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“Nathaniel gets 5 stars from me. I visited 3 other Verizon stores before finally getting help from the Lititz location. Out of all four stores, Nathaniel was the only one who took the extra step of picking up the phone to call for technical support which finally resolved my issue. Thank you Nathaniel.”
“Jami was awesome! Knowledgeable and patient, he answered all of our questions and got us set up with a new phone for me and my daughter’s first phone! Thank you Jami, we’ll be back!❤️?”
“We needed a new SIM card before rushing off to a flight. Sam was quick to get us in a working order and out the door! I was even able to get a quick charge on my phone. Thanks for the help, Sam!”
“Jami was knowledgeable and extremely polite throughout my entire experience. Knew great offers to consider. Would absolutely recommend to anyone looking to switch to Verizon.”
“My husband’s phone took a bit of a dip in the Gulf of Mexico while on vacation, so upon return he was in need of a new phone. We tried the Apple Store initially, but the only options for payment both required a hard credit check and couldn’t be financed with Verizon, our carrier.
Deciding to avoid that hassle, we went to the Verizon in the mall. I must say this was probably the smoothest experience I’ve ever had with a Verizon store. Sophia was the most down to earth person and guided us through the entire experience with expertise and calmness. The people before us even hyped her up when leaving the store. Got us set up with a new phone and a pretty significant discount for the iPhone 15 Pro.
Solid experience for a situation that was slightly stressful and unplanned. Def recommend.”
“I had a great experience at the Manheim location on Sunday. Really impressed with how professional and friendly the staff was and how efficient and smoothly everything went ..”
“I love this store. They don’t force me to buy a new phone everytime I go there like other stores also the guy Alesandro and the lady Asha they always fix my phone when it starts acting weird”
“Ty was so helpful with helping me find a new phone when mine decided to fall in the toilet!? Ty provided lots of information for each of the phones I was considering. When I was finally ready to get my new phone the process was extremely smooth and done quickly! I would recommend this location to all of my friends!”
“Susanne at the Ephrata store was great to work with and was very helpful. She is great with customer service. I would definitely recommend anyone to work with her.”
“Grady was amazing,He was very helpful! He stayed a half hour past closing to set up my 94 year old Uncle’s new phone. Grady never got impatient and was great, reassuring my uncle all his information would be on the new phone and it was!
He is our hero as I am leaving tomorrow for home in Northern California and I don’t have to worry. Thanks Grady”
“Josue Espinoza, thank you!! You started my day with a smile. I greatly appreciated your humor and candor as your first customer post vacation. You saved me from purchasing a phone online. Your customer service is refreshing. More people could learn from you. Loving my new Samsung Galaxy!”
“My store experience with Wayne was the best AT&T experience I've ever had. He answered every single one of my questions and was very polite and so helpful. He was patient and kind. He helped me upgrade my phone and even told me about a bundle deal so I could save money and get an iPad as well. I would absolutely visit again as long as Wayne works there. 10/10 service!”
“I was having an issue with my prepaid mobile hotspot and needed some professional help. I had spent two weeks trying to find someone who could help me but to no avail. I would like to thank Gabriel Cabrera for his help in troubleshooting my issue. He worked with me to systematically attack the problem from multiple angles and thankfully solved the issue. Great location and great staff!”
“Brandi helped me last week to get a new phone and sim card for my husbands phone. She was helpful and did a good job with all our needs. Very good service, even when other customers came in to pay their bills while she was helping me. She handled the multiple tasks easily and professionally”
“I had to change my review for this store from 3 star to 5. I was upset that the store had been closed early as said on google they were open till 8 which was actually not the stores fault as to the hours being updated. So I had stoped by again before 7 and spoke to a nice man who was eager to help me when I came in and in a very timely manner and resolved all my issues I had.”
“I got in touch with the manager by email and it was a productive communication He apologized for the mistake of the employee and tried to take care of the inconvenience thank so much.
..., (I will give them (0) start if there were an option to do so they made a mistake and sold you something that you don't need and when you try to get your money back they say no)”
“Excellent customer service. Vinny and Diamond answered any and all questions that we had. They also made sure that we were getting the best, most cost effective deal that we could, while upgrading our phones. Thank you!”
“Herlyn Silva (which also speaks Spanish) is the guy to go to for your T-Mobile needs! Me and my wife were looking to purchase an iPad for our toddler, he got us in and out quick, explained everything perfectly and even answered other questions we had about our account other employee’s could never answer. Thanks again Herlyn ??”
“Great experience with upgrading one phone and changing over another from different carrier. Maria was so knowledgeable and so very efficient . Easy access and plenty of parking. Maria did say they would be relocating to the Target store location. I WILL follow her on as needed products & service.”
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“Hands down the BEST AT&T store! Edward was the most knowledgeable and helpful person! Helped us when 2 other at&t stores wouldnt. Answered all of our questions, and explained why. There needs to more Edward’s in this world!!! Edward was the only reason we decided to stay at AT&T. Seriously can’t stress enough how helpful he was. I will only go to this store from now on.”