing services.Kindley,Heidi Yost, Daughter of Inger and John Meyers
-
December 2023 by Noely Morales
A lot of friendships between management and employees causing favoritism. Your hard work is never appreciated unless you are friends with management.
-
October 2023 by James Davis
I wish I could give a higher rating than one star, but I cannot. Why? Because so many times, they administer the wrong dose of medication to my mom, and there have been times when she received the wrong medication! I've brought this to their attention so many times and it falls upon deaf ears. Also, nurses have let my mom's oxygen run out, and my mom's oxygen levels fall dangerously low. Their attitude toward taking care of residents is very lax. One time when they neglected to give my mom her medication, her oxygen level fell so low that she had to be rushed to the hospital. No matter how many times I bring this to their attention, it is ignored.Despite filing complaints and contacting the administration, no one has gotten back to me to date. Perhaps if I involve some outside investigative agencies, they will respond to my mom's needs.
-
July 2023 by Julie Berger
I cannot begin to share how impressed and relieved I am to have chosen Lehigh Commons memory care. Every single staff member there is friendly, professional and kind not only to my mother but to me and our family. They take excellent care of my mother and truly stay on top of things and make every effort to provide the best possible care. I know I chose the best place for my mom. 5 stars all the way around! ?
-
April 2023 by Les Schoenberger
About 5 months ago I put my parents in here with the help of Chris, they were in very bad shape at their house and they went to the rehab place right next door for a few weeks then moved in here, the difference in how much better they are doing is AMAZING, they look healthy and 100 times better than they were at home, the people here are so nice to them, it really takes a lot of pressure off of me knowing that they are being taken care of so well.Thanks again Chris, you were a lifesaver!!
-
September 2022 by Carol Collins
My husband moved in the Memory Care Unit of Lehigh Commons in March. I have been extremely pleased with the care he is receiving. The staff is exceptional and very accommodating to his needs. The food is excellent and with only 14 residents in the memory care unit the dining room is very easy for residents to socialize. My husband suffers from Alzheimer’s Disease and is basically very contented with his new home.
-
September 2022 by Jackie Zurl
I feel it's a good place to work. We're like family.The residents are always fun to be with.
-
August 2022 by Jim Rieger
From when we first visited to consider having our parents live there, through their first two weeks as residents... the facility is very well kept, as it is very well managed from all staffing positions. The entire staff is warm with positive interactions, very capable, professional, and attentive. They have specific duties however each never refuses a request to provide what you need when you need it. The facility itself is bright and comforting, the food and all other amenities exceed expectations. The staff which includes medical personnel is continually present and available around the facility day, night and weekends. The managers as well are accessible during the week. In my view, I could not have chosen a better fit for my parents.
-
July 2022 by Ed Wolf
1 year ago, my mother was placed in Lehigh Commons Memory Unit in the fall of 2018 by her daughter Susan Wolf. Loved the facility, very clean and well kept. Also the unit only housed 14 people which I really liked and the other clients presented on the same level as my mom. The staff did an excellent job taking care of her especially dealing with her anxiety and preventing falls out of bed. Then, in August of 2021, the current RN Esther was retiring and they hired a new RN to replace her. She was the worst, very uncaring, not approachable, staff even thought she came across as standoffish. She decided that my mother had to be placed in a nursing home due to fall risk, notified the county that ended up doing an assessment to confirm and the physician on staff signed off on it. Absolutely no warning to me, no discussion or family meeting to start to talk about the concerns. Also, had to increase her private caregivers hours in order for her to stay at Lehig Commons. Then the director Tom, sent me a 30 day notice to have her placed in a nursing home. Well, that was totally unreasonable to accomplish. I had no idea where to begin with the process and if it weren't for the Hospice social worker, I would still be trying to figure this out. Chris in the office only tried to get placement with a fellow genesis managed facility but they didn't offer a memory care unit. I did tour another genesis facility further south of Allentown but didn't care for it. They offered no other suggestions. Needless to say, I had to discover facilities, learn how they work and tour them. By October, with the help of Bernie, who is on staff at Lehigh Commons, my 96yr old mother went to Manor Care, West Allentown. Having dementia, up-routing her to new environment, new staff was extremely upsetting for her and myself. She was placed on a medicaid pending floor, which the esthetic and comfort level could not compare but the staff was nice. All of this during covid, where I was unable to visit her until a few days before her death in November. All of this for less than 2 months that she lived. Tom left his position last November and the RN who couldn't even introduce herself to me during a meeting, ended up showing up one day and quitting before her shift was over. I sure hope the management has improved and that no one else has to endure what I had too.
