-
December 2023 by kelsey
we walked in to see my grandmother almost about to pass out onto the floor. staff was extremely dismissive when her blood pressure was extremely low and she should’ve been taken to the hospital. the one nurse stated “we don’t send people out” and they were saying “well she was fine this morning”. doctor did absolutely nothing. second shift nurse was extremely rude and argumentative. kevin was the only one who was extremely kind and reassuring to us. i would honestly give this place 0 stars if i could.
-
December 2023 by Dana Davis
Staff is super friendly however they failed to realize that my mom was dehydrated and having kidney failure. When we went to visit her BP was extremely low. She was incoherent and we said we are calling 911. They were like let me check. Maybe we will call. We were like NO. You WILL call. Thank god we advocated for her. She went back to the hospital after she needed a little rehab. I’m sorry but would. Of recommend this facility. Also called to ask about PT and OT. They said call that dept. asked a few other questions they said u have to call this dept or this dept. no bedside notes. Etc.
-
September 2023 by Micheal
If I could rate this 0 stars I would! This place has to be the worst place I’ve been to for rehab. Jeff(the physical therapist), hunter(o.t.), did great work. Tin, my day nurse was friendly, caring, attentive. The day nurses and c.n.a.’s were great. The middle shift c.n.a.’s were rude, disrespectful, unprofessional, insensitive. I had rang my call bell one night after turning down the opportunity for an early bedtime. When I called and was ready for bed and pushed my call button three times, it was ignored and I was left in my wheelchair the entire night. I’d also like to add that Francis was rude, inconsiderate, arrogant, to me my entire stay. If I could’ve fired her, I would’ve. She has no business caring for people. She should be working where she is neither seen nor heard ever!!!!!!
-
August 2023 by Sarah Givens
After looking into a few short-term rehab options for my grandfather we couldn't be happier with our choice of Complete Care. All of the employees were amazing! We were confident that he would gain his strength back with the care and therapy he received. THANK YOU COMPLETE CARE!
-
August 2023 by Mary Ann Pickell
My experience with Complete Care at Lehigh Center has always been a positive experience. Monica has always taken the time to talk with clients that I have sent to the rehab and long term care. She has always been responsive and helpful. I appreciate Complete Care at Lehigh Center and Monica for their caring and professional staff.
-
August 2023 by George Renard
The communication to prospective clients needs help. The hospital needed to immediately discharge my Father-in-law to a rehab facility. This location was his first choice as it was close to his home. Starting around 9:30am, we placed multiple unanswered phone calls, left voice mails, as well as going there to talk with someone in person. The admission person was MIA. A message via the hospital text system brought us a phone call at 12:30. By that time, we were in communication with 4 other facilities who actually answered our calls.Please don't use your canned response to this review. Just fix the lack of communication for future family inquiries. It's stressful enough for us as is. Thank you.
-
August 2023 by Kim Garrison
Thank you to Admissions Director, Monica Trilli for her quick response to a family in need of rehab for their Mother. Your kindness, compassion and open communication left the family we referred to you feeling heard and having a full understanding how their Moms rehab would be handled. Great job Complete Care Macungie for exceptional care!
-
May 2023 by Camella Poindexter
The administration staff is very unprofessional beware if you work through agency. I always communicate with the facilities I work with through the app. I was told I was not needed when I arrived, they did not know I was coming. I sent them a message informing them I was on my way and where I was coming from (an hour and 30-minute commute). I was sent home which was ok because it happens. I was told I should have called them because they do not have access to the staffing app on weekend (misplaced blame) It was placed on my record as a no call no show affecting my standing with my company. I feel as though I am being penalized for trying to work. The scheduler, M**** spoke to me very rudely before I could clarify my main concern of my record she stated, "I spoke with our administrator and we not paying you I am not going to argue with you, I have work I need to get back to". I honestly was not worried about pay but once again my record to work. The facility itself can use a deep cleaning the smell hit me immediately when I walked onto the unit to find the supervisor, just from the few minutes of being there I could assure you I would not even let my dog stay there. My agency thankfully advocated on my behalf as I have always been a model worker.
