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September 2023 by Sarah Heselton
We took our van to this place knowing it would be major work needed on it. Our regular mechanic wasn’t available but we called them because we saw they would let us make a payment plan up with them. I knew it would need a percentage up front, because that is how most work in regards to that. I sent the car over to them and they failed to inform us they would charge a $27 fee just to LOOK at it! When I brought this up to the front desk person, because I was not informed of this fee, I was told rather rudely “well my guys DID look at it and they need to be paid.” Excuse me?! Every mechanic I have ever worked with in my nearly 20 years of car ownership has NEVER charged me to just LOOK at a car! Nor has anyone ever spoken to me so rudely while doing business! I understand needing to make money, but being up front when we had already asked about payment arrangements would have been a good time to bring that information. We elected to wait until our regular guy could work on our car and he would charge us far less! I just couldn’t believe the price they were charging, even taking into account the cost of inflation! We didn’t need a total rebuild of our breaks like they told us. (Only $150 as opposed to the nearly $1000 they were asking!) We found out after seeing our regular guy we could cut that price by a lot and make the car safe to drive again! It was utter highway robbery with how they did business!! It was certainly preying on people who don’t have a lot of money to begin with!
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August 2023 by Perry Plank
Ok, Im a first time customer here, I've been having problems with a humming noise from my left rear for about 4 months. Talked to other guys, and they asked if it got louder the faster I went. I said yes, well everybody thought wheel bearing.Well, I bought one thinging it was a bolt on style, well its a press in style. Well, I figured Id give TJ Brown an sons a go at. Thats more than I can do. Well, they used the one I bought an put it in. I picked up my car and its still humming, Im like what the hell. Well I read the invoice on the job, It read tires are worn and cupped, which my cause humming noise. Well, I rotated the tires twice, an no difference. Well, I had another set of rims with new tires on. I put them on an wala the humming noise is gone. So, if your lookin for a decent shop for your car try these guys out. To TS an Brown an Sons thank you. I'll be backService: General repairs & maintenance
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August 2023 by Robert Kutchi
From my initial call to set up an appointment to the moment the young man returned my car to my driveway after the service was completed I truly felt like a valued customer. I would ( and already have) highly recommend T.J Brown Automotive to anyone looking for competent , professional service for their vehicle..Services: Auto body & trim repair
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August 2023 by Heidi D
Highly recommend! We’ve been going to TJ Brown & Sons for years. They get you in quick and fix the problem thoroughly. Pick up and drop off from your home has made getting work done on the cars convenient. Prices are fair and they stand behind their work. Very pleasant to do business with!
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August 2023 by James Lee
First time to your shop. It will not be my last. Service was quick, easy and efficient. Office and car bays were very clean. Front office staff friendly and knowledgeable. Mechanic through. My old mechanic passed over the Spring. I've found my new auto shop.Services: Vehicle Inspection
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August 2023 by Sharon Benford
I am a repeat customer. We have used TJ Brown and Sons Auto for many of our vehicle needs, most recently the air conditioning repairs to one of our vehicles. They are knowledgeable, prompt, and pleasant to deal with. Their prices are reasonable as well. They always make us feel like family.Service: Air conditioning
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August 2023 by Joseph Yelk
TJB&S has been servicing my family’s vehicles for several years now. They’ve always done a great job. Prices are fair, knowledge is top notch, staff is friendly, and wait times are minimal. Would most definitely recommend to anyone in need of service and repairs!Services: General repairs & maintenance
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June 2023 by Alicia Lynam
TJ Brown & Sons went above and beyond for me! I have never had such great service from an auto body shop. I was out of town for work with an insane schedule. They went as far as coming to pick up my car, leave me a loaner, get all of my work done, all in one day. I travel to the area frequently, and will always recommend this shop to anyone in the area.
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June 2023 by Carolyn Miller
As always, TJ Brown and Sons Automotive came through for me! This time was just a battery issue but they have done everything for us, big and small jobs. They are always incredibly communicative, timely and by far have the best pricing around! And when my daughter accidentally took her car into another shop, in Littlestown, they sent us a huge estimate, padded with a bunch of unnecessary items and fees. I had her immediately take it over to TJ Brown, and sons and their estimate was literally half of what the other was. My daughter, my son, and I bring all of our cars here, you couldn’t get better quality, better pricing or more honest service anywhere! Tammy reaches out after every service to make sure everything went all right via text. She also texts reminders for maintenance service that may be needed, which I really appreciate! They also follow up every service with a thank you letter and a little gift in the mail! This is exactly what small town service should be!
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June 2023 by Alexis Lawlor
Couldn’t be more happy that I took my car to TJ Brown when I realized my ABS light showed up. Not only did a driver pick my car up from my house but He also dropped it right back off after they were done repairing the brakes. They really do have your best interest at heart. Thank you so much, I will continue to go here from now on. Being a mom of a little one I can say they really do go above and beyond. Can’t beat their prices as well as amazing hospitality:)Service: Brakes
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June 2023 by Joe Bradley
Thank you for getting AC fixed in our vehicle. It works great. Also thanks for your patience and thoroughness diagnosing problem. You were great to work with and I will be back again for any future issues with our vehicles.
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June 2023 by Heather Yunkin
Tj Brown and Sons has been fantastic. Super reliable and quick to get our vehicles in and finished. They have great communication and customer service. I absolutely recommend them for anyone looking for an automotive repair shop.
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June 2023 by amanda udy
Brakes gave out on us while we were in town for a family emergency on a friday afternoon, the whole staff worked with us to get everything taken care of before the weekend was up at a price we could manage. I have never worked with a mechanic that I felt cared and was willing to do emergency work so quickly without skyrocketing the price. 10/10 experience would recommend them to anyone looking for work done.Service: General repairs & maintenance
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June 2023 by John Accunzo
Having been recommended to me byv Randy Breighner's Tire, I had no idea what to expect. Tammy Brown's son was working the counter, along with a very nice young lady when I arrived. I explained what Randy found and that I was from out of town visiting friends in Littlestown, so I needed to depart with the next 2 days. They were very accommodating and let me leave my car there so they could immediately start on it the next morning. The young man eve ordered the main part needed so it would already be there. The next day Tammy called me personally and explained exactly what was needed to be done immediately and which repairs could wait til my next visit. Though my vehicle is NOT easy to work on, or find parts in stock for, they worked hard and were able to get everything, as well as finish up so I could be back on the road in time to return home. They were honest, wonderful to work with, and more fairly priced than any other shop in the area, not to mention HALF the price of what I would've been charged in Philadelphia! I will absolutely plan another trip there as soon as I can afford the remaining repairs, and highly recommend Tammy and her shop, without hesitation. They can also set you up with one of a limited number of loaner cars, if you book your repairs in advance. You will not be disappointed or overcharged!Services: Steering & suspension repair
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June 2023 by Darrell Little
Been using them for years. Honesty is the key word when it comes to your car and you couldn't answer any one more honest. Also having a loaner car while yours is being worked on really makes a big difference. Takes a lot of hassle out of your everyday life.