-
May 2022 by Jennifer Stoltz
while looking for a potential place for my mom to move to- dealing with the staff at Lehigh Commons was a pleasant experience during an emotionally challenging time. The staff who greeted us were warm and welcoming and the DON who provided us with additional care information was knowledgeable and gave us the time we needed to ask our questions. The facility is not only beautiful, but the staff are great too!
-
February 2022 by Maria McNabb
All the employees are always helpful and pleasant. When contacting them, a return call or email is returned in a timely manner. Our family member enjoys the meals and being part of the community. Having the bus for doctor appointments has been very helpful to help with the mobiity issues. The staff has handled the COVID issues with great care, and have done their best to help the residents through the difficult time of quarantine.
-
December 2021 by brooke spaar
Worst place anyone could take their loved ones. The staff didn’t listen when i knew something was wrong with my dad.. and a few days later he was rushed to the emergency room with a bladder infection and sepsis.. he died the next day. And then when i went to get his things, they came out with a bag of his stuff shoved it in my face and that was that. No I’m sorry for your loss.. you are just a number..
-
October 2021 by Cher Kline
This place was a huge disappointment and not at all what is advertised. After several months of neglect my mother abruptly had to remove my almost 100 year old WWII veteran grandfather out of here without even having anywhere else for him to go. Care had been waning for several months, but the last few weeks the residents had been quarantined to their rooms due to several outbreaks of Covid. This past week when called - my grandfather said he still hadn't received his breakfast, and then an hour later his other daughter called the main number to inquire about the status of breakfast and found the number had been "out of service". While it is evident they are extremely short staffed, they fail to meet even the most basic needs of their residents. For months my grandfather ate pasta every day, very few fresh vegetables or fruits are offered, articles of clothing disappeared, the sheets were not regularly changed and once a family member asked for them to be changed a woman hastily came in and barked "I'll do them but "it's not my job". Another time he had an accident and asked for help cleaning up, they threw the soiled clothing in a wash basket, didn't even place in a bag, and left his chair and toilet soiled with stool. Showers are inconsistent at best and there is no help with personal hygiene or dressing as advertised. They also failed to follow written doctors orders when it came to dietary or medication concerns. While I do believe they were just completely understaffed and overwhelmed, and I do try to be kind and give people the benefit of the doubt, but staff and management didn't seem to have good communication skills or pride in their work. There were really never any reasons given as to why these breakdowns in care occurred, and no answers given. My family was very involved in his day to day care, I shutter to think of those with no advocates and no one looking out for them. As a whole elderly care in this country is really not very good, but this is really no excuse, do yourself a favor and drive right on past this place until they can get things back on track.
-
October 2021 by Corky Magargal
Covid has hampered here yet again. If my estimates are accurate about 8-10% of residents tested positive in the past 3 weeks. Some staff too. Staff were recently required to start getting g covid vaccine, at least 1 dose. Again today another staff is positive. So residents are again quarantine alone in their rooms. It was mentally devastating resulting in lots of elder depression and further memory loss pre-vaccine. Sad that it’s repeating again - here- not all care facilities.But even before this out break my Dads room wasn’t always cleaned, bedding not always changed. Showers inconsistent. Help dressing inconsistent to absent. Meals are often pasta- twice a day- cheap and easy. Others have told me the same. Then yesterday he didn’t even get breakfast and not allowed to go ask why. For these reasons I’ve taken him out. I’ve complained MANY times but nothing changes, it only gets worse. He’s turning 100 later this month and pretty darn good for his age, but needs some help and activities. He deserves better.
-
July 2021 by Tina Grippa
Lehigh Commons is a wonderful and caring place to be. As soon as you enter you are warmly greeted by both staff and residents. It immediately feels like home.My husband and I selected this facility, after much research, to volunteer on a weekly basis. We look so forward to spending time with everyone each week and have a hard time leaving. We would highly recommend Lehigh Commons if you’re looking for a new home for a loved one.