-
December 2022 by Brittni Dixon
I would not recommend no one to work here they accuse you of things that are not true and they get rid of good aides over aides that really do not care for residents. A lot of favoritism goes on and it’s really sad. This facility has no staff it is all agency! When staff does get hired they find reasons to let certain people go over other!
-
February 2022 by Brianne Bretzius
I am tearful as I leave this review. My father was cared for at this facility in his final days. The staff, nurses, PCA’s etc were so kind and caring, not only to my father but my mother and myself. They were always in touch with us regarding any changes in health, meds etc. when he passed they showed empathy and care. My father was a veteran and my biggest fear was him being treated less than and he was treated like the man I grew up with till the very end. As a child you want the best care possible for the parent that raised you and cared for you through good and bad times. And this team went above and beyond and I will be forever grateful. Even after his passing and my mother and I got to view him he looked so well taken care of. Peaceful, clean and comfortable in his bed. I was not expecting that. But I can be at peace knowing they cared for him as I would. Thank you so much!
-
October 2021 by Jo-anne Wrenne
Would not recommend to anyone for rehab care. No visiting allowed. Patient not allowed to leave room. Rooms are semi private. Therapists come in and work with both patients at same time. Not very individualized care. Wait forever for response to call bell. Would give half star if possible. My father was here for 3 weeks for a broken clavicle. DON'T GO HERE
-
August 2021 by C D
As far as nursing homes go, I would say it's five stars. My dad always had his physical needs met while he was there, which sadly would not get done at most places. The only reason I'm not giving it five stars is there is very limited outdoor space. In fact, there's really not any outdoor space unless you want to walk around the parking lot. I don't even think they have courtyards.
-
February 2020 by Christopher Kielar
I used to work at Lehigh Center and it is a great place to work! All the staff from management to care staff are like family and truly care about their residents. For anyone looking for short term rehab or long term care, please consider Lehigh Center. The admissions staff has years of experience in healthcare. They knowledgeable, friendly, and always willing to help!
-
February 2020 by Patti G.
I would give this place negative stars if allowed. When my mom was told by the hospital that she needed to go to a nursing home for rehab we wanted her to go another place but her hmbs would not cover that place. So she went to Lehigh center. Never never send anyone there. My mom was there about 1 1/2 days and we were trying to get her out she is on oxygen and has to be transported so we had go figure all that out. While there her oxygen machine wasn't working thank goodness we were there most of the time and my dad was there very late also they had to replace the oxygen machine three times and that took forever then her wound vac didn't work and no one ever came to check and finding someone was impossible. I changed my mom's bed pan. the food was cold when it finally came. The women next to her said she was on a bed pan for 5 hours before someone came my mom didn't want her water pill at night cause she was afraid she would have to go to the bathroom. So that created water building up in her lungs to make a long story short the center had to call the ambulance to send her back to the hospital for care my mom is doing fine right now. So that was sort of a blessing in disguise. No one from my family will ever go near that place
-
February 2020 by Marae G.
DO NOT EVER take a relative to Genesis Lehigh Center for rehab. My dad was released from the hospital last evening. My brother and I transported him via car to the rehab. I went in to let them know he was here and the receptionist says "Ok he is in room 101A." "Um Ma'am I have never been here where is that and shouldn't someone come with me? Also he needs a wheel chair to get inside/to his room". Receptionist ignores those questions and tells me we have a family plan of care meeting on Wed at 2pm and we will need to be there. "Uh ok, but I still need a wheel chair and someone to help." Receptionist looking down at her papers on her desk.. "Room is through those doors on the right". SO at that point I think whatever we will just get him in ourselves. My brother and I get him out of the car, into the room and he sits on the bed. We wait and we wait and we wait for an HOUR and not one person comes in. When we walked into the hall initially we noticed 6 or so call lights on outside the doors. An hour later they were still on. By now we were getting really pissed off and my dad looks at us and says take me home so we did. Loaded him back into the car and brought him home. He is doing incredibly well. Up walking around on his own (we are right with him), and doing everything plus more than we could hope for. As we were leaving we did finally have someone come to the door and try to get us to stay/"apologize". However that is not the standard of care we want for our family member.
